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"Jim did a great job of informing me of what he was doing, diagnosing the problem, and recommending options to repair or replace our heat pump."

"I've used Seatown for several different service calls. By far the most major one was a partial rewire that replaced some knob and tube wiring. There are several reasons why I view the as an excellent company: - Their administrative and dispatch system is efficiently and competently run. Phone calls during business hours are answered quickly (I've never been on hold for more than a minute or so), they usually have good availability, and the phone operator takes plenty of notes during your phone call which are then communicated to your technician who then has ample context on your problem right up front. - All of the technicians I've worked with have been friendly, communicative, and professional. It always seemed like they know what they're doing. Also, they will patiently explain to you what's causing your issue and what they did to resolve it. - I want to particularly call out Micah, the technician in charge of my rewire project, who was outstanding. He initially came out to diagnose why a couple of circuit breakers were constantly tripping, and identified the need to rewire my garage, office, furnace, and one bedroom. He wrote me an estimate, which I later compared to other companies' and turned out to be quite reasonable. Between my shopping around and heavy holiday demand, it wound up being a few weeks before the rewire was completed. In the intervening time, the circuits tripped a few more times. When I notified Micah of this, he offered to personally come over to further troubleshoot the problem - on Christmas Day - despite Seatown being closed! Micah also found a way to complete the rewire with almost no interior drywall damage. Finally, he was particularly helpful in answering my many questions about my home's electrical system, both before and after the rewire. Micah's combination of professional competence and personal empathy is very uncommon and exemplary. If you hire Seatown for any major electrical work, try to get Micah as your technician. While I am overall very satisfied with Seatown, there are a couple areas that I think could be improved: - At one point between Micah's initial estimate and the start of the rewire project, the circuit connecting my furnace gave out. This was on December 23rd, and I was concerned about my house not having heat. I e-mailed Seatown's emergency mailbox requesting someone come out requesting emergency service, but did not receive a response until December 27th. The office being closed for the holidays is completely understandable, but if you're going to have an emergency mailbox then you should be able to respond to it promptly 24/7, or at least have some kind of auto-reply that sets expectations on when a human can respond. - For relatively minor calls, their service visit fee is quite inelastic relative to the work that is actually done. By which I mean, I've paid about $300 every time they send an electrician out (other than the rewire), regardless of whether they did significant work like replace damaged, bare wire in my breaker panel, or just tell me not to use a space heater. It probably evens out in the long run, but each service call is a bit of a crap shoot on whether I'm going to feel like I got my money's worth. It seems to me to make more sense to charge a lower up-front visit fee, but then charge additionally for specific services rendered."

"They found the problem and ordered the new part. Only problem was after they installed the new valve I couldn't get the heat to turn off so I had to switch the breaker to get the furnace to turn off. When they came back to check the problem, the tech who replaced the bad part forgot to remove the device that prevents the furnace from talking to the thermostat. Now my furnace and thermostat talk to each other."

"I had a 4-Zone Heat Pump installed and couldn't be happier with the result. Richard Scott was quick to do an estimate and was very professional, no pressure. Oleg and his team did a very good job with the installation that took a day. The electrician also did a good job, it was done in half a day. The price was fair and competitive compared with the other cotractors who came by. As Richard said, "Enjoy your new HVAC." We are definitely enjoying the benefits. I HIGHLY RECOMMEND Northwest Expert Heating & Cooling !!!"

"Professional and thorough! Got my leaking water heater replaced pretty quickly!"

"The electrician that came to evaluate and determine what was needed for the project was exceptional. Connor provide me with an estimate for an upgrade and installation from my old fluorescent fixtures to more efficient LED lighting. He also checked on the safety of my electrical system. He found an outlet near my washing machine that should have been a GFCI outlet, and a few breakers in my panel that should have been bridged together. Outside of his knowledge and, as I discovered, his skills, what I liked about Scott was that he didnâ t try to up sell me any additional items, he asked what else I might need, like any plumbing service he could provide. Like many other homeowners, I am always leery about contractors trying to up sell projects. The end result of Connor and his crew, Scott and Ryan, was a very happy customer. I will be definitely be recommending ECO Electic and Plumbing to my friends and family."