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"On time, professional, easy to work with, willing to trouble-shoot and think outside the box to determine the cause of the furnace problem. Had suggestions for further upkeep and service, should the time come. Replaced parts that should have been changed and/or replaced and cleaned by former company, but were neglected for the last three years. Was reassuring that the entire furnace did not need to be replaced!"

"I moved into a condo on April 1st and bought a new washer and dryer a couple of days later. The dryer was not drying the clothes thoroughly even after running it two or three times. I had a feeling the vent was clogged with lint. I called Superior and they were able to come out within a week and they gave me a good price. They showed up on time and did a great job. I couldn’t believe how much lint they were able to remove. Dryer works great now!"

"It did went well. I did like, there was a gentlemen that came out that was very professional I thought he did a nice job. Well I think the only criticism I had is I guess he went around and essentially evaded the house. I guess I was just probably expecting a little bit more than just kinda putting out bait traps. He was very professional, he was very nice so nothing bad or critical to say about the individual they sent he was very respectful and professional. I guess just for like overall service I guess I was just expecting more."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Awesome service. They called and texted me to make an appointment for the next day. Showed up during said time. Problem solved what was wrong with our central air quickly. Told us about all of our options and informed us of services they provided but weren't pushy about it. I would recommend these guys and use them for any future needs!"

"They came out to do my gutters. Unfortunately, by the time they got here the gutters were frozen. They tried to come back a week or so ago and the gutters were still frozen. They are going to come back later but, so far so good. They were able to do the front gutters because those had got the sun. The rear of the house is shady side and so they were still frozen. I gave them a B because it took them longer to get here. I think they positioned themselves that they had to deal with frozen stuff, that's probably because they were busy. They will take of me and so, I am fine. It was a very good price. They were here when they said they would be here."

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"it went out very good, i was advise to replace the fan pf the central air very soon."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."

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