Get matched with top water heater repair or service pros in Tahoma, CA

"Professional and affordable. Replaced a 30 year old water heater with new new efficient one. Highly recommend"

"Luke Paschall, from Aquious removed my old water heater and replaced with a Rinnai tankless water heater. He does excellent work and I will call Aquious again for any plumbing services in the future."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"The plumber installed a Moen shutoff device as required by our insurance company to prevent potential flooding from water line leaks. The work was expertly and professionally done. The office staff was helpful and pleasant to work with and understood what we needed."

"I have used Benjamin Franklin plumbing multiple times now
and I would give them 5\5 stars for the plumber James, and 2\5 stars for the
plumber Tom. As such I am giving them a 4/5 stars, but ask for James by name
when you schedule your appointment.
After looking around for a plumber to do some projects for
me, I settled on Ben Franklin?s because they had a decent Angie?s list deal, they
said they had flat rates, and I had to start somewhere.
The first job I had them do was add a shutoff valve under the
house since the only other one was the main and the shutoff and drain valve was
frozen open. James was the plumber who showed up initially for the job, and was
about 1 hour late. He apologized profusely, provided a $150 credit (based on
their punctual promise) and got to work investigating the jobs I wanted done
and to provide a price quote. They quoted $249.00 to add the shutoff valve and
$296.00 to fix and install a freeze proof hose bib. After stating that I would
do just the first quoted job for now, he got ready to perform the work.
However, after realizing that the house was on the Gardnerville Town company
water system, he said that I would need to get the town to shut it off as they
have had issues with them previously. Since I didn?t have the tools to shut it
off myself, I agreed and we scheduled for the next day.
James arrived again the next day and quickly got ready to
perform the work and the job was done quickly. He added a shark-bite ¾ shutoff
valve to the line and warranted the work for 2 years. The valve worked and
there have been no leaks.
Since they had done a good job for this, I called them again
in a few weeks to have them give me a price for some other work, do a drain
cleaning, and add a drain for my water softener. James arrived on time and
provide me a quote to completely re-plumb the underside (as it was badly
corroded), add a drain for the softener, and to install pex for just part of
the house. After getting the quotes, having the drains cleaned, and thinking
about the options, we scheduled to be back in a week to have the drain added
for the softener. The quote for the re-plumbing was also warranted for 20
years, which is great. They also discovered that my drain to the city was being
squished and would probably last another 2-3 years; He estimated about $2,500
for this fix; and could be done without digging up the ground.
When the time came to get the drain for the water softener
in, a different plumber Tom arrived. Tom had no clue what job he was here for.
I informed him he was going to add a drain to the garage for the water
softener. It was about 8 feet of pipe to run, and based on a James?s knowledge
of the plumbing I let Tom know that James suggested running it to the wall,
transitioning to galvanized (per code to run pipe through a firewall), then
back to a nib so that the water softener could be hooked up (similar to how a
drain in a kitchen sink would work). Tom then went to explain that all that
work to add a galvanized pipe through the wall was unnecessary and that a
plastic pipe through the wall was fine. He was going to add a fire resistant
caulk around it and call it good. Since he was a plumber of the same company
and would warrant the work, I agreed. Although I did debate calling the company
to see if this was correct per code, as it James had said code did not allow
running a plastic pipe through the firewall into the garage.
After crawling under the house Tom left to head back to
Carson to get the parts that he didn?t have. Probably due to him now knowing
what the job was, and this pushed the work back another 1-2 hours as he got
parts. Once he arrived back, he was quick to complain about how he was not
being paid enough for his work and was going to call the company to ask for
more money to do the job. I counted at least 8 times of him telling me (the
customer) that he was not getting paid enough. This does not leave a good
impression on the customer.
Once he finished the job, he said that water could be run
though it in about 20 minutes and everything should be good. He took payment
based on the previously agreed upon rate and left. Unfortunately he did not
have change for the job and we agreed to instead apply the extra as a credit to
my account for a future job. The plastic pipe he pulled into the garage he
glued a cap onto, rather than putting the threaded screw like a kitchen sink,
which will require me to get another plumber out to finish the job, which is
not what James had said would be done. I had expected a threaded end with a
threaded cap so I could remove it without cutting the pipe. I crawled under the
house to look at his work after and it looked decent, I am not sure it had the
required 1/4inch per foot slope, but I assume as a license plumber he did it
correctly. It just didn?t look like it, but I?m not a license plumber.
While Tom was at the place I also asked him to give me a
quote to add a gas line for a stove. He planned to use flexible pipe about 9 ft
worth, and would charge me ~$1,200 to do the job. After looking around I found
two other plumbers that would charge about 1/3 that for the work; one doing flexible
pipe, and the other using rigid black steel. This vastly overpriced work, along
with Tom?s comments and attitude has made me look elsewhere for the time being.
All in all, my experience with Ben Franklin Plumbing had
been excellent (considering I called them back for multiple jobs) however this
last job left a bad impression and I called out a different plumbing service
for the next two jobs that I needed done.
Scheduling with Ben Franklin was about as expected for a
service run company where jobs can (and tend) to run late. After a few
appointments, we settled on having the plumber call when he was 30 minutes out
instead of having me sit at home waiting, which worked nicely.
While this is completely my option, if you plan to use Ben
Franklin, I would ask for James by name to do your plumbing. He is knowledgeable,
his work was top line, and he works very hard to ensure the customers are happy
with what they are getting. He also takes the time to explain all the work and
why things are done certain ways. My impression was that while James is trying
to pull in new customers and keep them, Tom was trying to drive them away. If I
go back to do work with them, which I probably do to use my cash account credit
used, I would only ask for James to do to the work and would decline Tom if he
showed up; even if this pushed the job back a while.

"

"Excellent Service from planning through Execution and installation to final fine tuning. The folks communicated well and explained every detail of the step. Got permit and inspection done. It was seamless. Thanks. R."

"When trying to get a new water heater installed in my house, I was initially nervous about hiring. When the guys showed up to the job, they asked me thoroughly what I wanted out of their services. We talked about a few different options, the price for each option, and which would be the easiest to hardest. Any questions I had were answered thoroughly, and any nerves I had about the job were gone. Within a week of my decision, the guys were at my house and finishing the job. When it came to professionalism, knowledge, and general zealousness to do a great job is sufficient time, I wouldn't recommend anybody but F.B. plumbing."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

"McKay is looking into cost of repair."

10 years experience half in service and repair work and the other half building commercial buildings or doing commercial tenant improvements. I hold Pro-Pex certification and Counterstrike Trac-Pipe(flexible Gas Pipe) certification while working in the area for over 20 years. I went to Granite Bay high school and have built great relationships with customers and suppliers over those years. I hold multiple commercial purchasing accounts with suppliers to enable me to purchase materials at the lowest Price and Best Quality. My company works locally and remains completely honest and straightforward so you get the best install and equipment at the lowest cost.