Get matched with top heat pump repair or service pros in Gresham, OR

"Retired carpenter here. Purchased new heat pump and furnace in 2020 from Sunset heating and cooling. It stopped working after 5 years. We have had 2 different techs out to look at it. They can't fix it. But they did offer a $2000 to $4000 fix for us. On a fixed income. This is robbery. "

"ACS installed a new Bryant heat pump + furnace. The equipment is high quality and the team was knowledgeable, flexible, and willing to answer all my questions. They accommodated a change in scope on the day of install from just installing a heat pump to installing a furnace + heat pump combo. This set the team back a few hours for the last minute parts request, but they powered through a very long day and stayed until the job was finished. All customer service goes directly through the owner operator. Originally this seemed like a plus, but I think they would benefit from support staff. I needed to edit and downgrade this review after a few negative experiences. Some changes are related to issues noticed after the install. The unit was not secured to the pad outdoors and also was not attached to the house. Holes cut into the corner of the garage slab in order to pass through the lines were not patched, leaving a break in the envelope. Mark promised to follow up on both of these, but he did not send anyone out to take care of this. Mark also directly promised that our install would qualify for Energy Trust of Oregon incentives for $3000, when in fact it is clear after speaking directly with Energy Trust representatives that our install did not qualify for any amount of rebate. This promise was echoed throughout the quote and the install process. I believe that the lack of a support staff is causing some shortcutting or disorganization when it comes to managing some of these details - I would prefer to assume that ACS did not know the details of the incentive rather than that they purposefully deceived me, but I dont feel comfortable recommending them given these circumstances."

"“I would never do business again with Comfort Solutions and Heating. On Oct. 31, one of their servicemen came out to clean our furnace. Three hours later, it quit working. A technician came out again November 1 and installed a new circuit board for $1.065.33 but our furnace still didn't work. In his invoice, he noted that we wanted a new gas furnace since ours was 17 years old, but still came out again November 5 and installed a gas valve which cost $550. Finally Comfort Solutions realized we were looking for a bid proposal. Their final offer was $7,159.19 which didn't include an air filter. I told them we wanted to seek other bid proposals. Comfort Solutions did offer to give us a credit of $1,083 for the circuit board and gas valve. A very reputable firm in business for 92 years, Robber & Sons gave us a proposal for $4,860 including an air filter and a new thermostat. I contacted Brian Adams, the owner of Comfort Solutions asking him to either match their price or give us the credit for the circuit board and gas valve, sending him an email and mailing a letter to him. Five days later and he has yet to contact us. I can't tell you how disappointed I am at Mr. Adams. My wife and I are senior citizens on limited income.. I'm pleased we found another furnace company that isn't overcharging us.”"

"Fantastic customer service from the owner on an HVAC breakdown on a 108-degree Saturday. I was able to get an appointment for a Monday morning service call (other companies I called were already booked through Tuesday because of the heat). Austin and Cole (new guy in training) were great--courteous, identified the problem immediately, replaced a blown capacitor, and were done in under an hour. What a relief! I would recommend them to anyone."

"Trustworthy honest I am happy to say Service Now is the best Furnace/Air conditioning service co that I have used in my Beaverton home for 30 years. I appreciate the employees Hudson and Seth who were polite, efficient and thorough."

"Dave Whispell (Project Mgr) and Ivan (installer) did a great job for me. They installed a full house Heat Pump system, along with all ducting to my new addition building, new gas lines and a new premium whole house tankless water heater along with all the electrical and venting. Their knowledge and expertise and financing flexibility was 1st class! Their follow up customer care was Gold Standard. I was so pleased with their 1st & 2nd job, I gave them a 3rd job for a 12K Mini Split heat pump on my ADU. They use top brands products backed by 10 & 12 year warranties and very honest service. They were amazing to work with after so many headaches with other contractors on other jobs. All jobs passed on 1st inspections. Highly recommended!"

"We did a full replacement of our natural gas furnace and AC unit that were 22 years old. The AC gave out after last summer's brutal heat, so it gave us a change to also upgrade the furnace to something more efficient and quieter. Dave was professional, highly competent, and very competitive on price. He also was easy to work with and to schedule with."

"made an appointment because the price quoted to me to diagnose my issue was $89 plus tax, if any repairs are made that would be additional. technician spent 15 min in attic to determine nothing was wrong and then spent remaining time speculating what it could be. After all was said and nothing done my bill came to $307. Technician indicated that it was an extended diagnostic visit. I was shocked and appalled! No tools were used, no repairs were done just the technician speculating on my dime. Contacted the main office and Eva said she would refund me $89 by check. It's gouging and dishonest. If I had known i was being charged by the hour, I guarantee he would have been out of my house 20 mins after he arrived. Im considering contacting the BBB and the attorney general if this is not resolved satisfactorily. I have no problem paying the diagnostics charge of $89 plus tax but not the extended portion."

"They were quick to respond and come out during a heat wave. They contacted us when they were on their way. The air conditioning is now up and running."

"John was a good communicator and organized the work well."