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"My home had a 16 year old furnace and air conditioner which both were not working probably and my electric bill was sky high trying to cool the upstairs of my home. I had Climatemakers come and check out my unit as well as give me a price on a new system and installation. The price of a new 16 seer was the best out of the hundreds of HVAC companies in the Hampton roads area and I couldn’t be happier with the installation crew they were very Quiet and respectful do to the wife working from home. They even matched the thermostat backing with the wall color.The wife was Very happy with that, I was very happy with my electric bill dropping over half of what I was paying the summer before. ps. Thanks for the prompt service during the Covid outbreak."

"I am pleased with their service. They were punctual, they had an opening and moved my install date to earlier. They were even willing to adjust their installation hours around my schedule. I am pleased with this company and would hire them again. Looking forward to the savings on my energy bills."

"Evan showed up early to our home inspection! He was very knowledgeable and was able to do the home inspection quickly, professionally, and respectfully! He made us feel comfortable with what he found and was able to explain everything that he found. He also walked us through how some of the things in the house worked. It was an awesome experience!"

"Josh provided us with a detailed and thorough written inspection report, complete with photos, as well as a helpful conversation about what we need to do to improve our home. He was professional, friendly, patient, and very helpful. I would definitely recommend this company!"

"We’ve only had electrical services once. They were recommended by the service manager from the builder. We might have even met them at the home show. We called for an estimate and they were out the next day to give us an estimate. The gentleman spent a fair amount of time just discussing options, then reviewing everything. He explained what they do and we agreed to the work. They scheduled it for about 2 days later. They came out and did the work quickly. They had to do some wall board cutting to get the surge protectors in under the panels. They cleaned up everything. Everything worked fine. They stayed and balanced the fan blades so it worked, so it didn’t vibrate at all. They were quick, clean and efficient."

"Responding to a radio ad for a "Heat Pump Check-Up" for $1, I called and scheduled such.  The technician was punctual, professional and thorough.  Unfortunately, the compressor was dead and the heat pump needed to be replaced.  I was not charged the reimbursable fee for the Check-Up, and we scheduled an estimator to come and review my HVAC. <br /> The estimator was punctual and seemingly professional.  He reviewed the heat pump and the furnace in the attic and pointed out some things we were unaware of (never having gone into the attic.)  Other estimators disagreed with some of his findings.  More importantly, he did not address the mismatching of the heat pump and air handler capacity.  The mismatch was causing the heat pump to expire in 8 - 10 years.  He also made a big deal about the circuit breaker was oversized.  Specifically, he said it was a fire hazard and immoral to leave it as is.  His proposal left it as is. <br /> In the process of replacing my HVAC, I got 18 proposals from 10 vendors.  His proposal was the highest cost and 15% and 18% higher than vendor proposing the same equipment.  When I suggested he revisit his pricing, he sent an insulting and presumptive e-mail.  He also said he discussed his proposal/solution with the owner of the company and got permission to offer a "special" satisfaction deal. <br /> I am skeptical he talk with the owner.  First, his company is an accepted vendor for offering Dominion Virginia Power incentives for Heat Pump up grades.  The incentive is $200 but a qualifying heat pump was not proposed (14.5 SEER vs. 14 SEER.)  Since House Call Company (a.k.a. Thomasson Enterprises, Inc.) has to apply to become an accepted vendor, I doubt the own was eager to approve the less efficient machine.  Second, the proposed machine did not qualify for the Federal tax credit of $300. <br /> Some people at House Call Company are a pleasure to work with.  At least one other is insulting, contemptuous, presented a proposal that was unacceptable and has soured me on the company entirely. <br />"

"Excellent service.  Kept the house very clean as they worked and were quite thorough. <br />"

"The person who came out was very helpful, and pointed out things we definitely may need to help make our home more energy efficient.  I felt there might be some conflict of interest though, since this company sells home-improvement products, it's in their interest to recommend home improvements.  It was wonderful of them to do a free in-home estimate, but we want to get a second opinion to be sure the recommended improvements are necessary. The company seems to be professional, and if we decide to have service done, we would be happy to have them do the service. <br />"

"I've used them since 1995.  I have an annual maintenance contract with them.  The quality of their work stands out.  They put on the little booties before they enter the door.  The maintenance contract covers my heating system, the air conditioning system, and the whole house generator. "

"I am very impressed with Guy Smith Heating and Cooling. My AC wasn't producing much hot air and there were some pretty cold nights in January and February. Due to my job, I was gone a lot, but when I finally called, their customer service was easy to work with and they were able to send a technician out later that day. I received an automated text with the technicians name and an alert when when he was on his way. Jon Shaffer was a professional through and through. As a hands-on guy with minimal HVAC knowledge, I had tons of questions. He didn't mind me tagging along up in the crawl space and asking him everything I was curious about. He walked me through everything he was checking out. After inspecting both the air handler and the heat pump, we discovered a refrigerant leak and a worn out heating element. Jon took all the time I needed to talk through everything. From how long I plan to live at this house, the expansion plans with an extra room, to family needs and lifestyle. And we discussed all the options, from leak detection, refrigerant filling and equipment repair costs in relation to my foreseen time in this house and taking into consideration the future sale of the property and how old the system would be at the time; as well as total system replacement. We crawled around the other crawl space access and talked out relocating the air handler to get it out of the cramped location it was currently in. We walked around the house discussing the ideal relocation of the heat pump for my house expansion plans. I think we walked through every possible option in preceding forward. All in all, he was here for over 3 hours when the inspection only took him 1/2 hour. The rest was all answering my questions. I ended up deciding to replace the system and am happy with the decisions we settled on. Thomas Britton and his crew showed up two days later to install the new system. They were polite and went right to work. They laid drop clothes to protect my hardwood floors. They successfully removed the old system and installed the new system in one day and I was enjoying my warm house by nightfall. The installation looks very clean and neat. Nobody is happy about dropping a lot of money for an unplanned home repair. But having a good experience with a company's customer service and the field technicians makes a world of difference. I am glad I chose Guy Smith Heating and Cooling and will definitely call them in the future when I begin to add the extra room."