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"Went great"

"Technician Jim was not impressive. Was not confident when answering the questions I asked. Very contradicting.. Tried to sell product for items that were not even in need of repair. Spoke negatively about the company and made excuses as to why he could not perform his job due to lack of information from dispatch or technician manager. Said he would follow up, I never heard from him. Blessing to me, I decided to go with another HVAC company. I typically would not put names out there, but please be careful if you get this gentleman as a technician."

"I had a very dirty a/c unit, and didn't want to clean it myself. Was afraid of damaging the fins, plus it hadn't been serviced for years prior to us purchasing this duplex. The gentleman arrived exactly on time. He cleaned it very well, then check the furnace filter which was also very dirty, replaced it. Also checked the R22 level, had to put a lb in and then checked the output of cold air. It was perfect. Told me the approximate age of unit and what to look for in the future. Highly recommended."

"Our technician Josh was great to work with. He was very friendly, efficient, and very knowledgeable. Pricing was reasonable as well. "

"I was a customer of 1st Choice Heating a Cooling for 10 years or more. They installed a furnace in my prior home and just under 3 years ago installed an a/c unit in my current home. Had great service from them up until my most recent interaction. My a/c unit has a 10 year parts warranty and a 1 year labor warranty. The condenser fan motor went out. The part is 100% covered but the labor is not covered. I was charged $160 for a trip/diagnostics fee, then the quote for labor was just over $900. I was able to negotiate the labor down to $650 which is still extremely high given the repair took less than an hour to complete. Price gouging their customers by including filing fees and processing fees in with the labor fee for repairs where the parts are covered and labor is not. The owner was rude and condescending in his communications through the BBB. Claimed I was the problem since maintenance wasn’t done on my 2 year 10 month old a/c unit. I would not recommend 1st Choice Heating & Cooling."

We are a small family owned business located in Pewaukee. Call us today for all of your heating, cooling, boiler, and hydronic heating needs. Licensed, insured, and accredited with the Better Business Bureau.