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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I highly recommend Shane Diffin from Mid Michigan Duct Cleaning. He immediately responded to my request and did the work the next day. He sent a video while he was on the job as I was unable to be home. Easy and reasonable payment available through Venmo."

"My house is an early 1900's home. Since moving in some years back we never have had the air ducts cleaned. We contacted Michigan Home Comfort in Lansing Mi and the process from start to finish was very easy. They sent in a three man crew to do the job, it was very extensive work. They were well dressed, nice and professional throughout. They spent about three hours here at my home and they showed me before and after pictures. The air quality in our home is much better now and less dusty to say the least. I would recommend them for sure to anyone."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

I pride myself on my professionalism, as well as my ability to complete every job to the homeowner's total satisfaction. I have a minimum of 18 years experience in this field which has allowed me to master my trade and offer the best services in the Alma and surrounding areas. I never leave a job unfinished, or a homeowner not 100% satisfied with my level of service - Call today!\n

"The people they sent out came out, they came out , I think about 4 or 5 different times. I talked with the technicians and said, "this is ridiculous, the furnace is old" and he said, "we agree, but they only want to do the patching". They would patch it and it would break, they would patch it, and it would break. Finally, I said, "I want a new furnace. What do we have to do to do a new furnace. You've been out here, this is like the 6th time," and he said, "I'll have my manager write something up", and so they did and they replaced the furnace. They tried. They were more interested in patching things than replacing things. They were willing to send out 4 or 5 different parts. The things that I see that would help the most is if it were easier to get a hold of them on the phone or if their website worked. Just being able to contact someone in person. Sometimes, you can't explain everything online. We were able to get a hold of them, we were able to talk to them. It just takes some time, they had to jump through the hoops with their company, we understood that, but they came through and got us a new furnace. A nice new furnace too."

"The overall work was great. There were issues along the way that makes it difficult to give higher than a 3/5. I would break it down like this: Reliability: 1 out of 5. They never showed up when they said they would. We were often told they would be there at 9am, but then we were lucky if they were there by 2pm. They would say they were on their way at 10, but then now show up until 4pm. There were many days during the project where they didn't show up at all. We tried to be understanding of extenuating circumstances, such as truck issues and high heat indexes. We were also understanding of the distance the crew has to travel to get to us, though that is something they should have considered before accepting the job. Communication: 1 out of 5. In most cases, we had to initiate the contact to get any information on when or if anyone was going to show up. There was a complete lack of communication. We were very frustrated and annoyed throughout the majority of the project. We also had to request, multiple times, for an itemized invoice so we knew what we were paying for. We never did get one. Quality of work: 5 out of 5. Both decks are beautiful and well constructed. If I was reviewing on the work alone, the score would be much higher. The crew he brought with him were hardworking and cared about the quality of work they were doing, which was amazing. The entire project, as a whole, was stressful. The end product is beautiful and exactly what we wanted. To say we have mixed feelings about this company would definitely be accurate. It's hard to rave about the work that was done when the level of professionalism was so low."

"We were told that the reason we didn't hear from Sears for two weeks after the purchase was the illness of the job scheduler. Once we got past that, however, we were very pleased with the installers and the HVAC equipment."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Your home is the most important asset you have, so when you�re ready to choose your heating and cooling company, get yourself the best contractor in the business!\n We are a heating and cooling Plymouth, MI based company. We�ve been in business for over 30 years, specializing in residential and commercial systems, offering installation of everything from a tankless water heater to Trane air conditioners. All of our experienced staff are qualified and have been with us for many years. We hold ongoing training and safety seminars to ensure the procedures we use are up-to-date in quality control and superb performance.\n\n