Get matched with top water treatment & purification system repair or service pros in Napa, CA

"Oak called 2nd but came next day/ UN-prepared to do either repair or water test (requested on phone) or even replace with ready new ADA toilet that the lying receptionist booker said they have “some in stock and if not he will show a catalog of choices”. Guy came punctually with Nzo tools or appliances Or knowledge of what I asked for as an “URGENT repair/replace”. See ABC review same call. Not quite as bad as them doing same since we also still have broken HVAC too, both said they would fix ( I bought gasket already, they could have put in) or replace if they brought new toilet. Problem is not in water pipes except they need testing for lead - both said they would do this too - when I asked oak re taking a sample, how long sitting in pipes? He wiped off his soda water bottle and asked “which pipes?” !!"

"John did an excellent job installing my wanted softener and reverse Osmosis system. Professional service, Right pricing and great attitude. Will definitely recommend."

"The service was not performed by Boden Plumbing."

"Starting with JP the senior technician, the inspection and documentation of existing conditions was thorough, knowledgeable, and complete. Moore recommended the replacement system that would be more durable and require lower maintenance over time, and wrote a detailed proposal with a floor plan documentation. We were given financing options at the time of signing the agreement, as well. The team- five technicians!- were properly suited with protective gear and followed COVID protocols at all times on our property, inside and out. They wore shoe protectors while inside, kept us fully appraised at every task (all interior registers replaced in 11 rooms), and were extremely respectful of our space, privacy, pets, and kept noise and speaking to low levels. (our extremely friendly indoor cat got lots of attention from the team!) The work required three days to fully replace all ductwork in a two-story home with attic and crawl space, and Paul the team leader would check in with us each morning with a briefing of each days' activities. The entire team was constantly in learning mode, with the senior technicians mentoring and teaching the younger team members, which greatly impressed me. They finished on time and without any delay or disruption; they cleaned each work area and removed all debris, packaging, and the old system. We've owned this house for 20 years, had many repairs and replacements, and Moore has raised the bar so far for quality and value. While they were the middle bid in terms of overall cost, we believe we received higher value that even the highest bid. I can strongly recommend them to anyone planning repair work on their existing system, new installations, or maintenance. After getting few responses from HVAC contractors working in new homes in Sonoma County, we were pleased to know that Moore specializes in existing homes and responded to our online request within minutes. I'd be happy to share my experience in person, if required. Martin Waldron Sebastopol, CA"

"They did a great job replacing my water heater."

Family-owned Same Day Heating, Cooling, Plumbing operates out of Windsor, just north of Santa Rosa. We offer fast, reliable AC repair and installation services, heater repair & installation, and plumbing services, in the North Bay area of California. Our promise to you is always that if we do not fix your system the SAME DAY we arrive… you DON’T pay the service fee. Our home service experts are licensed and insured with more than 100 years of leadership experience. Additionally, we back all of our installation and replacement services with a 24-month, 100% satisfaction guarantee.

"Tyler was very courtesy and informative. He was able to locate the issue of the high water bill and was able to provide a resolution quickly. He was very professional and reliable."

"It went well. Plumber showed up on time, fixed the valve quickly and professionally. He also put in a separate valve for the sprinkler system so that I can now shut off the water to the sprinkler system without shutting off the water to the house. I had intended to ask him to do this, but I was at work when he showed up and he suggested it to my wife who relayed it to me. I like that he recommended doing that without me even having to mention it."

"J Drains repaired the faucet"

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1. I called Ben Franklin Plumbing due to a leaky faucet.  They ended up replacing 2 faucets and installing a whole house water filter (Yay!) and a new water heater.
   
   The team at Ben Franklin Plumbing is beyond absolutely Fabulous!  They are brilliant in hiring the finest, most skillfull and the best young men as their service men.  There's Brian, Matt Hopkins, Eric Tyler, Ariel Gonzalas, Dave Kileen and their dispatchers Raphael & Jessica along with Kim & Fawn.
   
   I am so glad I had a leaking faucet that caused me to call to them.  The 1st rep I met was Mathew Harris, who showed no edginess or anxiety to hurry up and get on to the next client.  He was totally present with us and our needs. He was willing to educate us & give us options without any pressure.  He gave us information then sat back while we took the time to decide what to do.  He showed us the extreme corrosion we had been oblivious to in our ancient water heater, which was
   evidence to me that an in-home flood was soon to occur unless the water heater was replaced.   All he did was show me.  When I saw the corrosion & realized a flood was imminent, it was I who initiated the purchase of a new tank. 
   
   1.      Without fail, every time I called them for service, the rep of the day from Ben Franklin respected my time by coming promptly on the day and at the time of appointment as scheduled.
   
   2.      They faithfully carefully covered their shoes to protect my floors while working inside.
   
   3.      They faithfully removed their shoe covers when leaving the house to keep them clean for the next time they
   came back in.
   
   4.      Each visit, they also were faithful in laying a tarp down to protect my floor from dirt & grime.
   
   5.      They brought calm, confident, pleasant, professionally friendly energy with them.
   
   6.      They were on task the minute they entered the home ready to go to work and get the job done.
   
   7.      They pursued the task to the end and the workmanship was impeccable.
   
   8.      There was one oversight.  When I brought it to their attention there was no defense, denial or delay tactics, only
   complete accountability and prompt resolution.
   
   9.     The 1st water heater was installed beautifully and worked beautifully?  however, it banged/thumped/clanged & thudded arbitrarily at all hours of the night & day.
   
   10.  When I called them about it, they cheerfully sent someone outwithin 24 hours.
   
   11.  They made a lot of visits to my house because even though they had clues to what the problem was, not one of the visits produced any audible validation that the sound even existed.
   
   12.  After a few months of doing every adjustment they could possibly think of, they installed a 2nd water heater.
   
   13.  After installation, while Matt was filling out his report? the sound happened!  He actually heard it in the 2nd tank of the same brand that he has just installed 10 minutes ago.  It was a sound no one had ever heard before!  And it happened with both heaters installed in my house!  
   
   14.  Not once had they indicated that I must be crazy hearing a sound that didn?t seem to exist!
   
   15.  Their rep took a new interest now that he actually heard it with the 2nd of the same brand.
   
   16.  It felt so good now that one of them had finally heard it!
   
   17.  He figured out what triggered the sound & recorded it on his phone & brought it back to his supervisor.
   
   18.  Hoping the sound would work itself out of this new one we lived with it for a couple more months to no avail.
   
   19.  When I called them with the bad news that the noise was still as loud and obnoxious as ever, without hesitation they made an appointment, switched brands & installed a Rheam the 3rd time!  (no extra charges requested for either replacement)
   
   20.  During the several months duration of this situation, my perceptions were never dismissed or ignored or brushed aside.  I was never told that since they spent time to install it I should be happy with its high performance as a heater and just deal with the noises and that things were fine the way they were.
   
   21.  The 3rd one has been the charm!  It is quietly doing its job and stand as my in house monument to Ben Franklin?s Plumbing commitment to service and being certain their clients are satisfied.
   
   22.   I had the opportunity through experience to talk to the owner & supervisor as well as ½ a dozen reps.  Each and every one of them showed nothing but concern for my well-being and making every effort to accommodate my needs.
   
   23.  The 5 months it took had nothing to do with neglect.  It was the nature of this particular mystery requiring that length of time to figure out.
   
   24.  Since they are national, I plan to connect my daughter in WA state with Ben Franklin Plumbing so I can feel secure that she is in good hands when plumbing needs arise in her home!
   
   It is impossible to speak too highly of the Benjamin Franklin Team.  My 65 year old heart is full of gratitude for working with people of such high integrity and commitment to professionalism and actually earning the money they are paid and
   standing behind their service.
   
   It opens my heart as I remember their warm hearted careful consideration & respect for me and my 73 year old husband in an era of time where kind old trusting people are preyed upon by those who are too busy to care.
   

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