
Serving Akron, OH and surrounding areas
In business since 1983
Free estimates
Credit card accepted
"I participated in Dominion's Energy Efficiency Rebate program, which NRG Masters (dba Northcoast Energy Masters) is a participating contractor. Of the three quotes received, NRG Masters and one other contractor were competitively priced. However that other contractor do not spray foam gaps in basement. NRG Master crew arrived on time on scheduled date, they properly sealed the attic entrance so the cellulose does not blow throughout the house and to keep my pets from going upstairs. Wall insulation was performed outside, where they removed the siding, blew in cellulose into the wall and ,closed the opening and reinstalled the removed siding. They spray foamed rim joists all around the basement perimeter and a big gap where the kitchen bumped out, such that one of my cats tend to climb into and where she cannot be reached. They insulated it and closed it with dry wall so my cat can no longer go in. The crew cleaned up the work areas, They vacuum the attic, and cleaned up the basement area, though they missed some of the small spray foam drippings, which were easily removed on the concrete ground, which I believed to be not an issue. A week later I opened the attic storage area, some of the cellulose blew in. I had to followed up multiple times with e-mails and phone calls to get a return call and schedule a follow up to fix the problem. Ray said the cellulose blowing in is from the gable vent, which may have been overstuffed with cellulose. A month later, the crew came back to clean up the cellulose. Months later, I followed up with another energy audit from Dominion's program. I learned the home energy efficiency for my house improved from 2800 (before the insulation work) CFM50 (blow door test) to 2100 as proposed by NRG Master. I, also, followed up with Dominion regarding the status of my rebate, and I learned that Ray did not submit the paper work required for the rebate. I followed up with multiple calls and e-mails. At the same time Dominion representatives also reached out to him. A few weeks later, I learned that Dominion did speak with Ray and he submitted the necessary paper work, and a month later, I did get my rebate check. The slow responsiveness received from NRG Master may be attributed to their busy schedule, I had to wait about one month and half before they could perform the work at my house, so it is understandable that arising issues and filing paper work can fall to the side, though not acceptable from a customer perspective."





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