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"The technician spent 3 times as long as he should have. Put a new condenser on the unit outside and told me the air handler that they had installed less than 5 years ago was so rusted he couldn't clean it. Tried like a use car salesman to convince me the entire system, 8 year old heat pump, and 5 year old air handler needed to be replaced soon. Obviously they needed work. Now, I don't trust these guys."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"Was told no issues were found so hopefully will have plenty of cool air this summer. I called this company before to take care of an issue during the winter and they were right on with taking care of me then as well. Jason explained what he needed to do and all went well then too."

"It was an outstanding experience from start to finish. The floor sanders left my heat pump running while sanding. I replaced my duct filters three days in a row because they were filled with dust and debris. I needed help in a hurry, and Keith went out of his way to make it happen so my painters could arrive on time. I also had electrical work happening on the same day so the power was turned off. Keith went above and beyond to find a portable generator and complete the work. It was an all day job in the heat, and Keith got it done. My vent filters have been sparkling clean for the five days since he did the work. I highly recommend this company."

"Highly recommend Hometown Heating & Air for all your heating and cooling needs. We were impressed with the professionalism and knowledge that Caleb displayed. After discussing several HVAC units we decided on the Bosch 18 seer with the inverter technology. We were very pleased with the total cost of the unit and installation. We are even happier with the overall performance of this unit and the savings we have seen on our electric bill."

"Very good! Chris called me almost immediately after I registered on Angie's List. I had already been told by my regular HVAC service tech that a replacement unit would cost about $7000 if paid in cash or offered me a financing/service contract for 10 years at $140+ a month!! Come on guys! Chris with B&B came by the next day (Monday), we talked and he offered to replace my current Goodman units with slightly better rated ones for $4500 and would do it the next day! He and his assistance were done in under the 3 hours the next day that Chris said it would take. Very happy with the products and the services so far!! He even honored the $100 coupon that was on your site."

"Choice was fast, efficient, and kept me posted on the progress of the claim. Although the water leak issue was discovered on a Friday, they had a plumber there to investigate by Saturday morning. When it was determined that the 20+ year old heater needed to be replaced, the replacement ordered, on-site, and installed by Wednesday morning. I am glad that we opted for the Choice Ultimate plan as other than the initial $65 service fee, all but one $50 ancillary expense was covered."

"AHS is ok. They cover repairs of most everything under the roof of your house. The companies that contract with them are not always the best. You call AHS with the issue, they send a fax to the repair company and give you the contact info. If they don't contact you within 24 hours, you call them. Sometimes they answer, sometimes they don't. When they arrive (usually three days or so later), they service the item. if it has issues within the 90 days, you call AHS again, they are sent out with no charge. If the serviceman decides the unit is unrepairable, AHS will allow you to choose a replacement from their listing (usually not as good as what you have) they will install and remove your old item, or give you wholesale amount to buy and install your own. Prices vary on what you want covered and what you want the copay to be, plus where you live. For me it is 49.99 per month with a 75.00 time of service order. You can have more than one item serviced at the same time under the same fee. If you have a SEAR product the repair guys are great. Not that wild about the other ones they send out. But it is a big savings compared to calling someone on your own. The cost of service is only the 75.00 copay."

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