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"Carpet looks great and is exactly as expected. Cathy was great in the showroom and on the phone, and Bob, who came to measure was also great. Installation was fast (one day), but the installers had a couple issues. They did some damage to one of my walls (I had just patched and painted all the walls before the carpeting went in, so I know this had to be done by them, even though they didn't mention it to me). The wall now needs to be patched and painted yet again, as they put a deep gouge into it. Also, one of them used my bathroom upstairs to make a large deposit. He evidently ran out of toilet paper, and decided to use some paper towels I had in there instead. The toilet was clogged, and again, they did not tell me - they just closed the toilet lid and went on about their day. Cathy was extremely apologetic about this when I called her, and offered to reimburse my expenses. I appreciate the sentiment, but was very put off by this experience, and the lack of respect the installers showed for me and my home. I had to spend time that I had slated for other tasks correcting and recleaning. Unfortunately, I will not use them again, or recommend them. Hopefully they will correct their current personnel issues, and no one else will have to have an experience like mine. <br />"