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"Did an awesome job installing my new heater/ac unit"

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

Coolray has been proudly servicing the Southeast since 1966. Coolray Technicians, Installers, and Electricians are fully trained and Trust Certified to provide you complete home comfort.

"Owner is super knowledgeable. Employees are very polite and dedicated and did a great job installing a new hvac system. They ran into some difficult problems, but handled them without any trouble. I would hire them again and again."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"Takes a while to get ahold of them to get in system. I found them to be fair in determining whether to make a repair or replace. Very fair and reasonable, They are clear on what is and isn’t covered."

"Can't say enough good things about McCoy and Calvary Climate. Veteran owned and local family man, he's a great guy, very considerate and respectful. I called 3 places for service when our air went out on Saturday before Memorial Day, and each place wanted $225-$300 for an "emergency" holiday call, just to show up, not including parts, labor or fixing the problem. McCoy showed up within 20 minutes of calling him and had our air fixed 10 minutes later. Total cost from Calvary Climate was less than just the service fee for showing up the other companies wanted. I'm getting him back out next week to clean and inspect the rest of my system before summer hits. Only a $69 fee you can't beat! If you are having issues, do your family a favor and call, you can thank me later. Even if you aren't having issues now, the $69 fee is well worth the money to have him clean the coils, check all the capacitors, other system parts and the drainage. He won't lie or try to sell you anything you don't need, but he may find something that might become an issue and leave you without AC. Better to stay ahead of possible issues and replace things on your time frame rather than wake up hot and have no choice."

We do plumbing, electrical and hvac and anything else listed that you may need, call us today at 2058076319 and tell them cross sent you for 10% off on any job!

At Precision Services we pride our company on reliability, great communication, integrity, and quality work. We are experts in our trade and will do our best to keep you as educated as we can on your particular task or project. We look forward to earning your business!

McNeal Heating & Air Conditioning has been dedicated to this craft for over 12 years. We pride the company on reliability, excellent communication, integrity, and quality work. We strongly believe in giving our absolute best in all our projects no matter how big or small. We look forward to earning your business!