Get matched with top swamp cooler service or repairers in West Chester, OH

"Ben showed up to provide estimate for services. Ben was the only person from the companies I contacted who conducted a Manual J calculation to determine my homes needs. This is the main reason I selected this company. On the day of installation, Josh and crew arrived on time and quickly got to work. The placed all sort of floor protection mats in my house and get the tear out done very quickly. As the tear out was happening, one member of the teams was taking care of the duct work changes in our attic. All in it was full day, but so far, two days later we are super happy. This summer we will really know if the 2-stage AC was worth the money for our needs. We are satisfied customers so far would recommend and would use them again."

"The Pros: While Extreme did call me shortly after I asked for a quote, I missed their call and didn’t call them back until late that afternoon. They still managed to get a technician out to my house to quote me that same evening. The technician who provided the quotes didn’t try to sell me on anything. He just gave my HVAC unit a quick once over and after a brief discussion provided me with a quote. The price I was billed matched the price I was quoted and the pricing was competitive compared to other quotes I received. This isn’t always the case with contractors, so always – get more than one quote! I was level set that the install could be either the following Monday or Tuesday and they were able to begin the installation on Monday. The installation team arrived as promised. They were friendly, worked quietly, and took care to respect my home while they were working. My old HVAC system needed disposed of and they had to fabricate parts to fit my utility space and both were handled well. The work space was cleaned up, the installation team closed our back yard gate when they left which is of importance to me because I have pets, and they took time to explain everything they did. In addition, they gave me advice on how best to maintain my unit and what I could expect with the service plan I’d chosen for the product I purchased. Weeks after my HVAC installation was complete, I had an issue with the A/C unit (see below). Extreme was quick to get a technician on site to address the problem. They were on site within a few hours of my phone call which in the contracting world is pretty fast. In addition, there was no charge for the visit. Room For Improvement: The installation team didn’t call when they were on their way. They were within the promised window, but it would have been good to know when they were en route from their previous job. The installation took most of the work day which I chalk up to my installation team had journeymen who were still learning the ropes. It’s not a ‘con’ rather it’s just something their newer techs need to be mindful of. About 2 ½ weeks after my A/C unit was installed it stopped working. It required service due to firmware needing an update and low refrigerant due to a leak in the A/C line. Both issues should probably have been addressed by the installation team. I’m not listing this as a “Con” because I was level set that they were journeymen and I didn’t object. Working out kinks in the system comes with the territory with any piece of engineering – but they should be mindful going forward to check for firmware updates and test for leaks in the coolant line after install. The Cons: Two words – customer service. A call taker should NEVER say the words, “If you’d have let me finish…” nor should they ever talk to you as if you were a child. This shouldn’t dissuade you from using Extreme because I’ve found that soft skills are lacking just about everywhere I go and in every industry I come in contact with. Overall Impression: I highly recommend Extreme One Hour. They act with integrity; they appear to be tirelessly working to gain customer trust through professionalism, communication, hard work, and (mostly) friendly interaction; and when there was an issue, they were quick to identify the issue and resolve it. These are all key benchmarks of a solid organization and I’m confident that all my HVAC needs will be met for the foreseeable future. Date of Original Install: 6/24/2019 Date of Repair: 7/12/2019"

"He went right to the outside meter bracket and closely examined it. he had no hesitation in reaching his decision. There was no cost because there was not the normal service involved."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"It was fantastic. Top notch service and best prices in town."

"From my 1st phone call to ask about the services they provide and costs to when RJ & Walker left I've been completely satisfied. My appointment time was from 1-3 and they showed up right at 1pm. RJ & Walker both walked up to me and introduced themselves with a firm handshake.  We toured the house looking at all the vents and air returns along with the furnace. Then RJ fully explained what he would be doing and the Walker explained what he would be doing. They answered all of my questions.  About 30 minutes before completing the job, RJ asked me to come downstairs and he showed me all the dirt and stuff that came out of the vents. He showed me how he closed up the intake points he had to make in the duct work. They removed the equipment and everything was put back as it was and left clean. The entire time RJ & Walker stayed productive, friendly and professional. It was a pleasure having them in my home to complete this service."

"Extremely well. Thorough service, Professional Technician"

"Great! Great service, Great work performed and the Tech person Dalton was awesome!"

"Furnace, located in an unheated basement,  went out on a Sunday with an expected overnight low below zero.  Tech was at my house within 2 hours of call, and repair was completed within 90 minutes.  There didn't appear to be any extra charge for a Sunday emergency call, and my $25 coupon from Angie's list was honored, although I thought it might not be because of the Sunday service.
I was very pleased with the quick response and repair, and would certainly recommend this company to others.
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"Excellent; he thoroughly checked the roof (and said it was in excellent shape), caulked around the chimney flashing and nails on the ridge line. He was professional, punctual and very pleasant to deal with. He also did not try to sell me additional services or invent things that supposedly needed to be fixed. I really appreciate that kind of honesty."