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"I would like to preface my statement by saying this company was recommended to me by my family member who has used this company regularly and has not yet had their AC unit replaced - their unit is 21 years old. I was having problems with my upstairs AC unit not cooling properly and called out to American Family for the first time with a service call thinking that the unit may only need repair (maybe needing freon or a leak as the blower motor seemed to still be working, just no cool air). It turned out to be the compressor. I elected not to replace the units compressor due to the age of the unit itself. The company rep suggested that we also replace the heating unit upstairs due to its age and noting the complications we were having at the end of the winter season (he did check it as well). He stated it would be cheaper to do both than one at a time, but also stated it was completely my choice. Knowing about this company from other relatives they do try to repair and/or resolve your HVAC issues first. However, my AC was beyond a reasonable repair. I asked for a bid without the heating unit and with the AC and heating. The quotes were individually fair and I elected to do the later (with heat and AC). They scheduled immediately with owner Tim. They were able to install the next day, but I elected 2 days later. I only paid for the service call at this point and they accepted my coupon. The service guys arrived timely. It was an extremely hot day (roughly 99 degrees), but the workers stayed all day installing both units until everything was satisfactory. They were pleasant and explained everything in detail. They cleaned up after themselves, taking the old units. There was very little residual left behind and considering they worked so long and it was so hot they were respectful and completed the job as stated. A part was missing during install, but it was immediately resolved as it was brought by someone else from the company, in turn, leaving them to continue working rather than leaving and coming back. I was very pleased overall and will use them again."

"Alfonzo arrived on time and was extremely polite and professional. Him and I looked at the work I wanted completed together. He gave me two options. A more in detailed option and a less detailed option. Both prices were within the quoted amount. We went with the more detailed approach because of where we wanted our garage heater placed. Alfonzo was here for three hours. He had a lot of cuts to do to make this work. The outcome is awesome. Looks great in the garage and in my basement. He even took off his shoes every time he came in my home and carried them to the basement to finish his work. I would highly recommend!!!"

"Everything went a smooth as possible! No problems were found on either my A/C unit or hot water heater."

"My old hot water heater died, and a friend installed a new small 40 gal tank. But I never had hot water after that. I also had a leaking lead pipe. Patrick came and had to be a sleuth to try to determine the cause of the missing hot water. The tank was too small and not functioning, but the real problem was a crossed pipe somewhere in my 1890 house. He found the pipe location in the basement and put in a shut off valve, which gave most of the house hot water. He also put in a high quality 50 gallon tank, and repaired the leaking lead main. To completely fix the hot water, it will mean opening walls, so we left a small 1/2 bath sink and attic sink to be fixed at a later time (or not....).. This was all around Easter, but he put in long days to get it all done."

"Very professional, friendly, clean and fast. He even fixed some bad plumbing the original installer had put in, without charging or complaining. Price was what he quoted plus a few hoses and valves that had to be replaced. Would definitely hire again."

"Repairs were complete and all is working as it should."

"Went very well. TDH services my two furnaces and one humidifier every autumn to assure trouble-tree operations. Their technicians have always been thorough, knowledgeable, efficient, friendly and professional; an this year's visit, by technician Gelacio, was no exception. Together with TDH's fair price, this keeps me a satisfied customer."

"Will preface by saying my knowledge of water heaters is pretty minimal.  Woke up one evening with the water alarm on the water heater going off - did some basic trouble shooting, turned the water off, and called John, who was able to give me some easy tips on the phone to keep the leaking to a minimum. 
Came out the next day, at the later end of a 2 hour window he gave me (but well within the window), was able to diagnose the problem quickly and fix it.  Gave some good advice, and a bit of basic education on water heaters. 
Price was a bit much for in the end about 15 mins of work, but in a pinch, he came through. 

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"Two technicians showed up. Very curious. Found the cable connecting the water heater to the wall outlet loose."

"Stove burner repair was so easy they did not charge me; the washing machine needed a door lock replaced which was completed in 10 or 15 mins. The servicemen called and came earlier than first scheduled; both wore appropriate masks."