Get matched with top water heater repair or service pros in New Hartford, CT

"Service was done well and timely"

"First, Frida, who handles the appointment set ups, is outstanding! This lady really has what it takes⠦⠦..friendly, organized, and super quick response! Then Time comes out. He arrives within the time frame, and does what he says heâ s going to do. Thorough and competent, friendly and informative. What else is there? These guys have all my plumbing jobs from here on!! Thanks guys! ð ð ¥³ð"

"Josh and his team were awesome. They gave me a quote quickly, came out a few days later (our job wasn't a rush), and did an awesome job. They installed our water heater and vented it outside in under 3 hours. They left our basement spotless after the install too. Very very friendly and polite as well. If I ever need any other plumbing/HVAC work I'm going to reach out."

"They were very professional, showed up time. They did a great job and were very fast--did it in a timely manner. I have hot water now, so I am very happy."

"We had a leak in the pipes in our over 200 year old home, and Jonathan came out in the middle of a snowstorm to check things out and make sure the damage wasn?t getting worse. That alone told me a lot about his commitment. He assessed the situation first, then came back to complete the repair and walked me through everything step by step so I actually understood what was happening and why. With a house this old, that kind of communication really matters. Since we had just moved in, he also helped service a few other things around the house so we could get ahead of potential issues. He clearly knows his trade and takes the time to do things properly. I'm very thankful to him and the gentleman with him. What really stood out was that he followed up afterward to make sure everything was working well. That level of care is rare. He will definitely be my go to person moving forward, although hopefully we don?t see each other again until next year?s maintenance. Highly recommend."

"Excellent service, friendly, professional, quick and fair. Will use again."

"He was very knowledgeable and gave me some advice on how to avoid future problems. He was also on time and the service was done fairly quickly. He took the time to make sure all repair needed was done correctly and assured me if any problems were to occur he would be back to fix."

"Best service ever. Thank you"

"Had a water leak coming from A.C. unit and I called HARP on Saturday morning and was informed a technician could be out on Saturday between 2pm and 6pm. Jaime informed me that it was $89 for service call and $25 for fuel charge and HARP does not charge by the hour but by the job. At 12pm I received a phone call from HARP dispatcher and i am told that the tech finished up his job early and would like to come over to our home, I informed her that we were not home, she said no problem we will see you at your schedule timeframe. Dispatcher called again at 1pm and asked if tech could head our way and I said yes, we were home. Courtney Ivey came out and arrived at 1:45pm, was very professional, personable, clean, wore slippers over his shoes, uniform was sharp looking, wore a mask, provided me with some great helpful hints, turns out I needed I condensate tank pump. He replaced the pump, took the old one away and paid for the part and service. I later saw on HARP website that they offered military discounts, so I called and spoke to a wonderful person named Debbie. I explained that we had just paid for service and was wondering if it was too late for HARP to provide the military discount, she said absolutely we can. She sent an e-mail to HARP billing department and asked I be credited 10%. I have to say little shocked at all the negative reviews. My experience was 100% hands down."

"Great job by Total Mechanical Systems repairing/replacing old faucets on my tub/shower that would not stop the running water. Their tech, Joe, was friendly and professional. The problem is solved, I am very happy after this experience."