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"I was a bit surprised by the final bill. I indicated that the Freon might be low and he quoted me the price per ounce of Freon. I asked him how much of the refrigerant I would I would need. I was by weight and and I just had to go by his word that it took 4 ounces of refrigerant which costed me almost $400. He also recommended me to get sealant injector which cost me another $275. Overall I had to shell out around 675 $ along with the initial for $35 for For maintenance charge strangest list. I expected that I would not be charged for another $35 for maintenance if I payed so much for the actual work. Overall I think it was very expensive job and let’s see if the sealant does its job or not before the gas runs out."

"Estes has been providing my service for approximately 10 years. Always prompt, courteous and very accommodating. They recently (June 2019) replaced my hot water heater and installed new HVAC system. An awesome crew performed the installation and was very thorough in explaining all of the new components to me. Also the gentleman who came to my home when the unit needed replacing was extremely knowledgeable, very friendly and insured that all of my questions and concerns were addressed before he left."

"It went well! No issues with the installation or any other problems. Very quick turnaround time. Have been doing business with Coolray for three plus years. Excellent service!"

"The latest visit diagnosed a failed ignition valve which needed to be ordered and replaced. They arrived promptly, assessed, diagnosed and ordered the parts immediately. It only took a few days for the parts to arrive and they were able to schedule me in for the service call. The first technician was able to maintain the ignition valve until the new part was available, which was directly responsible for heating my home. The second technician installed the part and was able to assist me in some technical updates on the app and digital thermostats. I learned so much from Michael and appreciated his knowledge and patience. He also fixed a safety issue on the second level and adjusted the air flow for the system. The system sounds so much quieter. It was a warranty issue with no cost."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"There was very little work to do. They came out on time and I was happy for the professionalism, but there was nothing to do because it's a brand new system. The service is free for a year. I could have had them come out in April to check the air conditioning system, but since they just installed the unit in April, I didn't bother, but it would have been free. This fall, when I called him to check the furnace, he thought he was coming out to check the air conditioning, I said, "no, you're here to check the furnace because I'm going to be using the heat this fall". He said, "no problem" and he checked that out, he said, "I feel like I'm not doing anything, I can still check the air conditioner", and I said, "if you want to, but I've been running it all summer and it's been great". I asked him there was a charge and he said, "no, the first year was free"."

"Casteel installed my new Furnace and AC over 2 years ago, and I had a question about the air return. When you take a new furnace and connect it to the existing air return in the wall, sometimes or all the time they are not a great match. I had a question about it and ended talking to Michael the service manager. He decided to send out Chuck because of his experience. Chuck started by checking the circuit board inside the furnace to make sure that all of the settings were correct. Then Chuck suggested a high volume air return grill for inside the house. Several weeks later Bobby Lee came out with the grill. Now with the grill off Bobby could see how the installers had to make the transition from my old wall to the new furnace. Bobby suggested changing the duct work to better fit the new furnace. I talked to Michael again and he had a meeting with Chuck and Bobby and they came up with a plan to make the air flow better. Chuck and Jeremy showed up with sheet metal and insulation. They took apart the air return completely, and made everything new. They were here for several hours. It looked like it was done the best possible, and it was. For my job I did Kitchen & Bath Cabinet service for the last 23 years, and when I went into my customers house I fixed their cabinets like it was my Moms house. That is how Chuck and Jeremy worked. When you call Casteel the operator says that they want to take Amazing care of you, and they do."

"Arthur showed up and quickly diagnosed the issue. He had replacement parts on hand. Answered all my questions and explained what had gone wrong to cause the issue. Cleaned out the existing build up of lint and explained how I could check it moving forward."

"This is an excellent company to work with. They were able to install our units on the day we needed for a reasonable price. Their installers were professional and punctual. Would recommend."

"Great response time. Very knowledgeable. Great work done on the installation. Highly recommend"