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"The original project I hired them for was to replace leaky faucets in both the kitchen and bathroom. Frank, the owner, was responsive and professional. They scheduled the work promptly and showed up on time. Unexpected issues were discovered that required a second trip and additional work. They communicated everything clearly and the additional costs were handled separately and transparently. They also cleaned up after the work was done. I would hire them again."

"BRINSON & Son came out to our house last week to fix a leak and replace some faucets. Despite arriving a little late, They did an excellent job and recommended some further work to be done this week. I gladly accepted their recommendation and booked them for 2 PM. Fast forward to 2:15 PM this week, and I haven?t heard a single thing from them about our scheduled appointment. I call and they admit they completely forgot about the job, did not apologize, but offered to at least come out between 5:30-6. I accepted. Fast forward to 6:45. I call again. Now they say they are NOT able to come out, still did not apologize, and they did not offer a reschedule or anything. I have never been more flabbergasted by a business in my life. I paid on time, and I was respectful, kind, understanding. Why should my wife and I be disrespected like that? I would give them 1 star, but the initial work they did was great, just don?t expect them to come back for the follow-up work. "

"Renovations included a Guest Bathroom using the original footprint and a more extensive renovation for the Master Bathroom. Ultimate Remodel LLC's owner, Tunch Aydo, was extremely helpful in explaining the projects' designs, suggested materials and details and answering all my questions and concerns in the planning period and throughout both renovations. His crew Alex, Alex and Noel did outstanding work on both bathrooms. They kept me up to date on each day's work and subsquent plans and cleaned up at the end of each day too. Tunch was always available for questions and made site vists throughout the projects. The Master Bathroom renovation was more extensive and Tunch's design maximized the new bathroom space and new walk-in closet. The transformation from what this was to what it is now is outstanding. He kept the projects to the timeline and the budget. I highly recommend Tunch and his company and want to thank him for these beautifully done bathrooms."

"Waited a year to post a review (never no if things turn bad later). All in all, had a very good experience during the 'pandemic' era. Farzan was a great point of contact, and they were quick to address a few small problems that I noticed afterward (one of the installed floor planks had a crack, for example) with no additional charges. They finished our basement remodel (adding a shower, painting, removing old rugs, installing new wood/stained stairs, etc) within a week of their original estimate, so definitely points for that. Prices were reasonable compared to other estimates as well-"

"I had my roof replaced by Long Home and it was a great experience. From start to finish, the customer service, communication, quality of materials, and speed of install was exceptional."

"I do not recommend this company. I called them to fix an issue with my range hood exhaust. The technician charged a diagnostic fee of $95 and then said the switch was not working, which was a small component. The total charge was $391. The technician spent hardly 10 mins and charged a lot. After exhaust repaired, the house was empty for some time, and when the tenant moved in, they found that the exhaust was not working. I called the company again, and they told me that the motor was not functioning. During the first visit, the company didn't check everything; they only fixed a small component and charged a lot of money."

"I just had Potts Brothers redo my bathroom and basement, and honestly, they killed it. The whole process was super easy, and the results are amazing. Youssef and Peter were awesome to work with. Youssef helped me figure out the design and had some great ideas that made everything look even better than I imagined. Peter oversaw the work and together with omar and the rest of the team, and they made sure everything was done right and on time. The bathroom is now my favorite part of the house—it’s modern, functional, and just looks so good. The basement went from being a storage dump to a space I actually want to hang out in. The quality of the work is really solid, and you can tell they care about the little details. What I really appreciated was how communicative they were. Youssef and Peter kept me in the loop the whole time, answered all my random questions, and made sure I was happy with how things were going. If you’re thinking about a remodel, I’d definitely recommend Potts Brothers. Youssef and Peter are a great team, and they made the whole thing stress-free. 10/10!"

"They were on schedule and high quality work. Would recommend."

"We write this review as a sigh of relief now that our renovation project with River View is finally complete. The quality of the final work is excellent, and the construction crew, architect, and county inspector were all great to work with. The original crew we worked with, led by Edwin, were so hardworking, friendly, thorough, and fast. That's what really pushed us from 2 to 3 stars. However, the process getting here was frustrating and unnecessarily chaotic. Timeline & Communication Issues: Initial promise: We were clear that the renovation had to allow us to live in our home during construction and be completed before Christmas. Early communication: Our original project manager, Cris, was personable, and early communication seemed fine, if a bit informal and sometimes inappropriately personal. Major miscommunication: Near the holidays, we discovered that the plans submitted included cutting into the roof — something we explicitly said we didn’t want. This contradicted verbal assurances and caused major last-minute changes. Project Management Failures: Poor planning and oversight: Cris and the architect’s plan didn’t align with the construction work. We had to get involved directly with the county to fix errors. Paperwork errors: Incorrect submissions to the county added delays and confusion, which we had to monitor ourselves. Last-minute scramble: We were cleaning up dust on Christmas Eve due to these planning failures. Personnel Turnover & Lack of Handoff: Cris leaves the company: No proper handover to James, the new PM, who was unfamiliar with our project. Crew replaced: The original crew, who were great, were gone; new crew had no context or direction. James leaves: Another handoff with no context — the third PM had no idea about our project or its outstanding items. Escalation mishandled: When we raised our concerns with Kyle, the CEO, the response felt dismissive, with no accountability for the previous missteps. In summary, it's a beautiful end result... but we’re glad it’s over. The process left us frustrated, confused, and frankly, exhausted."