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"We had them replace a pair of 20 year old hot water tanks with a tankless system. They didn't nickle and dime us on every piece of pipe and installed a quality system. The technician left the work area super clean and neat. A great experience and I will hire them again."

"Logan Services did a great job from beginning to end. Our propane furnace started failing after 25 years. I had the company out that installed it and they were able to get it to limp along, so I was not in an emergency situation and could shop around. I called five companies and had two more respond from a internet request. Of the five, two never returned a call. One came out and never did get me quote. Of the four bids I got, Logan Services was in the middle. I spent time with each person that came out and talked about what would be best. One spent 5 minutes, another about 10 minutes and the third about 30 minutes. Tyler H from Logan was very diligent, taking pictures and doing measurements and answering my questions. He took his time and ended up spending 90 minutes with us making sure he answered our questions and giving us pricing options before he left. I called him several times after I had gotten the other bids in and he was always patient answering my questions as we decided between a conventional AC unit or a heat pump. We decided to go with a dual fuel system with propane and a heat pump. The installers Ben, Chris and Ryan reviewed everything before starting and showed me how to work the new thermostat when they were finished. They arrived at 10am and didn’t get finished till 8:30 in the evening. It was a long day for them, but took time to answer my questions as we reviewed the thermostat programming. Having owned my own business for 25 years, I know the type of service and standards that I want and the people at Logan Services really delivered."

"Tyler did a perfect job I have not had one issue with the installation. I will hire and recommend Tyler for all HVAC needs."

"Clarkâ s Home Services installed a completely new HVAC for us. They were extremely knowledgeable, efficient, and provided excellent customer service. We would highly recommend them to anyone!!!"

Arlinghaus Plumbing, Heating, Air Conditioning & Electrical is a family-owned business & your trusted expert for AC repair, AC installation, AC tune-ups, heating, plumbing, and electrical services across NKY, Cincinnati & SE Indiana – including Amelia, New Richmond, Batavia, Owensville, Milford, Blue Ash, Indian Hill, Mason, Lebanon, Hamilton, Middletown, Springboro & Oxford. Our team delivers fast, reliable service to keep your home comfortable all year. We also handle drain cleaning, sewer services, water heaters, & 24/7 emergency plumbing. Licensed, insured technicians with over 6,000 5-star reviews. Same-day service, upfront pricing, & a 100% satisfaction guarantee. Call today for expert HVAC and plumbing service!

"This company has experience in other home repairs such as electric and are certified. Very friendly and explained every aspect of how the new water heater was different than my 20 year old one. Dave was very prompt and I intend to hire him for additional projects as we get to them."

"Service technician was very professional. He took time to show me what had to be fixed and explained how it would improve furnace performance. He took the time to make certain I was satisfied with the outcome. He tested the systems to check they were in good working order. Finally we have excellent customer service."

"I initially asked one of the larger companies in town to check out the problem I had with the AC starting and stopping. They told me I had a refrigerant leak and it would cost upwards of $3000 to repair it and recharge the system. They suggested I replace the entire furnace and AC system as it is about 15 years old. Called Westchester Heating and Air conditioning for a second opinion. They found a bad capacitor on the outside unit for the AC. They had the part with them, made the repair in just a few minutes. Checked the refrigerant level which was fine. They saved me literally thousands of dollars. Outstanding service!"

"He had to replaced the toilet and I actually hate the toilet but the service was great. I would use them again in the future but I would buy my own toilet. Service is great, they were punctual, everything, it's just wish they consult me a little bit more on the toilet that they had and what options I have."

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Hi Tech gave an estimate over the phone and explained what would be included as part of cleaning furnace duct work.  Included in the price was to also clean the dryer vent while they were here.  They cut a hole in the bottom of the furnace, hooked up a large machine and began the duct cleaning.  They went around to each vent and cleaned them.  They also deodorized the vents. They put a cover over the hole in the furnace once they completed the work.

 It took quite awhile and so I spent the time working on the computer while they were here.  It went well and it was obvious that a cleaning was needed due to the amount of dirt extracted.  I noticed an improvement in the smell of the air and generally less dust but there wasn't as much change in the amount of dust in the house as I had hoped there would be. 

All in all I was content with the job even though the cost seemed rather high.  A former employee of theirs referred me to them and so I felt I could trust them. 

However, 3 months later when my dryer needed service, the technician told me that my dryer vent was clogged and not enough air was getting sucked out the dryer vent because it had not been cleaned in a long time.  He explained that the vent goes up into the attic and then to the outside.   I called Hi Tech because I didn't remember seeing the Hi Tech technicians go into the attic to clean the dryer vent when they were here as promised but at the time, I didn't think to ask them about it until after they had already left.  Hi Tech said that dryer vent cleaning was not written on my invoice and, therefore, they have no record of promising to clean the vent and so they did not clean it.  They refused to come back and clean the vent unless I paid an additional $140 which was about $20 more than their competitors charge.  I didn't think that was fair so I went with the competitor on the dryer vent cleaning. 

Maybe I should have stood by and watched more closely everything their technicians did.  Maybe I should have double checked the receipt they gave me.  Maybe I should have remembered to ask about the dryer vent cleaning before they left.  Lesson learned but the fact is, we had a verbal agreement over the phone of what would be included and it wasn't done.  I think they should have honored that verbal agreement or at least given me a discount on coming back out to clean the dryer vent.  Since they didn't, I probably won't use them in the future. 

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