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"Great job!"

"Using Angie's List, we secured several bids from highly-rated local contractors to complete a few remodel projects in our home. We wanted to replace the backsplash in our kitchen, breakfast area and butler's pantry, change out almost every light fixture in the home and build custom cabinets to increase storage in the mudroom. First met Jim Godre with Remodel Specialists when he came out to look at the work we wanted done. He arrived at the scheduled time and listened intently as we walked him through the list of items we wanted to complete. As promised, we received a detailed estimate from Jim with separate itemized totals for each part of the project . After reviewing all of the bids we received, we made the decision to hire Remodel Specialists to complete the work. From the initial consult, Jim Godre and his entire team were very professional in every aspect of the project. From the first day the work commenced, all the way through to the completion of the project, we received daily email communication from Remodel Specialists informing us of who was coming to the house that day and what item(s) of the project was being worked on. Every Remodel Specialists' employee we came in contact with was very respectful of our home and went out of their way to ensure the work area was cleaned up at the end of the day. They even went above and beyond to bring scaffolding back out to the home to lower a new chandelier that was installed too high. (Thank you Trevor!) Finally, we had custom cabinets built in the mudroom to provide additional storage. Remodel Specialists' cabinet maker, Andy, is a true craftsman. In constructing the new cabinets for the mudroom, Andy perfectly matched the cabinet style and color in the adjoining laundry room. We were in awe at how great the cabinets look and how functional the space is today. (Thank you Andy!) Based on our experience, we know we made the right decision to engage Remodel Specialists to complete the work in our home. We will not hesitate to conduct Jim Godre and Remodel Specialists to perform any additional projects in our home. Thank you Jim - and your team - for exceeding our expectations!"

"Nick was very informative and explained the process to me. He was very respectful of my home by wearing shoe covers to ensure that dirt and debris didn’t come in and let me know of how to do the aftercare when I expressed my concern of the water damage."

"Repair Service to Fix Gas Boiler - WM Henderson first sends out a tech who is not familiar with gas boilers and admits there is an issue but does not know how to diagnose it. I had to pay $89 for this. Instead of having the right person come out, I had to to actively call again to get someone else to come out. The 2nd tech diagnosed the issue, but wants to charge me the same $89 that I already paid. - and quotes me $380 for the repair - and has to order the part. I agree and then call back the next day to confirm part is on order - and they tell me the charge is $1,015. I asked to speak to a manager to discuss, and no one is available and no one calls me back. I bought the replacement part from a supply where house (confirming it works with my make/model of boiler) and it cost me $165. I have had other scheduling issues with them as well. Don't use them!!!!!!!!"

"I'll state up front that the situation I had was complex and very plumbing heavy. It was basically correcting an install that was done against code 30 years ago by the original home owners. It was not an easy fix and required creativity. The PM was nice enough on the first visit, but should have had a plumber with him as I made this very clear in the initial contact that this was a plumbing heavy job. I showed him the issues, made my suggestions on what I thought could be done, but made it clear that I needed their expertise. When leaving he scheduled a follow up appointment for one week later where he would bring a plumber and a quote. (I was surprised a bit that he could bring a quote before the plumber came out, but they are the pros.) At this point I felt fairly good about the situation and looked forward to the follow up. Early the next week he contacted me with the suggestion the plumber had. I indicated that I didn't think this was the best solution due to the amount of excavation required in a yard with multiple large trees and a sprinkler system. I made an alternate suggestion, and he clearly didn't feel comfortable with it though he knew his plumber's suggestion would be more involved than originally thought. My understanding was that he was going to check with his plumber for more information and alternatives considering the excavation concerns. There was no indication that this would be a problem though I did hear something in his voice that made me wonder. Still, I had no reason to think there was an issue. In the mean time I sent him a couple of additional emails about the situation including an additional suggestion (with a video to hopefully give them more details so they wouldn't have to make a special trip) and a separate one indicating that I thought the original plumber's suggestion might not be the best, but should be quoted anyhow. I received no responses, but didn't expect one. Just providing information. On the day of the follow up appointment I waited 30m after the appt time and called AllStar when he hadn't arrived. They gave me the PM's cell and I called him to remind him we had an appt. Once I reached him, he basically indicated that he hadn't had time to get the quote done, that he'd had a busy week, that I had refused his original suggestion, etc. Via the list of excuses, he made it clear to me that he wasn't inclined to put any additional effort towards the quote. I told him they were excuses, that we're done, said thanks, and ended the call. I know that what was being requested was complex and would be tricky. If at any point he had said, "we can't do this type of job" or "I don't feel we can provide a solution you will be satisfied with" or anything of the sort that indicated they couldn't move forward, I wouldn't have been thrilled but I would have understood and appreciated the straight answer. Again, I would have understood as there was nothing cookie cutter or common about my situation. I'm not upset that they can't or won't do the job. I'm upset that they had an employee that made a conscious decision that it would be better to just not contact me at all and not show up to the appointment (aka blow me off) than to make a simple call or send me an email. It was unprofessional, unnecessary, and simply disrespectful. I've been in customer service for 30+ years. I know enough to understand the difference between an individual employee's behavior vs a company's culture. For their sake I hope it was the former, but I tend to believe it's the latter. That type of customer service starts to become common place when you aren't as hungry for business and can pick and choose at will. I've had multiple other providers I've worked with over the last month looking at my situation and many clearly indicated they couldn't help, or otherwise couldn't work on the job. This is the only one however that chose this particular path. That tells me all I need to know."

"Crew did an excellent job! pricing was fair, replaced to tank water heaters."

"Repair complete"

"Good company"

"Services were professional and I was quite impressed with the outcome of my services. I am recommending them to my entire 55 plus community."