
Serving Reserve, LA and surrounding areas
Approved
In business since 1964
Free estimates
Warranties offered
"On Friday, May 31st, I called Surgi's to come out because of it being extremely warm inside. I had changed the batteries in the thermostat, but that didn'thelp. They sent Wayland out on Saturday. He said that the unit needed freon and he put in about 4 lbs of it. He also said that I had a leak, but in order to find it, he would have to charge me an additional $135 to trace it. I decided to wait on that because he explained that by all probability, the evaporator coils might need to be changed and that would be almost as much as replacing the air handler unit. Since my unit is a Trane and 15 years old, I decided to wait. When he presented me with the bill, there were additional charges for labor to put in the freon and to clean the outside only of the condensing unit which he did with a hose. The original bill was $414.95 less 15% from a coupon on Angie's list which they honored. So, the net was $352.71. I gave him a check for this amount. On Monday, I reached out to the owner, Craig Johnson and explained to him that I was somewhat dismayed because Wayland had not told me about the additional charges which totaled $85. Craig apologized for that and offered to only charge me the initial service call less 15%, but I told him that I would be more than willing to pay for the freon (4 lbs) and the service call, just not the additional fees. So, he offered to reimburse me the difference which included another $60 for the freon because Wayland had misquoted the price. Per Craig it was less. Because of this company's very strong reputation and credibility in the market, I would most certainly use them again as I do understand how these types of things happen from time to time and from my view point, in no way does it have a negative reflection on this company. I am satisfied for the manner in which they handled the situation and I will certainly give them the opportunity to bid on replacing my unit when the time comes.
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