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"Best HVAC company I've ever used. I won't use anyone else. They take their time to always do the right thing. And their work is always clean and tight. I'm very grateful I found them for our old house."

"They replaced my leaking water heater. Their price was far bettet than the cost of installation for a water heater from Home Depot."

"On Sunday, 6/7/2020, our air conditioner stopped working. We were aware that it was an older unit, so we were not completely shocked that it stopped working. We'd had an issue with the furnace this past winter, so we contacted the same company. The same service person who came out in the fall returned for the service call. He completed his assessment and determined that two replacement parts might address the issue. Upon installing the parts, unfortunately, the unit would not stay on and he determined that we would need a replacement unit. We didn't think to seek any additional opinions on whether or not it could be repaired and resigned ourselves to the fact that we would have to replace the entire system. Because it was such a large purchase, we determined that we would need to comparison shop to ensure we made an informed decision on the replacement. So, we set about obtaining system replacement quotes. I initially reached out to coolray thinking that I was scheduling an estimate consultation for a replacement unit. But to my surprise, yesterday (6/10/2020) Steven Vura arrived at my home and indicated that he was a service technician (not a salesperson or “comfort specialist”). He proceeded to inform me that he would be able to do an assessment of the issue and repair it if possible, but that he would be unable to provide a quote for a new unit, and that someone else would have to come out for that, if needed. I was initially a bit flustered, because at this point, I assumed that a replacement unit was a foregone conclusion. But to my amazement and delight, Steven was able to fix the unit! He discovered that the technician from the other company wired the new parts incorrectly, thus leading to it’s inoperability. Steven diagnosed someone else’s substandard work and successfully made a repair which will LITERALLY save my family thousands of dollars. He is (clearly) extremely knowledgeable and he was also the consummate professional. He was vigilant about observing all safety protocols (mask, coverings for his shoes, social distancing, etc). He was polite, completed the work in a timely manner and was not in any way “overbearing”, too chatty, etc. He also did not attempt to upsell me on anything associated with the repair. He also made a recommendation on a warranty purchase which also saved me additional money as well. I couldn’t be more pleased with the service Steven provided. He did an excellent job and represented the company and their workmanship exceedingly well. He delivered an exemplary level and caliber of service and the total cost of the work was fair and reasonable."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

"Great service and fast response time. Very pleased and will definitely be using Jones Climate Control again in the future."

"Installed 2 new HVAC systems. The design/sales person was very thorough, explained the options available and worked with us on a competitive price. Installation crew was professional, cleaned up when finished, and very polite. They came back to address a few minor issues, everything is now to my satisfaction."

"Arthur showed up and quickly diagnosed the issue. He had replacement parts on hand. Answered all my questions and explained what had gone wrong to cause the issue. Cleaned out the existing build up of lint and explained how I could check it moving forward."

"This is an excellent company to work with. They were able to install our units on the day we needed for a reasonable price. Their installers were professional and punctual. Would recommend."

"To Fresh Air Quality - overall, it was amazing service! Lee and his team were very punctual, and anything I needed clarity on Lee was able to clarify all my questions and/or concerns. The service was very efficient - and I surely will recommend his business to any and everyone. If you need your air ducts clean this is the team to call !! Very pleasant and you will not be disappointed, the best in the city !"

"Computer had been acting up for a while but I kept putting off getting it fixed.  After reading all the great reviews, I decided to give N.A.T.S. a call.  So glad I did.   Jim was able to resolve all my problems remotely - no drop off or pick up necessary - so convenient!  I feel like I have a brand new computer, it runs so well and FAST too.  I couldn't be happier and wouldn't hesitate to use his services again.  My only regret is that I didn't call him sooner.
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