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"Jonus (Tech) was very thorough in making sure that my condensation line was not clogged and that the pump and switch were not working properly before replacing. He took the time to answer all my questions and even crawled through my cramped attic in blazing heat to make sure my condensation line was not clogged. I was very impressed with his great attitude and work ethic."

"They replaced a capacitor for $175 and put in 3 lbs of R22 at $75/lb with a sealant that cost $275. Then they cleaned the outside hot coil for $ 100. The total bill including the $39 Angie's list coupon deal I purchased from came to $814. Work was done 6/27/2018 and AC is working well."

"My furnace went out in winter. Their first available appointment was in five days, so I wouldn’t have heat for four nights. They rescheduled another customer (non emergency) so that they could do my install the next day."

"Great pricing, professional, and installed two units in 7 hours."

"Top notch company - installed our new AC/Heating units two years ago. I was a bit pricey, but has performed flawlessly. Subsequent service calls have been reasonable and professional. Highly recommend."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"I had maintenance of my heating systems by Keion at Cool Air Mechanical and I couldn’t be happier. Service was exceptional. Keion addressed all my concerns and answered all my questions without appearing rushed. I originally had Cool Air install a new Lennox heating and air unit 6 months and I continue to be impressed how great a company it is with great service people"

"Ace & A has always been fairly priced with excellent equipment and service. I maintain a yearly service agreement with them so that my Heating & Air equipment is checked out in the spring and fall to make sure everything is working properly. If there is a problem we can address it sooner than later and with a game plan so we don't have any emergencies. From purchase of replacement equipment to maintenance I have always been provided the highest customer service at reasonable prices."

"Customer service was excellent. They responded quickly and was on time. Project: install air condition and heating unit."

"We had to use this company because of their contract with America Home Shield.  After 5 visits to my home - one of which he dripped the dirty toilet water all over my floor - they refused to write down that the issue with our toilets was the actual toilet and that it needed to be replaced.  Subsequently, we hired an out-of-pocket plumber who fixed everything by removing the original toilets and replacing them with new ones.  
Additionally, the plumber came to our garage entry door instead of the front door and smelled of cigarette smoke every time he entered my property.
On the initial visit we also had him look at our hot water heater which he said needed immediate replacing.  We had another plumber come out for a second opinion (before spending $1800!) and the next plumber said that there were no issues at all that needed addressing and a new one was not needed.
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