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"great service."

"Hired these guys to replace a hot water heater. While unpacking it in the driveway, a careless installer threw the packaging material and it landed on our car, denting the hood. They immediately acknowledged what they had done, called their office, spoke to someone named Dave, who reportedly advised us they would take care of the damage and would be in touch soon to make arrangements for repairs. That was the last time we heard from these clowns. "Dave", whoever he is, never called back, and failed to return numerous phone calls. In other words, he ghosted us. Bottom line on these morons - hell will freeze over long before I'll ever use them again. "

"I hired Doty to repair a vent pipe. The work was completed. I have asked several times for a detailed invoice of the work performed and equipment that was rented to complete the work and have yet to receive that invoice or even a call to discuss the issue. I believe that they overcharged me for a piece of equipment that they not even use to complete the work. They also damaged my yard while attempting to use this equipment and never once have I been contacted by a manger as I requested. Their customer service is terrible and I would not recommend them to anyone!"

"I hired this company to install a new furnace at my house two years ago. The furnace keeps breaking down. I am thinking I may need to have another company replace it. They are good about coming out and fixing it but it is literally all the time. "

Service Professor is an electrical, plumbing, heating and cooling service & repair company all in one! We have been locally owned and operated since 1978 offering same-day, quality service to over 75,000 customers throughout West Michigan! Service Professor strives to deliver exceptional customer service to keep our customers' homes running safely and efficiently all year long. Our professional, friendly technicians undergo thorough background checks and drug testing to ensure the safety of your home and family. We provide upfront pricing, so you always know exactly what you'll pay before any work begins. We are licensed and insured!