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"They were very responsive and were able to be out here within a week. The service was great and quick, the previous owners of our home smoked and after the cleaning the smell was gone. They explained everything they were doing and were careful not to chip any paint or damage our wooden vents."

"They removed the junk and cleaned up very well. They really went above and beyond. They left it very organized and cleaned."

"Jim did a great job. He quickly assessed the problem and then took our unit with him to work on it more. When he got back to us, the fix would have cost more than it was worth. He gave us options for a new or refurbished PC. We felt the refurbished was a good deal and chose that. He came back and set that up and we are very happy with it. He then took a look at my laptop and again took it along. He tuned it up and installed a speed upgrade we wanted. Of course, we paid extra for the new unit and upgrades, but we thought the price was very fair. Jim seemed very knowledgeable and responsive. We will definitely call him again if we need any computer services."

"The tech was awesome, he explained all the steps prior to starting then showed me before and after pics of ducts, have great airflow now thanks Lowes"

"It worked out okay, except that I would have anticipated, the cost just gets more. They always find those things, so it starts at $99 and end up spending $300 or $400. People tell me they always find mold inside your air duct, so they have to put a chemical. They call it a total cleaning as opposed to the regular cleaning which I paid for. What they did seemed to have worked. I have suspicions about when they find other things. "

"Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived."

"The crew showed up early on the date provided by Mr. Froais.  The gutters were cleaned; some of the new guards were installed, and they left the broken (replaced) ones for my inspection."

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"I have had very good experiences with them so far. They're very responsive. They've been to the house a couple of time to meet with us. We also email back and forth. They're pretty conversive and pretty responsive when we have a question or when they need something. We're happy with them so far. They listened to what we were asking them for. We got quotes from other companies and theirs was the best. When I pointed out there were some things missing from the quote, they said okay right away and went back and fixed it and came back and adjusted the quote. That's important. It's not a huge project, but there's a lot of little things that need to get addressed. Their attention to detail is what we appreciate, that they were able to care about what we were concerned about. They addressed those concerns."

"The initial visit was on schedule and completed in a shorter time than I expected.  However, the $69 price (while advertised to only cover a certain number of vents and returns with additional charges) went to $810.  I was also offered an additional product which I felt was worth it (the UV light) at an additional cost so the complete total was $1309.  This was MUCH more than I anticipated and when I pressed, the price dropped to $699 which I thought was a great deal since the work also came with a warranty of a flat fee the next time they came back for maintenance in 2 years and was transferable to the next owner if I ever sold the house.  So we went ahead and I was very pleased.  At the end of the work, I was told that they liked to come back and check on things after a week and I was going to be home so it worked out well.  I never got that call for the follow up.  What I did get was a phone call telling me that the part they had ordered had taken longer to come in than originally anticipated and it was now available for installation.  WHAT? "So, you're telling me that a product I paid for and thought was installed a week ago was never installed?" This was the first hurdle.  So I set up an appointment for their return and went to look around my basement for evidence of work that had not been completed or openings on my furnace.  What I found was that a sweatshirt had been left behind and there were big chunks of metal on the floor. 
When the second team came to install the UV light, I followed them to the basement to make sure what I paid for was installed.  Comments were made that I had one of the cleanest basements that had been seen and he was looking around my basement, honestly, in a way that made me feel like he was casing the house to get back in later.
Once the work began I returned upstairs.  I was then informed that the part that had been ordered was incorrect and they had to run out to a local store to get the correct one. (Why this was not done on the original visit, I will never know) They returned to say that since it was a holiday (Martin Luther King Jr Day) the store was closed and they would have to come back again.  (Really? you didn't call before you drove there?)
We once again rescheduled for a Saturday since I was not taking any more time off work and they came and installed the missing part.
I raised my service concerns through Angie's List email and my chagrin that they were now offering the same deal but for $169 and unlimited ducts and was provided with a callback from their dispatcher that indicated "offers cannot be combined" which I understand but my bigger issue was with the level of service (and I use that word loosely).  She said that she would see what she could do and I have never heard back.
I gave management a chance to speak with me about this situation before I posted an honest review and they have never contacted me.  It makes me wonder if my service contract will even be honored.
So my advice would be if you contract them, make sure you know exactly what you are getting, how much it will cost, watch to ensure that it is actually completed and if you don't like the price...just ask for something else.  I was willing to pay much more than they offered but it's interesting that my hesitation dropped the price almost in half.
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