Get matched with top ducts & vents installers and replacers in Mount Vernon, VA

"Sila was one of three companies I contacted for estimates on replacing my oil-fired systems with heat pumps. I have a boiler and two forced air furnaces, so the work would be extensive. I contacted Sila because their reviews were favorable, they sell Carrier products (which I was leaning toward), and they sell high velocity systems, which I felt might be a good option in the older part of the house where I don't have ducts. I was prepared to really go over the things that work well with ducts in the house, things that don't, and what my general asks were for the systems. The salesman was pleasant enough, but seemed completely uninterested in how I felt my current systems were and what my goals were. I asked for a price on two levels of Carrier (Performance and Inifinity) for the existing forced air systems, and then price me out for a reasonable high velocity system. The sales person who came out was pretty perfunctory and didn't take good notes while we spoke. I didn't think he was really that engaged in my concerns about the routing of high velocity ducting and placement--he just told me how it would have to be. While sometimes that's how things work, I don't think he really addressed my concerns with having all outlets in the ceiling only in the lower level, which would potentially leave me with lots of heat hanging around the ceiling. However, the larger issues were that the bids did not match the requirements for the project. First, he sent only the high velocity bid and nothing for the other systems. When i asked, he sent the other estimate, but only for the Carrier Infinity, omitting that I specifically asked for a bid on doing those systems with a Performance line that would allow me to use my existing non-communicating thermostats. In addition, their bid was the most expensive and their attention to detail seemed poor for a $40,000+ job. Spending less than an hour with me and sending lackluster boilerplate bids (with all kinds of language that should not have been in the bid, like references to other brands, etc.). A bid should be custom for the buyer and tailored for match what I'm asking for. This lack of attention to detail and customer focus lost Sila this job."

"Justin and Blake from F.H. FURR recently performed a vent duct cleaning for me, and I must say, they did an exceptional job. They arrived on time and were well-prepared with all the necessary equipment and tools. They were thorough in their work, paying attention to every detail and ensuring that no area was left untouched. The before and after pictures they showed me were impressive, and I could see the significant improvement in the cleanliness of the vent ducts. Throughout the process, Justin and Blake were professional, efficient, and respectful of my home. Overall, I am very satisfied with the work performed by Justin and Blake from F.H. FURR. I would highly recommend them to anyone in need of vent duct cleaning."

"The installation went flawlessly in one day. When my Neat thermostat wouldn't work with the new system, the Dwyer technician got on the phone with Neat and verified that it was a Neat problem, not a system problem. Dwyer installed a regular thermostat at no cost so that our new heat pump was fully functional. They cleaned everything up when they were done, and made sure everything was returned to pre-installation condition. I must add that they excavated a level area to install the outside portion of the system, and built a platform to raise the system above the surrounding dirt and mulch to ensure proper air flow around the outside unit."

"Polar Bear offered a competitive quote, and what seemed a good solution for a somewhat tricky roof install for our AC. Problem is that we asked for a higher ton unit, fearing their initial recommendation would not be strong enough, but they did not follow through on that and installed a smaller unit. Lo and behold the AC does not work sufficiently for our home. They say it is because of poor duct work in our older home. That may be part of it, but the system cools worse than our old one did, before it conked out. After spending $10k on this system just a couple years ago, we just spent ANOTHER 10k for installation of supplemental AC systems (by another company) so our house can actually make it through the DC summer. Now our main floor cools great, but the upstairs, which relies on the AC system that Polar Bear installed, still struggles. I've had Polar Bear come out multiple times to see there is anything they could do to make the AC work better, and other than top up coolant, they haven't offered solutions. I'd not use them again, had more positive experience with another company that I just also reviewed here."

"I was lucky enough to have someone refer me to BlueStar Air Mechanical when my AC started acting up. The home warranty company confirmed that it was busted, but their mechanic was unreliable. After contacting a couple of other companies and having high quotes, I contacted Danny at BlueStar. The next morning (on a Saturday, nonetheless) I met Rhandel who quickly gave me a quote to replace my HVAC system (furnace and condenser). Rhandel was very nice and thoroughly explained my options. My home has two HVAC systems, so he also added a quote for the second system (which was on its last legs, too). The systems recommended were upgrades to what I had (increasing 1/2 ton on each system). To accommodate this, BlueStar included extra ductwork for me so that my house could accommodate. We met on a Saturday, agreed on a price on Monday, and everything was installed on a Thursday. They sent two crews and these guys worked hard for 12 hours straight to make sure both units were completed that day. I was very happy with their pricing and service. I have already recommended them to people I know in need of HVAC service. Pros: Pricing, options, promptness, service. Cons: 3% surcharge for credit cards"

"Installers were very professional and courtesy."

"Carlos, Yarel, Muhammad and Conrad did a great job installing my new Heat Pump. They arrived promptly and did a thorough, professional, and efficient job. I highly recommend their services to anyone."

"The team arrived with A/C units that were the wrong size. To their credit, they were able to locate the right sized units and have them delivered to the house. I did have to re-sign quote paperwork though and I ended up having to pay more than what was originally quoted even though it wasn't my fault that wrong sized systems showed up. It wasn't alot more, but still. The install crew worked really hard and got the systems installed that same day and it is working much better than the old system which was on its last legs. However, I had asked them if they checked the airflow in each room and was told that the airflow in each room was good. I had also told the crew about a broken ceiling vent in my son's room and was told it would be looked at and fixed. After the crew left and the A/C came on, I went room to room to check the airflow coming from the vents and that's when I discovered that there is very little air coming from the vent in my uppermost bedroom and in both vents in the living room. I contacted my point of contact (POC) at McCrea about this situation and he told me that we are waiting on a response from the installation manager - that was 3 days ago. Also, I was told that the financing paperwork that the crew gave me to sign was all that I needed to do and McCrea would take care of the rest. However, the day after the install, I was contacted and told that I needed to go to their website and fill out a form for financing. When I told the POC about it he was like, "Yeah, go to the website and fill out the form". No apologies for the miscommunication or anything. The positive is that the installation crew was professional and worked really hard to get both systems installed in a shortened time frame due to the snafu with having wrong sized equipment. Negatives - (1) The miscommunication about the financing paperwork (2) The installation crew showing up with the wrong sized units (not their fault) (3) The vent still broken in the one room and (4) Insufficient airflow in some rooms. (5) Having to pay more for a mistake that McCrea made. Still waiting on an answer from McCrea as to if they are going to fix any of these issues. I'm happy to update this review if McCrea resolves outstanding issues satisfactorily."

"Our AC died last week and the first company provided us 3 replacement options. We selected the middle option ($16,000) and signed the contract, which provided us a 5 day cancellation period. Installation was scheduled for Friday. I solicited other companies quotes using the estimate provided by the first company and all declined stating I needed to schedule an appointment for someone to come out to take measurements, etc. Our inside temperature was 98 degrees. Advanced Environment Solutions provided us an unbinding estimate of $9,600. a better warranty and immediately dispatched a technician to take measurements and install a portable AC unit until the new one could be installed. Our unit was installed Friday. What a bunch of professionals! The team arrived at 6:30 am and were done by 11:00 am. To our surprise, we received a fruit basket from Advanced Enviroment Solutions the following day thanking us for selecting them! Who does is anymore? Hey competitors... Who can top Advanced Environment Solutions??? Need your system serviced or replaced? Advanced Environment Solutions gets our vote!"

"Furnace was not operating because the company's automatic delivery system ran me out of oil. <br /> Technician showed up promptly and got the furnace operating but could not get heat into the house. Had to reschedule to have zone valves replaced. Technician show up late and didn't have the required parts. Had to reschedule again. <br /> The third technician showed up on time with all the correct parts and worked most of the day to get the system operating properly. <br /> He was completely knowledgeable and very conciencious that everything was working correctly. <br /> <br />"