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"Very professional and flexible with schedule and installation. Will use again."

"Absolutely great service. Was not sure if replacing GE double oven purchased in 2013was the best option or repairing. Checked on-line prices and was headed in that direction. Then I spoke With Eddie. He changed my mind after providing much needed GE operating information. Within 3 days my oven was repaired. Both upper and lower heating elements were changed out and the oven works great. Eddie was the first service technician who took the time to explain what happened and why. He was honest and forthright about servicing the oven. He was prompt, courteous, efficient and left my kitchen in the same condition he found it - CLEAN. He made sure all debris was removed. I highly recommend this young man. He has become my go-to guy for any appliance repair."

"Great service at a good price. We needed a heat pump to replace a very old one but I did not want to spend a ton of money. What is great about S & S is that in addition to offering famous but expensive brands of heat pumps they also have less famous but less expensive ones. We decided to get the less famous brand and saved a lot of money. And the new heat pump is so much better than the old one. It is extremely quiet and totally automatic. Frank and Matt did a great job of installing the unit without creating a lot of noise or a big mess. And there were no surprises or extra expenses to deal with. The final price was exactly what Matt quoted me on the phone. I also liked how Frank (one of the Sâ s in S & S worked on the installation). Iâ m very happy with S & S."

"It was an excellent experience! My old Kenmore fridge (probably from the 90s) quit cooling/defrosting. After looking to replace it and finding thanks to the pandemic refrigerators are on backorder for months, I called 3 appliance repair companies who didn't call me back. I found Neli and was able to set up an appointment at a time I picked.. An incredibly patient tech (Chris C.) came chat on at the appointed time. I waited about 5 mins as he was wrapping up another call. I walked me through the diagnosis using a virtual support app on my phone. He was able to help me with taking things apart, helped me use our multimeter, and diagnosed the problem. I can do this repair myself. He gave me the exact part numbers and told me what I need to do. All for $35 for an hour on a Sunday. I can't believe how great this was. I thought I had to replace my refrigerator, but for $35 + $111 in parts (I could have gone cheaper but chose OEM) my refrigerator will return to health. Their website lists the tools you will need for a diagnosis/repair, make sure you have them ready. For refrigerators, you need a screwdriver (flat & phillips), a socket set, a multimeter, and theoretically a pair of pliers but I didn't use them. Also make sure your phone is charged (lesson learned)."

"Assessed the situation and got dishwasher back up and running in one visit. Diagnosed refrigerator leak and provided estimate as well. Did a great job!"

"Two professional installers. Done in one day.  If only one person had been there for the install it would have been a 2.5 day job. With two people the job was completed in one day. I bought their recommended Amana furnace/AC. They were personable and interacted well when I had questions. If one person had been there it would have been a 2.5 day job. The unit worked the first time they turned it on and is a significant improvement. At the end of the job they thoroughly cleaned the area. And no up front money which indicated a well run business.
I had been told about other people who installed furnaces but I am confident that they were horror stories waiting to happen. This job required experienced workers. I may have paid more, but I may have ended up with a low quality (cheaper) unit as well as delays while the installer dealt with personal issues or disappeared.
This is the third time I have used Giant and each instance was totally satisfactory.
Note: I typed a more detailed review but this site caused text to disappear for no obvious reason.
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"Norris is the ONLY appliance repair company I call. Over the years for different appliance repairs, fridge, range, washer, and most recently dryer, i have received quality service at a fair price. The guys are professional, personable, punctual and know what they are doing. The most recent experience last week for a dryer with no heat. Nick was on time, diagnosed the issue in minutes of a bad thermal fuse, had the part, replaced, and heat was fixed. I can call them for small repairs for a fair price and they respond immediately and set appointments within a day or 2. No other appliance repair companies are needed with Norris as our go to appliance repair co."

"Quick assessment and repair of a gas leak in stove equipment. Reasonable price. Would call again"

"Excellent experience. Efficiency arrived early and diagnosed the problem very quickly. They did not pressure us to make the repair. The technician, Jose was very knowledgeable and helped us consider the pros and cons of replacing the appliances rather than repairing them. There was no charge for the diagnostic visit! It was the most positive service-person experience I've ever had!"

"Jerritt wasted to no time to open up the back of my refrigerator freezer, identify the issue, and tell me the best way to move forward. He also led me in the right direction for a new refrigerator and offered repair."