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"I had an extremely disappointing experience with [ Take Air, Air Duck Cleaning company]. The services outlined in the invoice were not performed as promised and attempts to resolve the issue have been met with silence. I even filed a complaint with the Better Business Bureau, but the company failed to respond, showing a complete lack of accountability and customer care. I would not recommend this company to anyone looking for reliable and honest service."

"I like everything about them. They were great and I would definitely recommend them."

"Very fast and professional service. Pre appointment communication was prompt and easy. Cody was great: explained everything during A/C tune-up, gave recommendations. I needed to change Condenser fan blade, capacitor and clean condenser coil. Cody was able to get the fan and capacitor the same day and finish all the work on the same day (THANK YOU!). Very satisfied with the service and will use this company going forward. Thank you!"

"Below is a summary of our experience with Optimal Air. We won’t be using them again and suggest that you look elsewhere for HVAC service. June: Room temps weren’t balanced, so we found Optimal Air found online. They completed a diagnostics visit, suggested to replace 3 damper motors and upgrade the control board to Lennox Harmony 3 for better function, the AC worked fine all summer with these adjustments November: Try to turn heat on for the first time since Optimal Air completed service, but the unit is not heating the house and some areas of the house are now COLD. I tracked down the problem to be the control board and requested Optimal Air come double check their installation. Technician confirmed the Lennox Harmony 3 board was not compatible with our system and would be out the next day to replace it as he didn’t have the part with him. The next day the technician replaced the Harmony 3 board with a Honeywell HZ311. As he was working on it, I confirmed the heating was working but I did not know what was controlling the system. I noticed the new Honeywell board did not provide as many features as the Lennox, so I searched the pricing as I paid for an upgraded control system in June. The current market values for consumers show the Lennox board to be about $750 more than the Honeywell. Repair companies like Optimal Air can get them at different prices, but that’s a big difference in the product I paid for and what I now have. I requested to be refunded the difference, Optimal Air “got their management to agree” to $100 and claimed their invoice difference between the two installs is normally $50 less for the Harmony. Online Prices and (Source) Lennox Harmony 3: $1049 (Supply House), $911 (Controls Central), $899 (Amazon) Honeywell HZ311: $143 (Supply House), $175 (Controls Central), $130 (Amazon) December: We attempted to run the heat for the first time since the Honeywell was installed, but it would not heat. Again, a request was made for Optimal Air to check their completed work. A technician was available that same day and was able to solve the problem of inadequate wiring connections made to the control board. The heat has been working properly since then. In summary, you may want to consider using a different company for your HVAC needs. They deserve credit for having technicians available with urgency. Technically, we should have never been presented the Harmony 3 board as it was not compatible with our system and the replacement control board connections were not done properly on a repair visit. Financially, it is obvious the two control boards are not of the same level and the cost of product difference is questionable in Optimal Air’s billing. Personally, we had to make work arrangements to be available at home during four separate and lengthy service time slots and the lack of heating led to our children sleeping in cold conditions on two occasions."

"Went very well. Very friendly. Learned how to maintain fireplace."

"These guys are top notch. Great communicators, punctual, extremely detail oriented and hard working until the day is finished. I have hired them twice so far and will have them coming back in a few weeks for my upstairs."

"As always, the team at All Star A/C & Heating Services here in Houston came through for us. Air went out in the downstairs unit at my kids home. It turned out to be a capacitor and the fix was only $269! We have been so happy with the honest and fabulous service that we’ve had with these guys for a decade now that we would never even consider calling someone else. We had been ripped off by other companies in the past who replaced entire units that were only a few years old rather than servicing just what was needed. All Star was founded by a couple of guys who got tired of working for dishonest companies that encouraged them to replace unnecessarily, and just wanted to do the right thing in their lives and work. Thanks again for being decent and honest. You’re the best! For anyone needing AC/heating services, I recommend these guys wholeheartedly. On a 10 point scale, they’re a 10+"

"They were excellent. They did not rush. I am very happy."

"Chuck Villoutreix was amazing! he had the job done in a short time and was very polite and did not mind answering my questions!!!! I Highly recommend Him and Airtech for all your hvac/plumbing/ and electrical needs. they have been great and i won't use anyone else."

"Fantastic service - Justin was professional and courteous and everything was resolved. During recent cold weather storm we lost power and once restored one unit wouldn’t restart properly. We’ve been fortunate to deal with the company for several years and our current two systems were installed by them two years ago, they are a consistently great group of people. Thank you!"