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"Excellent service"

"Dishonest company. At first we thought this was an honest company with respectable owners and employees. I am very sad to report how wrong we were. They recently came here for maintenance and said that we needed a part replaced for over $700. We refused the part because of the price (the owner of the house is on a fixed income), but they said we needed the part and we could pay later. As I was looking over the paperwork for my mom of all their past visits and supposed maintenance , I realized how much they had been ripping her off by charging her extra maintenance fees when she should?ve had free maintenance up until the year 2026 after a full system install and full duct replacement. Every time they come for a maintenance visit they suggest thousands of dollars of work that needs to be done. "

"This company does not do conscientious work. Chris seems to be more concerned with getting to his next call than spending the appropriate time to solve issues. Their work is sloppy because they do not do important things like re- taping plenums when they work on them or diagnosis beyond the 20 minutes they want to spend in your home. They do not ensure things are properly working. According to them everything is normal when you know it is not despite pointing out multiple issues when they arrive. All they worry about is taking pictures and videos to cya. They do not follow through and do a complete diagnosis and rush through hoping the problem will go away. And when the issues gets worse or they cause more problems they deflect and blame it on something else and gaslight you. Diagnosing via text is a thing now I guess. Now I have to pay someone else to fix their mess. 27 days later it is an ongoing problem and still broken and they will not respond. "

"Able to come out the same day and replaced the while unit the following day. "

"It is an unthoughtful company. I was very disappointed with the service. They brought the wrong filter and still charged me."

"Wonderful hard working Leo and Shane respectful kind did a great job. Installed new air conditioner unit. Clean up done also"

"Failed permits I have had MAJOR problems with this company. They started out strong. They replaced my unit and my ductwork which seem to be going smoothly. They helped me out at the beginning. The first unit was put in 02/2024 also the ductwork was put in new. It working great forr 5 months. THEY SENT 8 MEN IN HERE TO FIX THE PROBLEM.. to making up excuses of why it wasn't working, to adding freon twice in a week to a brand new unit. Worst after 8 visits, one of the sides was glued shut so they couldn't even look at the coil. The last tech , took off the side, after getting it unglued. There was about 4 inches of ice on top of the gold coils. Wow! These are trained HVAC technicians? Licensed??? Only one, that realized it was glued shut, after 8 visits? I probably have 30 pictures since the day they put the first unit in Scarey. How pathetic??. Only thorough technician, I asked to call the Lennox Rep to follow up the problem. Placed 7/24 no permits. Failed 2x Help "

"All I have to say about Cool Edge Inc. is that this is the most EXCELLENT SERVICE and PROFESSIONALISM I have ever received. I will make it my business to refer this company to any person or businesses I encounter. Mr. Fernandez and Mr. Drew were fantastic ********** 10 Stars"

"It was an excellent quality. I like the personal service and they did the job right."

"DO NOT HIRE THIS COMPANY We chose Jack Rabbit based on a recommendation from a friend, expecting professionalism, transparency, and quality service. Unfortunately, our experience fell far short of those expectations. At the time I was gathering quotes, my husband, a professional engineer was not home. He also wasn’t present during the installation. To ensure clarity, I had Jack Rabbit’s engineer/salesperson speak with him by phone. That conversation quickly turned tense, as the salesperson was dismissive and disrespectful toward my husband’s expertise. It was clear the salesperson was more concerned with defending his ego than engaging in an honest, informed discussion. With temperatures soaring and no AC for a few days, I made a rushed decision to move forward with Jack Rabbit, trusting that they would honor their agreement to match a competitor’s quote not just in price, but in equipment and specifications. That promise was a key reason I chose them. Sadly, what we received did not reflect that commitment. The AC unit installed was not the higher-end model we were led to expect, and the discrepancy only came to light after the fact. I left messages for upper management and the owner, hoping to discuss our disappointment and give the company an opportunity to acknowledge where things went wrong. To date, I have received no return call. That silence speaks volumes about their commitment to customer service and accountability. This experience has left us feeling misled and disappointed. What should have been a straightforward and respectful transaction turned into a frustrating ordeal marked by poor communication, broken promises, and a lack of integrity and money out the window. Now that we’ve paid thousands of dollars, to include a one-year service agreement, I find myself asking: do I even dare have them come back? Can I trust them to do right by us? Sadly, they already have our money, and based on this experience, I have little confidence they’ll stand behind their work. If you’re considering this company, I strongly urge you to look elsewhere. Reputation means nothing without integrity, and based on my experience, Jack Rabbit does not stand behind their word or their work. Positive Note: The installer Dejour was excellent, so patient and understanding. So professional and took the time to explain things to me, when others from the company wouldn't clarify. Thank you, Dejour!"