
Serving Joppa, AL and surrounding areas
Approved
In business since 1997
Emergency services offered
Credit card accepted
"I had them out yesterday to repair my AC which had stopped working Sunday. The overall experience was very positive. They worked around my schedule and called before coming out. The work that was being done was under warranty since my unit is less than 5 years old. The technician was very helpful and spotted the trouble right away. He also looked at condensation build up provblem that I was having with the unit over my garage. He flushed the system out for me and showed me how I could prevent it from backing up with a little maintenance. The only issue that I had was that the technician told me he didn't have the part on his truck and that he would have to charge me labor to drive back to the shop for the part. Since I had to take off work for the repair I agreed to pay the labor costs for him to get the part. This is a policy I think Indoor Comfort Systems should reconsider. I really don?t believe it is fair to charge the customer for the technician not having the correct part on his truck. Especially since they installed my unit and knew model before coming out. It took away from what otherwise was a very positive experience.
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