Get matched with top heat pump repair or service pros in Naperville, IL

"I had a new heat pump installed in my condo last year. This company did sloppy prep work which has resulted in thousands of dollars of extra work needing to be done. Last year I needed to replace my old HVAC system. The air conditioner was out and the furnace was from 2001. After seeing the high price on a quote from a different company, I reached out to AnyTemp. When the tech came out they gave me a couple of options, but they really pushed a heat pump. They took around 5k off the price and I was getting an Amana 2.5 ton heat pump for around 10k, a great price. After it was installed the issues began. As soon as the temperature went above 85, we started to see massive condensation on the visible parts of the HVAC system. We called AnyTemp up and they came out. They told us that our air ducts are uninsulated, as is our attic, so the hot air from the attic is creating condensation since the ducts are so cold. With this system the fan speed cannot be varied. Had I put a normal A/C in or a heat pump where the fan speed is variable, condensation would not be a problem. The solution they said was to replace all of the air ducts. I was very unhappy with this. After consulting with other HVAC companies, I realized that while ideally my ductwork would be insulated, I should have known this before installation. They never bothered to inspect the ducts, which is just sloppy practice, especially given I live in an old building. The manager I spoke with was also very condescending and spoke down to me. Any temp did come and insulate the central visible air duct, however this insulation has done nothing. Overall this company did sloppy prep work and refused to take responsibility for their mistakes, instead blaming me, the owner."

"Josh was very professional throughout the installation process and ensured my tenant on-site understood the basics. In addition, Josh sent Miguel the same day to ensure the humidifier was working properly."

"Installation was quick, complete and performed in a professional manner from start to finish!"

"Great work by Freddy, very polite ,respectful of our home very thorough. I inquired online at 4am before I went to work . My furnace not functioning correctly he called me within minutes of pressing send, told him no rush , if he could look at it today and he was here by noon and everything is functioning properly "

"Outstanding experience from arrival to completion. The staff worked professionally and carefully, ensuring everything was done right. The air feels fresher than ever."

"They came out when they said they would, and did a wonderful job."

"This is our second year in our home and we realized last winter that our backroom addition had little-to-no heat flow and was frigid cold. Our goal was to make that room usable year-round. We bid with two other HVAC contractors and we pulled the trigger with Jim and his team. What put them apart was that they took their time assessing our home and situation, walked through all possible options, and clearly communicated those options. They evaluated and wanted to find the most feasible option for us, with efficiency and cost in mind. The other contractors came through and kind of already had their minds set on what heating system to use. Jim is also very personable, knowledgeable, and easy to communicate with. Jim and Carlton's proposal was the most cost effective overall - the unit/system itself and our personal ROI. It was gas as opposed to electric, the job was the least complex in terms of labor and construction, and it's functionality was worth the price."

"TR Miller Heating, Cooling & Plumbing I think an obvious first step for the company is to be more upfront with pricing. By offering an upfront cost of $79 to assess a plumbing issue seems reasonable. To then have a minimal price that starts at $494 for something as simple as a 45 minute repair seems very unfair. It is similar to a bait and switch--reasonable to ridiculous. I was very specific in my needs--which was to connect two 1" water pipes 4 3/8" apart. I even forwarded a pic before anyone from TR Miller came out to the residence. The explanation from the manager was inadequate and false. Manager stated pricing was based on 50% going to the technician, 40% for overhead, and 10% profit. While I have already gone through the manager's exaggerated pay rate for the technician repair at roughly $250 per hour, Glassdoor site shows a technician hourly salary ranging from $20-$33 per hour. Even at an hourly rate of $50 per hour, a 40 hour per week technician would be at an annual salary of $100k per year-- which is probably closer to reality for pricing. With inflated non-factual pricing to start for labor and then factoring your overhead and profit off of an inflated labor rate, you literally are overinflating pricing by a large margin. Very unfair for a homeowner enticed to use your service which supposedly starts at $79. Will continue to be dissatisfied with my experience with TR Miller. You are a predatory company taking advantage of people. Based on my math, you would have still had great and more fair margins for a 45 minute job charging $250 for the job."

"good job done"