Get matched with top swamp cooler service or repairers in Northfield, MA

"It went well. We will use his services again, if necessary."

"The entire process could not have gone more smoothly.  I called Stephen and he returned my phone call within the hour.  I described the area that I wanted to have cleaned and he came out the next day to give me a free estimate.  His estimate was reasonable and he was able to accommodate my schedule by coming out to do the clean up the next week.  He arrived promptly at 8:00 am - the agreed upon time - to let me know that he was there and if there were any last minute changes to the job.

He did a fantastic job and cleared away all of the brush, debris, etc.  Even better, I was only to send the payment provided I was satisfied with his results!  Who does that these days??

I would recommend Stephen to anyone and will certainly use his services in the future."

"Excellent service from beginning to end. I first called to request the service, I could not speak with any members, but they promptly returned my call, understood the request and made an appointment. The day of service, the technician arrived on time and explained the work to be done and eventually his findings. He was very polite, professional and knowledgeable. He also gave us tips on how to better maintain the system for improved performance. Overall, excellent service. We highly recommend then and we will definitely use them again"

"Provider called at about 8pm the night before to cancel a Monday appointment.  Granted, this was during a rough winter, but a little more advanced notice would have helped.
Seemed to do a nice, thorough job on the air ducts, however the deal was for a fixed number of supplies & returns.  I had fewer supplies, but more returns, so I was charged a surcharge for each additional return, even though they were shorter than most of my supplies.
Could have done a better job cleaning up dirt and dust that accumulated on my floors around the vents that had piled up during the vacuuming. 
Staff was very nice.
All and all pretty good though, would probably use again.  My vents were filthy and now they are not.
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"Initial service call was to clean out air ducts.  Inspection found mold in ducts and air handler.  Revised job was $700 to clean, disinfect, and apply anti-mold solution to AC system, and to provide and install a UV light to help prevent mold issues from returning.
The cleaning went reasonably quickly, but they didn't have a UV lamp with them, so a return visit was scheduled.
The UV lamp was installed on the return visit, but due to a lack of electrical outlets in my attic, it is not currently active.  This is not the contractor's fault, but it would have been nice to know before purchasing the product.

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"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"We are not very handy in my house.  We tend to make it MORE broken if we try to fix it ourselves...!!!  I'm sure we're not alone in that!  So, when I saw a Special Offer on Angie's List for a Day's worth of a Handyman at a reasonable price, I jumped at the chance.
From the very first phone-call to schedule the day/time to the end of the day of work, I have only positive feedback.  Sally in the office is polite and responsive, Andre who came to the house to do the work worked quietly, cleanly and remained on task through-out the 6 hours.  He was professional and respectful at all times and was very clear about what we needed to purchase from the hardware store for him to accomplish the tasks.  
There's no question, we'd have this firm in the house again if we needed their services.

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"Overall, I wasn't happy with the entire experience. It said, in small print, up to X number of square feet or cubic feet or however they do it and then, there might be extra service charge for this and this and this. My big problem was that it ended up costing me pretty much double what the original coupon had cost. I wasn't happy because I checked around with some of my local providers. This guy was out of Springfield, Massachusetts. I got a couple of quotes from local providers. Of course, it was too late by then. I had already put up the initial $5000 to Angie's List. His price ended up being close to $2000 more. I could have just had a local guy come in and do the job. So, I wasn't happy about that. It took a long time for both myself and him to connect. Some of it was my fault and some of it was his fault. He was hard to get hold of and often, very hard to get him to respond to me. He was going through some personal issues with his family, which I understood and I was fine with. So he ended up doing the job probably far after the coupon even expired. So he was accommodating about that and I appreciated that about him. He actually is a nice guy to talk to. But he ended up putting the wrong color roof on and I wasn't happy. I had gone away for the few days that he was doing the roof, which I realize now wasn't very smart. But because I work out of my home, I couldn't work and have somebody banging on my roof. So I ended up leaving to go somewhere else to be able to do my work during the period of time he wandered on my roof. So it wasn't until I got back home and discovered the color of the roof, which I wasn't happy about. I didn't end up calling and complaining to him about it because it didn't seem reasonable to me to make him comeback and change the roof. So I was just not happy. It ended up costing far far more and when I talked to him about that, he told me that Angie's List sets the price and not him and so I should complain to Angie's List. I don't know the truth of it. I really don't understand how the whole process works. They did one other thing I wasn't happy with. I have a back attic storage area. It was part of the roof that was done. This had not been an issue before they did my roof. The nails that they used were much longer and more pointed than whoever had put up my initial roof. So I came into my storage area about a month after they did this roof and found that there were wood chips all over my possessions back there. With these pointing nails there, I had to be really careful because I couldn't poke myself in the head, trying to get to my things. They hadn't told me about it and they hadn't warned me about it. I would have appreciated if he had said, "If you have anything, cover them up because there will be wood chips from us banging nails into your roof. So there was just a bunch of stuff like that. The workmen were professional enough. They were polite enough. They didn't leave a huge mess around my house. It looked like they had tried pretty hard to clean it up pretty well. Angie's List offers what they say is a great deal and then, it doesn't turn out to be a deal at all. By the time, you're in the middle of this deal and you've already put up so much money, you can't walk away from the deal. So, it was not a happy experience for me. I've been really questioning whether I want to continue to be an Angie's List member because I haven't felt good about a lot of things that I've done."

"They did a great job.  Prompt service and very clean."

"The provider and his assistant arrived a few moments before our scheduled meeting time.  They were professional.  They installed the cabinet.  They offered additional services.  Their fee was acceptable.
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