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"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"I've used Seatown for several different service calls. By far the most major one was a partial rewire that replaced some knob and tube wiring. There are several reasons why I view the as an excellent company: - Their administrative and dispatch system is efficiently and competently run. Phone calls during business hours are answered quickly (I've never been on hold for more than a minute or so), they usually have good availability, and the phone operator takes plenty of notes during your phone call which are then communicated to your technician who then has ample context on your problem right up front. - All of the technicians I've worked with have been friendly, communicative, and professional. It always seemed like they know what they're doing. Also, they will patiently explain to you what's causing your issue and what they did to resolve it. - I want to particularly call out Micah, the technician in charge of my rewire project, who was outstanding. He initially came out to diagnose why a couple of circuit breakers were constantly tripping, and identified the need to rewire my garage, office, furnace, and one bedroom. He wrote me an estimate, which I later compared to other companies' and turned out to be quite reasonable. Between my shopping around and heavy holiday demand, it wound up being a few weeks before the rewire was completed. In the intervening time, the circuits tripped a few more times. When I notified Micah of this, he offered to personally come over to further troubleshoot the problem - on Christmas Day - despite Seatown being closed! Micah also found a way to complete the rewire with almost no interior drywall damage. Finally, he was particularly helpful in answering my many questions about my home's electrical system, both before and after the rewire. Micah's combination of professional competence and personal empathy is very uncommon and exemplary. If you hire Seatown for any major electrical work, try to get Micah as your technician. While I am overall very satisfied with Seatown, there are a couple areas that I think could be improved: - At one point between Micah's initial estimate and the start of the rewire project, the circuit connecting my furnace gave out. This was on December 23rd, and I was concerned about my house not having heat. I e-mailed Seatown's emergency mailbox requesting someone come out requesting emergency service, but did not receive a response until December 27th. The office being closed for the holidays is completely understandable, but if you're going to have an emergency mailbox then you should be able to respond to it promptly 24/7, or at least have some kind of auto-reply that sets expectations on when a human can respond. - For relatively minor calls, their service visit fee is quite inelastic relative to the work that is actually done. By which I mean, I've paid about $300 every time they send an electrician out (other than the rewire), regardless of whether they did significant work like replace damaged, bare wire in my breaker panel, or just tell me not to use a space heater. It probably evens out in the long run, but each service call is a bit of a crap shoot on whether I'm going to feel like I got my money's worth. It seems to me to make more sense to charge a lower up-front visit fee, but then charge additionally for specific services rendered."

"Yelpers are finicky. Pacific Heating and Cooling did a great job for my wife and I. We had them do a duct cleaning several months ago and they were top shelf. Booties on while in the house and great care taken to take care of our stuff. As a result we decided to have a consult on adding AC. Greg Jackson came out and went over current system, crawled under the house to inspect ducting and somehow came back in the house clean and wearing booties to go over our options. After a thorough review of what we had, asking about our goals and what we were most concerned with he developed three proposals. No pressure, no "today only" pricing, just a conversation. We chose to replace our okay furnace with an upgraded 96% efficiency furnace and added AC to our 1500 sq foot home. The price was about what I was expecting and they were able to begin installation the following week. Josh, Zach, Chance and Sean were all friendly, efficient, caring and concerned about doing a great job. They cleaned up constantly, kept us informed when having to turn off power let us know. I would recommend this group to friends and family. Thanks for the professional install at a reasonable price."

"I purchased a HeatPump system for my house but there was some issue after the installation. After a few times troubleshooting, NW helped to find and fix the issue. Glad that they are persistence in troubleshooting for their customers."

"In 2020 Eco Electric installed a Whole House Fan in our home. It has worked well for us and helps cool our home in the summer. Recently it stopped working. I called Eco and they sent Kyle out to diagnose our problem. Kyle was able to quickly isolate the problem to wiring in a recently installed smoke detector. He was able to fix the matter and get us back up and running. I do recommend Eco."

"The electrician that came to evaluate and determine what was needed for the project was exceptional. Connor provide me with an estimate for an upgrade and installation from my old fluorescent fixtures to more efficient LED lighting. He also checked on the safety of my electrical system. He found an outlet near my washing machine that should have been a GFCI outlet, and a few breakers in my panel that should have been bridged together. Outside of his knowledge and, as I discovered, his skills, what I liked about Scott was that he didnâ t try to up sell me any additional items, he asked what else I might need, like any plumbing service he could provide. Like many other homeowners, I am always leery about contractors trying to up sell projects. The end result of Connor and his crew, Scott and Ryan, was a very happy customer. I will be definitely be recommending ECO Electic and Plumbing to my friends and family."