Get matched with top swamp cooler installers and replacers in Silver Lake, MN

"Everything was perfect. I left a voicemail and he called me back within minutes. We discussed my problems and he understood my computer gibberish. He came to my house to pick up the laptop. He notified me that night about the cost of the replacement parts and length of shipping. He then contacted me when my computer was fixed. He delivered it to my house.
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"I called them on a Sunday and said I didn't need an "emergency" appointment, but that I was trying to soak up a drip in the ceiling with fresh paper towels ever couple of hours and did they have an appointment soon? They said they could come over the next day. They gave me a 1PM to 3PM window on Monday, but not wanting to miss two hours of work in the middle of the day, I asked if they could call me at work (about five minutes away) when they were on their way over. They agreed, and I got the call at 2:20 the next day. I met the guy and showed him our drip. He told me we'd been trying to tighten the wrong thing, and showed me the packing nut to tighten, so we could do it ourselves next time. That was the whole repair, but after he made out the invoice and I signed it, he was nice enough to walk around the house with me and look at the outdoor plumbing I was concerned about and answer a couple of questions, free of charge. Not sure if I got the $30 Angies List discount or not. I mentioned it on the phone when I was scheduling it, but I didn't want to insist on a $30 discount on a $50 bill, so I didn't mention it again at the end. All in all, and very good experience."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Good experience quick visit since actual repair completed under warranty with another company."

"Magic and Miracles (aka Michelle Pontrelli) came out for a weekend of completely re-organizing my house.   Over a weekend, Michelle and I cleaned out and then organized closets, my office and my garage.  Michelle hauled off three jeep loads of items to good will or to the garbage (as appropriate).  For a few items I wasn't using anymore, Michelle sold them on Ebay for me, taking less than a quarter of the sale price for her efforts in repeatedly posting the items, finding a seller, and then packaging and mailing.  By the time the weekend was over, the garage was spotless and open (it had been half full with items I wasn't using, empty boxes, all manner of junk.  The closets were clean, organized and actually had space left if I needed it.  I still smile every time I drive into my impeccable garage.  Michelle has subsequently done a house organization weekend for my mother as well.  She was so thrilled with the results that my mother's friend then hired Michelle as well.  I have since Michelle at her daily package rate to clean, run errands, whatever I needed help with.  I would recommend Michelle to anyone!"

"Went great!! I loved that he could come out as soon as I needed and the earliest available appointment.  He was prompt, professional and got right to work assessing my sump pump and drainage around the house etc.  He also took the time to lay out my options for a battery backup and work to potentially re-route my drain pipe to the other side of the house and bury it to feed out to the forest vs right next to the house.  I felt way more informed that I had previously been.  He was able to complete the work quickly, efficiently, cleanly well under an hour.  Also, while he was there I asked if he could take a look at my furnace, I could not figure out how to replace the filter and he was able to show me right away.  I greatly appreciated this because I was really perplexed by this matter!!!   I found out My Service Pro does a variety of work and repair and I was happy to keep his information for future use.  I would definitely use My Service Pro again and recommend this company to my neighbors and friends.
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"After getting a bid from Cady this summer, I hired them to do some work on my house (clean gutters, install gutter covers I'd purchased and fix a piece of siding). They agreed to do the work on September 10 at 1:00 p.m. They didn't show, and they didn't return my calls over the next couple of days. I felt they wasted my time. I gave them an F rating here and moved on to look for other handyman companies. Except that finding another company turned out to be easier said than done (the ones I contacted didn't serve my area or didn't want to do work on a 2-story house or were booked for months). A week later, my contact at Cady called to apologize. He said he'd gone out of town and the people back at the office dropped the ball. He offered to do the work for a reduced fee. I hadn't hired another company and was starting to wonder if I'd find one before winter, so I agreed to hire them. Two workers showed up as promised on September 21. They did a great job and were knowledgeable and personable. My husband and I were very happy with the work, and we would hire them again.


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"Paul and Dan were very professional and their attention to detail was amazing. They really took the time with us upfront in the planning phase to do multiple drawings and alterations to the original plan to make sure that we were getting exactly what we wanted. Once we decided on a final direction they got to work immediately with obtaining permits and ordering windows for our project and other than a few weather delays completed the project on time. When the work began they made great progress and took the time to bring up ideas to make the project better. Our house was built in 1906 and the craftmanship that Paul and Dan possess to make the interior trim match the existing trim was more than we could have hoped for. They did a great job matching the exterior shakes and paint work to make the addition look like it had always been here. In the end, we are absolutely thrilled with our new living space and how much nicer it is than we envisioned it turning out. Paul and Dan completed the project on time and on budget. We have already asked them to replace a few windows in the house and have recommended them to several friends/neighbors/family members for upcoming projects. We would absolutely use Five Star again for any upcoming projects."

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"I had to have them back out and redo the tile. We've already replaced the nuts and bolts in the drawers that were falling out."