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"Good work"

"I was a customer of American Home Shield warranty company from 2019 to 2022. In 2021, I began experiencing issues with my heater. A contractor affiliated with American Home Shield came out to assess the problem and determined it was electrical in nature. American Home Shield then dispatched Moen Electric to address the issue. At that time, I believed the problem had been resolved. Since I reside in Texas, where it rarely gets very cold, I seldom use my heater. I typically rely on a desk heater in the rooms I occupy and keep the central heater set to 65 degrees during the winter. In December 2023, I began receiving services from Choice Home Warranty. At the end of December 2024, I noticed that my heater was not turning on. Consequently, I contacted Choice Home Warranty to schedule an inspection. The following is the assessment provided by the technician on January 6, 2025: 01/06/2025: THE HEAT KIT HAS BEEN EXTREMELY MODIFIED FROM ITS FACTORY STATE. ALL WIRING FOR THE THIRD HEAT STRIP HAD BEEN DISCONNECTED FROM THE 25A BREAKER AND LEFT EXPOSED INSIDE THE UNIT. ON THE LOAD SIDE OF THE 60A BREAKER HEAVY GAUGE WIRE WAS PUT IN AND CONNECTED TO THE CONTACTOR. FOR THE FIRST TWO HEAT STRIPS AND THE HEAT STRIPS WIRED TO ALL COME ON WITH POWER FROM THE SINGLE 60A BREAKER. THE CONTACTOR IS FRIED ALONG WITH THE CABLES CONNECTED TO IT AND THERE IS EVIDENCE OF BURNING INSIDE THE CABINET. IMPROPER INSTALLATION. HEAT KIT NEEDS TO BE REPLACED WITH CORRECT HEAT KIT AND CONTACTOR AS WELL. I KILLED ALL POWER TO SYSTEM. Following this alarming report, I contacted American Home Shield and was advised to reach out to Moen Electric directly. When I spoke with Moen Electric, they flatly refused to fix the issue, claiming they could not verify whether anyone else had made repairs after their work. I assured them this was not the case, as no one else had worked on the unit, but they remained uncooperative and rude. I am certain that no one has tampered with the system since Moen Electric's initial repair. Given the severity of the safety hazard they created and their lack of accountability, I strongly advise others against using this company. Their disregard for customer safety and failure to take responsibility is appalling. This is not the end of this matter. I intend to pursue further actions to address this dangerous negligence."

"Very efficient. A good crew which you are happy to have in your home. Good guys who do good work."

"Mike was the Electrician that came and performed the installation. He had to remove my old lighting fixture and replaced it with the new chandelier. He also installed a swag hook so that the chain attached to the chandelier could be moved to be centered over the dining table. He followed my requests perfectly, and I was pleased with his responsiveness."

"Kyle and Johnny are excellent electricians, they replaced all the switches in my houses and they did a great job. Would highly recommend them."

"Alex was so fast and efficient. He took out my blink, and installed my ring doorbell in under 30 minutes. He then took the time to make sure all my app settings were correct. Super nice guy, I would definitely use his services again."

"Were very fast to respond and prompt in their service. Showed up exactly when they said and were very proffessional. Highly reccommend. Jon McGee the master electrician who came out was very knowledgeable and great to deal with. Again highly rocommend Trueserve to anyone who needs an electrician."

"Excellent customer service. Anthony is honest!! No job too big for Eagle Eye DFW"

"Was very knowledgeable about all the current code requirements and necessary equipment needed to install and even walked me through the start up procedure after the install was complete. Will definitely call him back for future work"

"I was very pleased with Texas home builders team. They worked very diligently, very professional and made sure that everything was put together perfectly. They were timely and conscientious, very pleased with their job and glad that I reached out to Angie for their services. Even working through the rain to complete the job. I recommend their services. Thank you Eli and the team for your hard work."