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"Went great, he was very pleasant and professional got the replacement complete in a timely matter I would definitely have him come back"

"Very professional will call them again should i need another plumbing job"

"I took off work. The technician arrived said they were not qualified to work on Combi-tankless boilers; though I had explained over the phone when making the appointment; the Combi boiler I had, and the code e352, that I couldn't maintain heat. The boiler shutting down, and I worked nights; so please don't arrive before noon. Upset, I bleed the system myself and refilled going by the Navien manuals I had. The code e352 was gone. The psi was lower, the boiler didn't shut off. But psi was still a little high above 30. Hurley and David could only reschedule for the next day 12Pm to 4PM. Getting up (sleeping in because I work nights) I had 3 phone calls from 9:30am on, Hurley and David saying they were unable to reach me. That additional frustration got ironed out. A technician was sent. His name is Macauley. He immediately knew I needed an expansion tank and replaced same. The price was high, but his professionalism and communication skills made all the difference. And the psi normal"

"After purchasing a home from a family with pets, i knew the ducts should be cleaned. One company blew me off after seeing how dirty the vents were after quoting nearly $1000 for their service and replacing my "coils". DustBusters came in a timely manner with their latest technique to clean. Vacuumes with brushes, most other companies use, leave a lot behind and is more work. DustBusters use a air hose system with a massive vacuum tied into the main ducts to keep it brief. Not only did a great job, but for half the cost of the other guys. The tech who came said my "coils" did not need replacing the other company tried selling me (big money). The owner's son came and was very professional and modest. Use DustBusters, worth every penny."

"It went well. We will use his services again, if necessary."

"Removal of the old equipment and installation of the new equipment was efficient and clean. The equipment works great (all American Standard products) and is much quieter and more efficient than the older units."

"The owner and customer service manager were both very responsive to issues raised during the installation of the system. They did everything they could to make sure I was a satisfied customer. The reason I could not give they company A's in the areas of quality and professionalism was the number of issues that needed to be raise during the installation and items they did not check out prior to leaving after the installation.
This company was chosen to install the system was because their quote was the most feasible placement of the oil burner, oil tank, vent system, and hot water tank received. Their price was comparable to other quotes.
This new system was purchased using a zero interest loan sponsored by the local electrical utility. Work was started after a credit check was run and an initial deposit was paid for items not not covered by the loan. The lead installer was knowledgeable and made me comfortable as the work started. We reviewed the work that needed to be done and work commenced. A team of four people began the install.
The first "issue" arose when they began to connect the hot water tank using 1/2" copper pipe. The previous system was connected to the house with 3/4". When this was brought this to the attention of the lead installer he was quick to call the office and get the needed materials and the water system was attached as requested with 3/4" pipe.
During the process of connecting the new heating system to existing piping, one of the workers incorrectly connected two pipes together and cause a water leak which damaged some materials in storage shelves. The owner was quick to compensate for the damaged materials.
At the end of the second day of installation the system was checked out and the workers left.
Soon after the workers left we discovered there was no hot water. The new system had a locked water mixing valve above the hot water tank. It was set to 70 degrees. I could have called the company, but chose to look up how to unlock the mixing valve and adjust to supply hot water to the house. I was able to adjust the mixing valve which allowed the tank to supply hot water to the house.
The installed heating system was a two zone system. Later that first evening one set of rooms were getting cold while the other set of rooms were getting hot. Upon further examination I determined the thermostats were reversed. After switching the two thermostat connections at the oil burner the room temperatures returned to desired temperatures.
When the hot water tank was first pressurized no water leaks was observed, however, during the next few days, a number of leaking joints were identified. A different employee install the plumbing of the hot water tank. It took another employee to arrive and take apart and reconnect the connections to stop all the leaks. I was told that the pipes were not adequately tightened at the first install. To the company's credit response time to my report of leaks was fast.
Two bills were received from the company for parts and labor to fix the water tank leaks. I called the owner of the company and the charges were reversed.
A few days later I noticed the circulator pump to the hot water tank was running and the boiler temperature was low. The house was not calling for heat. After some research I found that the boiler control unit was not set for an indirect water heater. So as long as the house did not call for heat, the oil burner did not turn on to supply heat to the hot water storage tank. The position of a switch in the control unit needed to be changed. Once changed the burner turned on supplying heat to the hot water storage tank.
The exhaust for the oil burner is out the side of the house using a power vent system. A few days after the install, I realized that the venting fan was running for an extended period of time (approximately 11 minutes) after the oil burner shut off. After reading the manufacturer literature, manufacturer recommends the vent fan to run for a period of 3 to 5 minutes after the oil burner shuts off. The run time of the vent fan was reduced from 11 minutes down to the 3 to 5 minute period as the manufacture recommends.
The oil burner purchased included a control unit that can be adjusted to provide increased energy efficiency. This feature was discovered as part of reading the control unit manual to solve the water heater - oil burner problem (see above). The company left the system where the control unit did not provide any added efficiency. After experimenting with the efficiency setting, a "good" trade-off has been reached between oil burner responsiveness and the house need for heat.
A few weeks after the install, the fire department came out the inspect the system. The system failed the inspection. The oil burner exhaust flue was within 18"  of combustible materials. Board needed to be installed above the flue pipe where the wood  floor joists were withing the 18" of the flue pipe. The company was quick to respond to the situation.
I am extremely happy with the new heating system, power vent, and hot water storage tank. I would have preferred not to have raised the issues and work thru the problems I had to with the install and start-up of the system. It is important to me to be associated with a company that will work thru issues and problems to satisfy the customer.
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"HVAC Duct Cleaning & Dryer Vent Cleaning"

Hello and welcome to our site. For many years, Charland Refrigeration, LLC, has served the Westfield, MA, area with a commitment to service and value. We appreciate your interest and look forward to earning your business. Established in 1992, Charland Refrigeration, LLC, has the experience and expertise to get the job done right the first time. Our skilled professionals use only the finest tools and materials to install and repair most brands. We guarantee our work and your satisfaction. We give free estimates and are Nate and EPA certified. If you have any questions or comments, please contact us. We�re glad you�re here and hope to hear from you soon.

"We just bought a small second home in Billerica and furnished it from scratch.  This resulted in way more cardboard and other trash than we were warm and fuzzy about breaking down, cutting to the required size and tied bundle height specified for curbside pickup; we also had miscellaneous paint and other items added to the pile.  I found Steve on Angie's List and called him.  He was prompt and courteous in all communications, arrived on the day promised to give us an estimate and stuck to his word when he performed the work on the promised date.  This is important because we did advise that we still had several more boxes and items to add to what he was viewing for the estimate -- we were able to give him an approximate report of what else would be added and we didn't exceed what we told him, likewise he didn't add to his original estimate.  He is very careful in his work, is neat and quick and friendly.  We are VERY pleased and will use him again.  We will also recommend him to anyone who can use his multi-faceted services."