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"I have two furnaces and neither one was working. I found this company's name on your site and when I called, they responded immediately.A call was made by the owner to find parts for one furnace and I was given an estimate on buying a new second furnance. As soon as the parts came in, I was called and an appointment was made. The repairs were made quickly and the area was left neat and clean. I would recommend this company and will probably use them to install the new furnace.
"

"On estimate
Rich was prompt, friendly and professional. He was straight with me and honest. 

Another HVAC company told me I had to install pumps to each unit (I have 3) to help the flow of water (a total of $600). Rich explained to me that all that was needed were some "T" pvc for venting ($0.39 each) that he had on hand. Since it was a quick task, he put them in for free.

He gave me a price that was $1,200 LESS than another estimate.

On the work
He called the day before letting me know the weather looked bad on the day of the install - depending on the weather, he might have to do it the following day. I really appreciated that notice given I have tenants. It was very professional.

When the weather was better, he showed up- as promised - and he kept in communication with me.

A few hours after he left it wasn't cooling the apt. We chatted by text even though it was late. He came out the next day without complaint and fixed the problem. All the while keeping me informed.

Overall
Although the install was a bit bumpy, he never complained, was considerate, easy to work with and treated me very well.

He has earned a customer for life.
"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"They installed a furnace and central air unit for me. They were very efficient and very clean; they are also friendly, and for the quality and money I couldn't have asked for better."

"Mr. Norman was very helpful in getting our furnace running. He was there and had it up and going immediately. I will be happy to refer him. I plan on using him again if and when I need repairs in the future."

Abbott Heating and Air, is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers interests and make their concerns the basis of our business. Please give us a call today!

"Takes a while to get ahold of them to get in system. I found them to be fair in determining whether to make a repair or replace. Very fair and reasonable, They are clear on what is and isn’t covered."

"We had Wadsworth install a new A/C and heat pump. They were very thorough with the pre job inspection, more so that any other contractor. The price was well higher than all others but I don't mind paying a higher price for high quality work and initially that was what we received. The problems started when we tried scheduling our bi-annual service/maintenance that is mandatory to retain our warranty. The first occasion we called 3 times and were told someone would get back to us, no one ever did so I called Mike Sr. at home and that got the intended action started. The next time they made the appointment on our first attempt but then the did not show up when they were scheduled twice in a row. They didn't even call to cancel, we had to call them to be told they weren't going to make it. As i said before I don't mind paying more for quality, and I think $13,500 qualifies, but the after the sale service of Wadsworth is so sub standard I would not use them again nor would I recommend them to anyone."

At Comfort Zone Systems, we take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large, or small, the job.