Get matched with top water heater repair or service pros in Villa Park, IL

"I have lived in my home for over 23 years and have used several different Heating and Air companies thru the years... I needed service in Sept 2018 and had various coupon prices of $39 and $49 for an A/C tune up and was about to chose on of them but decided to check Angie's list for a review or google for the coupon companies. That is when I found American Family HVAC and started to read their reviews.. For some reason, I decided to use this company even tho the cost was a bit more money and boy am I ever happy that I went with my hunch. Sometimes it is NOT always about the money. I was really looking for an A/C furnace company that I could count on and use regularly. Not only was the repair gentleman that came out, on time and very thorough and professional but he spent a long time and I feel that I received the most thorough tune up that I have ever had. Josh, the service tech was just a delight and the best part was that this company has a membership contract that I was able to purchase. It is a small monthly charge monthly and . I get 2 free tune-ups a year included in the monthly fee for NO charge and if I need any service work I get 20% off of the charge and same day service...all for only $12.95 a month. What a wonderful idea and I cannot express how happy I am with this choice. It is a win-win deal for me and the company. I am a very happy camper with my choice of this company."

"Mike was very helpful he was there actually to check after there was a sewer repair and also my hot water heater as a courtesy... he helped me with future plumbing issues that I may have and some suggestions with them...he was very professional throughout the visit"

"I thought it went well but took longer than I expected. Mechanic Leo bought the new tank and pipes in when he arrived. I believed Leo arrived around 7:30 pm. He completed the installation around 11:30.pm Leo went out to his truck, stayed outside for a long time, in fact, my son Vann went out to ask him what was taking so long. When he came back in, Leo told me there would be an extra $100.00 We explained that we had been quoted a price of $1,300.00.. so he said to call the i office and they would straighten everything out, That’s why I called the next day. Everything seemed okay. When I notice the water was much slower, I called to let J&S know. The person asked me a few questions and advised me to check the faucets. Well, that didn’t work and the water was not as hot as before the installation. I called again to explain to J & S what was happening. The person there told me that they didn’t have to come out, and I still owed them $100.. so that's why I called Angi So I decided to check all of the faucets and I realized that the water flow was not coming out properly from any of the faucets So this is what happened. I am just appalled that they haven’t come out or called as of this date. I need them to come out and check this out, something went wrong. We could do a FaceTime inspection that would show the flow of the water."

"Tech performed service per protocols. He informed me that the water line to the attached humidifier was brittle and needed to be replaced. This was an expensive repair but I was offered a discount. Per their points inspection, the Tech verified that there was no gas leak from my water heater. The thermostat was not inspected since it is functioning and we are observing COVID recommendations. I was given a five-hour window for the Tech to arrive. This is the longest time frame ever. I assume that the extra COVID procedures are the reason. The Tech was professional and respectful of home COVID measures."

"The plumber did an outstanding job replacing my hot water heater. He knows his stuff and is good"

"They were honest about pricing and our options, arrived early for the appointment, and were very quick and efficient with the install of our new water heater."

"The service was a good and very cheap price. They did a good job."

"It's hard being a woman and a homeowner, because service providers love to talk to you as though you aren't the owner, and they will try to overcharge you for your services or cut corners. I am pleased to say that I've finally found a plumber that I would not only use again, but recommend. He asked multiple questions so that he could give me a real price, not a price that gets him in the door that he could then upcharge. Nathan was on time, he had booties for his feet. When I needed something additional, he told me and explained why without being condescending. He did great, neat work for a fair price and also did a great job on the clean up. I'm VERY happy with my experience!"

"They solve the problem, but the communication really sucks. They sent out the crew that was an existent. They really need to work on that because they are lacking for a customer service."

"Gary fixed a water heater for me in a prompt and efficient manner. He offered me a number of repair options, which I appreciate. He had the parts needed on the truck, which made the job much smoother. I am always shocked at the cost of repairs, and I suppose Gary's price was right in line with others."