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"Brad was on time, very clean and neat. He is our usual HVAC technician and comes 2x a year to service unit. Simple, quick"

"I called for a simple thermostat install and I was provided with some options I was not aware of before. They showed up on time and didn't overcharge for the labor. Excellent service."

"I am so happy that I decided to hire Rich to install my new a/c and furnace. I had called another company to give me a quote and decided to call Rich as well. Rich came out the same day and quoted me $2k less than the other company WITH a better furnace and a/c! During install my son let the cat in the room where my furnace was being installed, while Rich was outside, and my cat ran into the duct and we did not know. After my furnace was finished being installed Rich noticed my cat had snuck inside. Even though this set him back an hour, because he had to take it apart and then put it back together to get the cat out, he did not let me pay him extra or even seem upset by it. He just wanted to make sure the cat was okay. I don't usually write reviews but I had to after this! My a/c is running great and my house cools off much faster now."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customers' interests and make their concerns the basis of our business. Call us today!\n\n

"The people they sent out came out, they came out , I think about 4 or 5 different times. I talked with the technicians and said, "this is ridiculous, the furnace is old" and he said, "we agree, but they only want to do the patching". They would patch it and it would break, they would patch it, and it would break. Finally, I said, "I want a new furnace. What do we have to do to do a new furnace. You've been out here, this is like the 6th time," and he said, "I'll have my manager write something up", and so they did and they replaced the furnace. They tried. They were more interested in patching things than replacing things. They were willing to send out 4 or 5 different parts. The things that I see that would help the most is if it were easier to get a hold of them on the phone or if their website worked. Just being able to contact someone in person. Sometimes, you can't explain everything online. We were able to get a hold of them, we were able to talk to them. It just takes some time, they had to jump through the hoops with their company, we understood that, but they came through and got us a new furnace. A nice new furnace too."

"Installed a new air vent and ran new ducts"

Radiance is here to get your home back in shape. We provide a complete spectrum of Exterior Home services with professional and personal care for each client's needs. We are here to guide you and give you our advice based on your goal and dream. We believe in value. Call us today so we can turn your dreams into reality

"Sears informed me that they do not install boilers."