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"Our experience with Logan Services was very disappointing. I told Andy (the Logan salesperson) in person and in writing that we would like to keep our analog thermostat, instead of getting a new, smart thermostat (we already have a smart thermostat for an existing system, and we prefer the analog functionality). He said of course. On installation day, the installer informed me that the new system required a smart thermostat. So we had to accept a new, smart thermostat. The detailed quote Andy provided for the replacement of our A/C and heating units included a manufacturer rebate and tax credit that would be refunded to us after the installation. The system we selected would be eligible for a $1400 rebate and a $1200 tax credit on our 2024 return. Three days after our installation, the Logan office called to follow up on the new system. I asked at that time how I could claim the manufacturer's rebate, because there wasn't a form or application in any of the paperwork I received. I was told that Logan would apply for the rebate and I should receive it in 6-8 weeks. It is now more than 8 weeks later, and I have not received anything from Trane. Now Logan claims that the rebate must have already been applied to the cost of our system. This is not true. The price Logan quoted remained the same from the original quote to the final invoice, and it did not include a deduction for a rebate. I do not recommend doing business with Logan."

"Gave me a reasonable quote, showed up when promised and did a fantastic job installing my split unit to heat/cool my garage."

"Amazing work by the team. Non biased analysis and suggestions on the furnace. Work done as per the commitment. Post sale service has been great so far. "

"Came next day, provided quote and had everything on truck already and was done in 2 hours."

"Preston did a great job staining our swingset! He was very professional and paid attention to detail. We will definitely hire him again for future jobs. "

"They do a great work and really precise."

"1. Terry Ritchie installed a $13,200 roof on a property that my wife and I were closing on in early May 2020. He was recommended to the sellers by their realtor, who will no longer be referring business his way. During a bathroom remodel in Oct 2020, less than 6 months following this roofing installation, our contractors found a series of leaks in the attic from just atrocious worksmanship errors. See pictures below. Terry and his unqualified team came out 2 days after being contacted about the leak and slapped on what can only be considered a bandaid to cover up a systemic issue of lack of attention to detail or professional roofing skill and knowledge of building code. 2. We had an actually competent roofing company come out who then provided an inspection of the roof and they found a laundry list of items not done to code that resulted in the failure of the roof within 6 months and would continue to cause failure issues with the roof. These items included a complete lack of installation of: pipe boot flashings, step flashings, base flashings, drip edge, gutter apron, or ice guard. The man glued shingles on my house like a kindergartener glues macaroni art and called it a roof. 3. When contacted about these issues and asked to refund $1,675, a fraction of the price paid to him for the project, in order for the other company to fix all of their unprofessional work, Terry's response was "well I don't do those things" and then a complete lack of response to help work with us. His warranty means nothing. This guy does not value his business, he does not stand by his work, and you should not let this man or his people anywhere near your house. Your money, time, and trust is better spent literally anywhere else. What Terry Ritchie fails to grasp is that quality of work and professional respect for his customer's satisfaction is the entirety of his future business. Don't let this man do any work for you. He simply does not know what he is doing and does not give a ****."