Get matched with top heat pump installers and replacers in Charlotte, NC

"Horne replaced my 2-ton HVAC unit. I was impressed by the extra detail and quality in the estimate, such as putting pressure-treated timbers under the composite pad on the outside, as well as adding a surge protector and noticing that I needed to change my outside flue to comply with newer building codes. Sales did not do a good job communicating the added purchase of retrofitting my existing outdoor unit with timbers and leveling the unit. The installation crew had no knowledge of this or the addition of antivibration pads, which are in agreement. However, they made it right and completed the work successfully. The installers, Colin and Mason, are the shining stars! They worked diligently, without complaint, in the cold rain and muddy landscape, adding the additional work that they were not expecting. They were thorough and completed the job to our satisfaction."

"I hired GSM Services to replace my A/C unit and furnace with a newer, upgraded system. A few weeks ago Kelly came to my house to give me an estimate for a new heating and air system. He was on time and very professional. He surveyed my existing system, took measurements of my house, and did some calculations to determine exactly what type and capacity system that I would need. He showed and explained to me several options as well as their prices. He wasn’t pushy as he left in order to give me time to review the different options before making my decision. I called the office the next day with my decision and to set up a date and time for installation. Today (May 22) Kyle and Craig showed up on time and were extremely professional as well. They worked from 8:30 to 5:30 completing the replacement of my entire heating/air system. The field team leader also showed up just to ensure that everything was going smoothly. They were very helpful in answering any questions that I had throughput the day and they took the time to explain to me about the new system after installation was complete (I.e. how to operate the new programmable thermostat). Overall, it was a great experience and I will definitely use them again."

"Greg was excellent, where other companies told us we needed to replace our units, he told us that we had 8 to 10 years of life left in our heating unit. He said it was in excellent condition and should not have to worry about it. Our A/C was nearing the end of it life, explained in detail how the A/C worked, the type of unit he recommended. It was so refreshing to hear a repair say that our heating system did not need to replace, so instead of selling us something he saved us lots of money. We plan to us Acosta Heating & A/C in the future, as I found out that their repair people do not work on commission where most our companies do."

"Customer service is the worst ever. Technicians are great had new Heat Pump installed 3 weeks later AC went out. Two days later finally got tech out found problems with leak in new coil in inside unit. Could not fix because was a factory weld Supposed to replace coil have not heard anything weeks later. Call CS told manager would call me. Still waiting"

"Very prompt, professional service that was extremely thorough in examination and servicing of my heating unit. Would definitely recommend"

"We started beginning of August with the Central AC going out ( but only in downstairs of home). Technician came out and diagnosed issue, we needed major component MOTOR. It had to be ordered. He offered us a window exhaust/ portable AC for some very small relief from August heat to use our kitchen area. The motor was supposed to take a month to come in. Several months passed and another technician called to come put the motor in but it now was noticed we also needed the fan that attaches to the motor, another ordered part. Very Long Story short, in DECEMBER, the actual repair was done but guess what, it would not heat like it should it made wobbly noises and I knew it wasn’t right, the heat never came up to temperature as it was not blowing with any pressure. So I called them again. They finally were giving us there best technician Robert, what a life saver! When he finally diagnosed the computer part of system as being issue as well. This was after we replace all the ductwork in our crawl space. We spent a TON of money on this repair but a replacement would have been more and we are so grateful for Robert being hardworking, respectful, knowledgeable, patient, to stick with this repair that until he showed up at our door was an absolute nightmare. Robert you deserve a HUGE raise."

"I would absolutely recommend Cool Comfort Heating & Air Company.  I have dual systems installed by them in my home.  They replaced one of them in the spring last year.  They are the only ones I use.  I would continue to use them in the future."

Veteran owned with 15 years of experience, we take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer need. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

"The service was superior from the initial contact where I requested a quote to the installation. I spoke with Samantha to arrange for someone to come out to provide me with a quote and she promptly scheduled an appointment around my schedule. Mike came out and provided me with several options for a heat pump and promptly sent me an email with the heat pump options and prices. I had contacted 4 other HVAC companies in my area that also provided me with estimates. Accu-Rite Services was the only company that followed up to see if I had any questions and to see if I was still in the process of replacing my heat pump. I called Accu-Rite Services a couple times with questions and Samantha was quick to provide an answer and was very knowledgeable. I scheduled a date for my installation and Accu-Rite Services showed up on time for the scheduled appointment. The installation was really quick, old heat pump was removed, new heat pump installed, everything completely cleaned up and new thermostat was installed. Mike gave a thorough explanation of how the heat pump and thermostat worked. Accu-Rite Services took care of registering my heat pump, scheduled county inspection and also checked for any rebates that were available for me. I absolutely love my new heat pump. I highly recommend Accu-Rite Services for all your HVAC needs. Thank you Accu-Rite Services for your superior customer service, honesty, knowledge and for making this a smooth process for me."

"Jason has done multiple projects for me. Some were planned, some were emergencies . In all cases, Jason was here promptly and did a phenomenal job. He is friendly, fairly priced and works quickly and efficiently. I will definitely use him anytime I need any HVAC or electrical done."