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"Learned a lot about HVAC systems. System is repaired while other home improvement projects are being conducted. Can now budget for a replacement."

"Estes has been providing my service for approximately 10 years. Always prompt, courteous and very accommodating. They recently (June 2019) replaced my hot water heater and installed new HVAC system. An awesome crew performed the installation and was very thorough in explaining all of the new components to me. Also the gentleman who came to my home when the unit needed replacing was extremely knowledgeable, very friendly and insured that all of my questions and concerns were addressed before he left."

"On Sunday, 6/7/2020, our air conditioner stopped working. We were aware that it was an older unit, so we were not completely shocked that it stopped working. We'd had an issue with the furnace this past winter, so we contacted the same company. The same service person who came out in the fall returned for the service call. He completed his assessment and determined that two replacement parts might address the issue. Upon installing the parts, unfortunately, the unit would not stay on and he determined that we would need a replacement unit. We didn't think to seek any additional opinions on whether or not it could be repaired and resigned ourselves to the fact that we would have to replace the entire system. Because it was such a large purchase, we determined that we would need to comparison shop to ensure we made an informed decision on the replacement. So, we set about obtaining system replacement quotes. I initially reached out to coolray thinking that I was scheduling an estimate consultation for a replacement unit. But to my surprise, yesterday (6/10/2020) Steven Vura arrived at my home and indicated that he was a service technician (not a salesperson or “comfort specialist”). He proceeded to inform me that he would be able to do an assessment of the issue and repair it if possible, but that he would be unable to provide a quote for a new unit, and that someone else would have to come out for that, if needed. I was initially a bit flustered, because at this point, I assumed that a replacement unit was a foregone conclusion. But to my amazement and delight, Steven was able to fix the unit! He discovered that the technician from the other company wired the new parts incorrectly, thus leading to it’s inoperability. Steven diagnosed someone else’s substandard work and successfully made a repair which will LITERALLY save my family thousands of dollars. He is (clearly) extremely knowledgeable and he was also the consummate professional. He was vigilant about observing all safety protocols (mask, coverings for his shoes, social distancing, etc). He was polite, completed the work in a timely manner and was not in any way “overbearing”, too chatty, etc. He also did not attempt to upsell me on anything associated with the repair. He also made a recommendation on a warranty purchase which also saved me additional money as well. I couldn’t be more pleased with the service Steven provided. He did an excellent job and represented the company and their workmanship exceedingly well. He delivered an exemplary level and caliber of service and the total cost of the work was fair and reasonable."

"called several companies on 6/23/2014 , and Moncrief was the first one that could send someone out "as soon as possible in the afternoon". Not an issue since that was the response from every other company.
Technician arrived on time, was very professional and quickly found and fixed the problem.  Unfortunately, I didn't  explicitly tell him to review any repairs with me prior to making them.
I was charged a $95 diagnostic fee and $130 to replace a $15 capacitor.  $225 for 45 minutes of labor and $15 of parts. Overall a good experience, but I would not have agreed to $130 service charge for a capacitor replacement.

Update to Provider response 7/1/2014

***DISCLAIMER***
 To anyone reading this review.  I AM qualified to change a capacitor, the average user should not attempt to make any repair with a capacitor or any other device of this type as it can cause serious injury and death when done incorrectly.

I have no complaints with the technician, he was competent and professional and did a great job.

In response to your pricing explanation, that's great. I understand. We all need to do what we need to do to cover the cost of doing business. I don't feel like anything was not a fair or honest price.  I don't feel like it's out of line with the market cost.  Bottom line, I don't care. Your overhead of doing business to stay in business is not my problem.  I agreed to pay $95 for a diagnostic fee to find out what was wrong with the unit. I would not have agreed to an additional $130 to replace a capacitor had I been asked before the work was done. Once the work was done, I paid the bill and I'm not asking for a refund or anything else for many of the reasons you outline.

 Had I known it was the blower motor capacitor, I would have gladly accepted absorbing the 90 minutes to drive to one of the Industrial Supply stores in Atlanta that I have an account to purchase a new capacitor the next day because I'm cheap like that. The unit had been out for almost 3 days at that point and the other unit was picking up the slack pretty well.

 However, I didn't have to drive anywhere or wait for shipping because I ALREADY HAD THE CAPACITOR. I bought it when I had to replace the capacitor on the outside unit 2 years ago and I wanted one on hand when the inside unit went. I also know it wasn't bad out of the box, because I tested the capacitance and discharge in the store with a Fluke 113 multimeter before I took possession of said box. It was located in a drawer less than 15 feet from your tech. Given the opportunity, that's $34 I didn't need to spend.

 I would have most likely taken the chance on making the repair myself, as replacing the capacitor is not one of the more difficult tasks involved.  Make sure the power is off at the breaker, do that special thing that must be done to make capacitors safe, disconnect the leads, remove old capacitor, put in new capacitor, reconnect leads and so on. 

 While I appreciate the time you spent to write this review and the personal note that I received in the mail, I hope this helps you  understand the reason for my dissatisfaction."

Since we opened our doors in 1999, we have become one of the most respected HVAC contractors in the areas we cover. We have built a reputation as a company you can rely on for dependable service and value. Our mission is simple: to establish great lifetime relationships built on the foundation of unsurpassed value, innovation, and honesty. That begins the moment you call, with a courteous greeting and prompt attention to your needs. Our installations are held to the highest standards of the industry and we will make a commitment to you that your satisfaction is first and foremost to us. Along with our residential installations, we also provide custom designs for commercial projects. Whether your project is an office building, church, restaurant or warehouse we can provide you with the right system to fit your needs. Each person in our organization is committed to providing the highest level of customer care and ensuring that your business and family is comfortable and safe. Please call our office 404-607-9900 or contact us through this site to speak with one of our professionals. Also services portions of Clayton County

"Quinton came out for preventative maintenance for my HVAC system. He was very professional and thorough. I would highly recommend Quinton and Jones Climate Control."

At McCoy & Son Heating and Cooling we pride ourselves on being the best HVAC company in the area. \nWe've built an excellent reputation for customer satisfaction by providing quick estimates, a great attention to detail, and competitive pricing. \nBeing a screened and approved professional gives you the peace of mind you need to allow us to give your home the attention it deserves. Call us today and let's get started!\n

"We selected LServices for our duct cleaning job because of the good reviews.The day of service the 2 technicians showed up on time, they did a good job at cleaning the ducts. I recommend them"

"Original panel had internal arcing at aluminum feed bus-bar. Panel was fire hazard!!! Henry did total panel replacement. ( I have experience in this type of work, as part of my job [retired/disabled] was to oversee x-Ray/CT/MRI system installations) Henry is a knowledgeable and professional worker. He came prepared and "had all his ducks in a row". I watched him for a few minutes and decided he needed no overseeing. I would check in once in a while to see if he needed anything. Each time I would note his progress and mentally applaud. We ended up with a breaker box with a lifetime warranty and $75,000 surge protection warranty."

"Mr. Harper was very very professional on time and knowledgeable about the install of our high end gas range. We would use him to install other appliances in the future highly recommend."