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"Great plumbing expert that came out the next day and got the project up and running."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I called them on a Sunday and said I didn't need an "emergency" appointment, but that I was trying to soak up a drip in the ceiling with fresh paper towels ever couple of hours and did they have an appointment soon? They said they could come over the next day. They gave me a 1PM to 3PM window on Monday, but not wanting to miss two hours of work in the middle of the day, I asked if they could call me at work (about five minutes away) when they were on their way over. They agreed, and I got the call at 2:20 the next day. I met the guy and showed him our drip. He told me we'd been trying to tighten the wrong thing, and showed me the packing nut to tighten, so we could do it ourselves next time. That was the whole repair, but after he made out the invoice and I signed it, he was nice enough to walk around the house with me and look at the outdoor plumbing I was concerned about and answer a couple of questions, free of charge. Not sure if I got the $30 Angies List discount or not. I mentioned it on the phone when I was scheduling it, but I didn't want to insist on a $30 discount on a $50 bill, so I didn't mention it again at the end. All in all, and very good experience."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"Good experience quick visit since actual repair completed under warranty with another company."

"OOps, I told the story in the first paragraph, so I will just say that I think anyone who does not hire Michelle for cleaning and for organizing is making a mistake!"

"Went great!! I loved that he could come out as soon as I needed and the earliest available appointment.  He was prompt, professional and got right to work assessing my sump pump and drainage around the house etc.  He also took the time to lay out my options for a battery backup and work to potentially re-route my drain pipe to the other side of the house and bury it to feed out to the forest vs right next to the house.  I felt way more informed that I had previously been.  He was able to complete the work quickly, efficiently, cleanly well under an hour.  Also, while he was there I asked if he could take a look at my furnace, I could not figure out how to replace the filter and he was able to show me right away.  I greatly appreciated this because I was really perplexed by this matter!!!   I found out My Service Pro does a variety of work and repair and I was happy to keep his information for future use.  I would definitely use My Service Pro again and recommend this company to my neighbors and friends.
"

"We called Cady Handyman Services and a pleasant gentleman discussed our deck project.
Cady Handyman scheduled one of his service tech to come out the follow morning.
The tech arrived promptly at the scheduled time with a friendly ready to fix our problem attitude.
We have raised nails and screws on our deck that always seem to reappear during winter months.
These raised nails and screws made snow removal just horrible.The Cady tech recommened that we remove many of the bad loose fastners and replaced with a new non-corosive styles of screws.
After a complete walk through of our project we were extremely satified.

With our project completed we are now looking forward to the winter to come.

With our total satisfaction with Cady Handyman Services we have again committed to them for our up coming basement project


The Fosland's
Bloomington, Mn."

"Paul and Dan were very professional and their attention to detail was amazing. They really took the time with us upfront in the planning phase to do multiple drawings and alterations to the original plan to make sure that we were getting exactly what we wanted. Once we decided on a final direction they got to work immediately with obtaining permits and ordering windows for our project and other than a few weather delays completed the project on time. When the work began they made great progress and took the time to bring up ideas to make the project better. Our house was built in 1906 and the craftmanship that Paul and Dan possess to make the interior trim match the existing trim was more than we could have hoped for. They did a great job matching the exterior shakes and paint work to make the addition look like it had always been here. In the end, we are absolutely thrilled with our new living space and how much nicer it is than we envisioned it turning out. Paul and Dan completed the project on time and on budget. We have already asked them to replace a few windows in the house and have recommended them to several friends/neighbors/family members for upcoming projects. We would absolutely use Five Star again for any upcoming projects."

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