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The general Manager came from 45 minutes away less than one day after I called for an estimate in the middle of December (2015).  He pointed out several problems needing to be addressed that two other contractors had missed, and performed a complete inspection of potential ducting leaks.  Two days after that, FOUR other men showed up promptly at 8:00 in the morning with the aforementioned manager following with a Carrier dual unit he picked up an hour away from his house that very morning.

All five seemed to work well as a team and moved efficiently while still appearing in good humor.  They were also extremely polite and neatly dressed, and I never heard an ugly explicative the entire five hours they were here.  I'm certain they got a shock crawling through a garage that had not been used in several years after a pack rat had made messes of our storage, and had to face a clay-dirt basement with "iffy" access to change out a one section of ducting they felt was undersized.  They assured me they had seen worse (they were that nice!).

In spite of the physical complications, not only did they replace and take away the old unit with a location very inconveniently away from the driveway, they cleaned up EVERYTHING after replacing the undersized ducting, resealing the vents, changing out the two filters they had to go buy, and replacing our one-year old thermostat with one that is much easier to use.

All this for $5,750, during a cold snap in which we had had no heat for a week after prior intermittant problems, for $3,000- and $8,000- less than the other two bids.

The unit has been heating like a dream, and the work comes with a warranty to cover any problems should they arise.  We highly recommend this company - we didn't know there were any trustworthy contractors left these days!

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"Great customer service. Kept me informed on arrival time. Only had to replace scrubber bulb."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"They did very well. I told the dispatcher that I had a big house and it was 5500 square feet and that would take a long time to clean and I guess she didn't hear me or disregarded it or whatever, they thought they could do it in an hour and a half and they couldn't. It took a good 3 to 4 hours to do the work and they did the work but there was some confusion there."

"We needed a new roof for our house. Our ‘old’ roof had few leaks and several problems that required the replacement with a new one. The last rain resulted in a water leak to the bedrooms area. So, we called Landmark construction energy upgrade because they did our neighbor's roof a year ago and they gave us an estimate at that time. This time, they just updated the estimate and they were able to lower it, which was cheaper than the other estimates we got. The good feeling was much better because it’s a family business who not only give the bid but do the work. No hard sell here or having the bid from one guy but the work is with unknown others - as it was with other bids. Landmark did the job so good and very fast as well which was awesome! The workers from Landmark made sure to clean the roof and they did a quality work. The roof was a mess with lots of humps, bumps and terrible pad for the Air conditioning. They rebuilt it all, and had people who came to do specialty tasks, such as hooking up the dish, the air conditioning condenser etc.… More than that, they also fixed the gutters and made sure they are connected correctly. All in all, this project is complete and done. We are no longer have to deal with the old roof and leaks for at least for 20 years. Before we did the new roof, The office staff helped us with the Cool Roof rebate from the power company and the federal tax rebate for an Energy Star roof, both of which we were not aware. Landmark construction energy upgrade are now our roofers who did a great work and have other great contractors to supplement for special tasks and run an all-around energy efficient business. If we ever move or we have a natural disaster, we know who will work for us."

" Mr. Joshua Brown is truly a professional handyman and an individual with strong character.  He skillfully and quickly hung all my paintings and mirrors the following day and had finished with the first coat of paint in the master bedroom when he decided to take a look at my brand new dryer that wasn't working.  I had a feeling that the person that had installed it for me had not done it properly.  Mr. Brown, tried several different scenarios that all led to the fact that the dryer was working properly--it was heating up the clothes but they were still wet.  Mr. Brown had the thought to go outside to the vent to feel the stream of air that the dryer should have been pushing out.  That's when Mr. Brown realized that no air was being pushed out by the dryer--he realized that there had to be something blocking the air flow to the outside which was why the clothes were heating up but the humidity had no where to go so the clothes stayed damp.  Mr Brown cleverly took a coat hanger and straightened it out and pushed it as far as he could down the tube that leads from the dryer to the wall, through the garage and to the outside--and pulled out a watermelon sized ball of NASTY lint, hair, dust, etc that had been stuck there for at least 10 years!  Like I said, I have just moved in to this place and was horrified by what he discovered and then relieved when he told me that if he had not detected this, not only would the dryer continue to not work but it was just a matter of time before I had a house fire.  The tightly packed pile of lint, dust, etc is HIGHLY FLAMMABLE and I believe that Mr. Joshua Brown saved my life that day. 
What I would like to say about Mr. Brown is that he doesn't give up when his first attempt at fixing something doesn't work.  He is tenacious and diligent and takes pride in his work.  His skills cross many disciplines from painting to appliances to construction.  One additional skill that he possesses which is hard to find, is that he is a visualizer.  I have several ideas for future projects and he was able to visualize my project and make recommendations and suggestions based on what I described.  I liked that I could kind of give him the overarching idea of what I wanted to do and he could tell me the exact steps to take to get me there.  I enjoyed his happy disposition and was very comfortable continuing on with my daily routines at the house while he was there.  I highly recommend Mr. Joshua Brown and will be using his services again myself very soon.
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Handy Mac & Landscaping - I can do most all repairs around your home. complete irrigation installs, Owner/Operator for the past 3 years. I love my work and won't leave till your happy. built on integrity trust and respect. free Bids liscenced

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"We were getting ready to sell the house at the time so we wanted the service taken care of. We had more ducts and vents then were included in the deal so we had to pay additional fees. They did a good job."

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."