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"great. tech came quickly, provided inspection plus free cleaning, and returned asap when problem was not resolved. ultimately, G&R replaced the needed part for half the cost quoted by my prior heating service."

"Our AC Replacement was done correctly and quickly. The Estimator and Installers were great!"

"I got 5 quotes for a new furnace and AC in Uptown Chicago and TDH was the lowest and most responsive. Tim responded to my questions and got back to me over the weekend. I hired them and they installed the new units that week. His team was professional and did a great job and I would definitely hire them again."

"I'd not used Veteran Cleaning Services before and wanted to get some answers about the dryer vent cleaning they offered.  My dryer is on the third floor and the vent terminates on the 5th floor.  I wanted to know if they would service a dryer that was not on the ground floor.  I emailed them via the Angie's List website.  They did not respond.  I emailed again a few days later and still no response.  Then I tried calling their office and left a message.  No response.  I called the office again and also their mobile number.  A few days later, we were able to connect.
They answered my questions about cleaning the dryer vent in my townhouse so I purchased a Big Deal for $100.  We agreed to a date and time.  Some days later I had to reschedule.  I called and the service was changed to a new date and time.
The day of service, Veteran Cleaning Services were a no show.  I contacted them and was told they had forgotten to note the new service date on their schedule due to problems with their phone system.   We scheduled for another day and they came as promised.
Service was carried out promptly with no issues.  The service tech suggested changing the cap on the vent because lint was being trapped by the cap and then falling back down the vent pipe.  He suggested removing the cap and replacing it with an elbow so lint can fly out the vent.  Other companies had never suggested doing that and I was pleasantly surprised by the suggestion as he was correct that the cap on the vent was not appropriate.
I was promised a receipt via email, which I have not received.  After the tech left, I found the dryer and washer were dirty with lint particulates and the laundry room floor had pieces of lint.  There were also a few pieces of lint on the stairs between the third and fifth floors.  Some lint is bound to escape notice but more of it should have been cleaned up.
Overall I was pleased with their service and would use them again.  I suggest their company work on being more responsive when customers call or email, and also, they should try to clean up as much lint as possible before leaving a customer's home.
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"Fantastic work. He explained what needed to be fixed and even mentioned how he usually replaces both springs, but didn't need to in our case unless we wanted to. Quality work, and would definitely hire again for any appliance repair."

"I had worked with several HVAC contractors in the past few years, and finally I found Bernard that is both honest and very knowledgeable. Our furnace broke down during the weekend. We had a service call from company A in the morning. The recommendation was to replace induce motor (~700 usd), or the whole unit. I called Azrikam to get another quote for comparison. When Bernard came, he fixed the unit in 5 minutes. It turns out there is no need for replacing the induce motor, he can fix it with simple tools. What a difference! It not only saved me money, but also spared my family a few cold nights! I really appreciate Bernard's honesty and expertise!"

"Installation went very well. Chad was professional and a pleasure to work with. The job was done properly and in a timely fashion."

"I had received an Angie's list deal for air duct cleaning from this company. Technician was pleasant but did not speak English so any of our questions about the procedure were not able to be answered. He set up the system which included a large containment unit that was attached to the furnace. The technician took his time and appeared to know his job and the whole procedure took 4 /12 hours. Unfortunately, something happened in the basement, not sure what, but the entire basement was enveloped in a cloud of dust. Every surface is coated with a fine layer of black dust. We will have to wash or wipe down EVERYTHING. All the furniture will have to be cleaned. For this I'm giving a lower review grade."

"Service man arrived on time and did a quality replacement job. Would highly recommend this company
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."