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"Jim is local.  It went great. Jim Ferrell is a professional of the highest caliber. Responded quickly, took care of my problems, and advised me as to better means of protection than I had. He came back a second time to uninstall software that I purchased that did not provide adequate protections and installed free software that would do the job.  He did the work through remote connection, but is available on site if necessary.
For those people needing help on getting red of malware, viruses , etc. on your computer,  Jim is local, better than all thse remote out of state location providers, is a mature, highly trained professional in this area.
If you go to local computer stores you get very young people that can do a basic job, but are no where near the professional level of Jim.
I highly recommend Jim to anyone that needs these type services.
"

"Called another company originally they asked how old the furnace is and I said about 5 yrs. old (it is 6 yrs old). They informed me that I should get a hold of the company that put it in because it should still be under warranty, which after I looked it was. So I called Service Today to set up an appt. to have them look at it. Andrew came out and with various questions asked I said that the thermostat we have is wifi and that is how we run it. Comcast upgraded the wifi in the neighborhood the day before and it was today I woke up and noticed that the thermostat wifi was not connected to the wifi anymore. He looked into it and noticed that when I put it on heat via by phone app or manually by the wall thermostat, it was turning on the A/C instead and visa versa. He came at a price to me of about $350 to run a diagnostic to find the issue. He did and then he comes back and tells me that the thermostat itself is burn out (I bought the thermostat from them when I had the new furnace installed 6 yrs. ago). Andrew goes to his van and of course comes with only 2 thermostats that he has on hand. One is not wifi and it was $350 or so and the other was $800 which was wifi programmable. He did say we could just go and get one from Best Buy or something but we would have to install it. We decided on the lower cost of the 2. As he was installing it I looked up the retail cost for the same exact one he was putting in (Honeywell T4Pro) and it was $75 at Best Buy. I mean really.........that much of a mark up in cost!!! It is like this company does not understand that we are in a pandemic and that money for so many people is really really tight!! To gouge customers like that. As I sat in my office crying about the cost I let myself get washed into, after a while I asked Andrew why such a big cost increase on the thermostat. He said he has nothing to do with the pricing of items, which I understood. Andrew was a nice guy and just doing his job. I put this gouging at the feet of the company because right now, people have to decide to either pay a heating/electric/etc. bill or pay a company a massive cost to have a thermostat put in. Andrew did take down some wires that were for a humidifier that was on the old furnace prior to installing the new one and also cleaned some dust and lint from the furnace. Will I call these guys again, only if I know that there is something wrong with the furnace that is under warranty still, other then that, I cannot afford them. They were better when they were Airtech. The C rating I gave it has more to do with how nice Andrew was then the company. For the company itself, I give it an F"

"Good experience quick visit since actual repair completed under warranty with another company."

"Magic and Miracles (aka Michelle Pontrelli) came out for a weekend of completely re-organizing my house.   Over a weekend, Michelle and I cleaned out and then organized closets, my office and my garage.  Michelle hauled off three jeep loads of items to good will or to the garbage (as appropriate).  For a few items I wasn't using anymore, Michelle sold them on Ebay for me, taking less than a quarter of the sale price for her efforts in repeatedly posting the items, finding a seller, and then packaging and mailing.  By the time the weekend was over, the garage was spotless and open (it had been half full with items I wasn't using, empty boxes, all manner of junk.  The closets were clean, organized and actually had space left if I needed it.  I still smile every time I drive into my impeccable garage.  Michelle has subsequently done a house organization weekend for my mother as well.  She was so thrilled with the results that my mother's friend then hired Michelle as well.  I have since Michelle at her daily package rate to clean, run errands, whatever I needed help with.  I would recommend Michelle to anyone!"

"Service couldn't have been better.  Mike (I think his name was) was very professional.  He arrived while my wife was home and uninstalled the old water softener, installed a new water softener ($480), and connected the water line to the freezer's ice maker ($100).
All of this took a few hours.  By the time I arrived home from work, he was finished and showed me how to work the new water softener.
He was very polite the entire time.  I would definitely use their service for plumbing again in the future.
"

Owner operated business servicing the entire metro area

"Another good Cady Handyman experience. What I thought would be an easy DIY sink trap part replacement turned out to be more involved and problematic than my expertise could handle. And, typical for our house, the original plumbing lacked shut-off valves for the water sources. Cady was able to send out Tom N. within four hours and he got a tough job done... leaks sealed and valves installed... while working in a tight under-cabinet space."

"Paul responded very quickly to our initial request for a visit and was very patient answering the many questions we had during the bidding process. We solicited three bids and Paul's was the winner from a price and value for service perspective. Paul is very easy to work with and we just liked his personality. That played a big part in the decision. The work done is gorgeous. Removing the popcorn ceilings in the lower level and replacing with knockdown was a terrific move. I haven't found a flaw in them yet! Paul made sure all work was done in the time frame we gave him even working until late one evening to make sure painting was done before carpet installers were scheduled the following day. If we were to need more work of this kind again I would definitely give Paul a call."

"I was just getting estimates for having a ductless AC system installed in my little cottage. I had a very charming man come to give me a bid. But oh my goodness, what a sales pitch. All about doing it rich this second to get this or that discount, and really putting the fear of God in me about things breaking down, and how they'll replace them no questions asked (I don't believe that for a minute). A really hard sale, and it was at least $2000 over everyone else, and generally $3000 more for a small house just needing 3 units. That's why they can offer the replacement units. But I'd rather buy an insurance package for $400 or some such thing. Not to mention, the route he suggested was quite lengthy and elaborate, and definitely not the easiest way to go about running the piping. That's the problem with someone in a suit selling something they've never actually worked on. Charming, but really savvy. I felt I knew more than he did about plumbing, which I probably do because of my work."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."