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"They did a great job! Everyone that I contacted with the company during my experience was helpful and polite. They installed a new HVAC (furnace downstairs and a/c outside) and a hot water heater in a 135 year old house which is a challenge, but faced it no problem. When they offered suggestions to make the system run better by adding additional cold air returns, they really worked with me to make sure that I was happy with placement and the finished product.....I mean who wants extra unattractive vents in the floor?? but they really made it look great! They were my lowest bid of 6 others selected from Angie's List/Lowe's and Home Depot and when the work was done it was right on bid not a cent more! I would definitely do business with them again my new systems are running great and the house feels very comfortable now. Thanks guys!! "

"We love Roy Rogers! You never think of it until your heat or A/C is out, but glad to have them service our house for both. They came out today within hours of my call on one of the coldest days of the year. Thanks, Roy!"

"Contacted Hope Plumbing on a Monday morning and they were able to provide the estimate and installation the same day. Ryan was friendly and professional. Our water heater was under warranty so he was able to pick up a replacement using the authorization code from the water heater company. GmWe are glad to have hot water again!"

"Great communication, very responsive and professional. They were able to fix my unit by diagnosing the issue and replacing the part quickly the same day as my request."

"My heat pump/AC unit stopped working mid morning the day I was going to leave on vacation. I called Bassett to see if by chance someone could make it out that day, or at least I could get on their schedule right when I returned. She checked with one of their service crew to see if he could swing by my house right after he was done with his current client. He was there within 45 minutes and had made the repair within 30 minutes. Now that is what I call great service!!!"

"They have always been good and have great people that I feel comfortable having in my home. I can tell that they are honest and hard working. At one point, my daughter needed to have a repair on her A/C. Some other companies told her that it needed to be replaced but Smith & Sons was able to get it repaired and it has been working ever since."

"The fan in the freezer section needed to be replaced. After totally defrosting the refrigerator everything is back to normal."

"My elderly mother's 25 year old sump pump needed to be replaced and also her old electrical water heater is not working anymore. Compassionate honorable Delaware Township Trustee Debbie, wanted to gift my poor elderly mother to replace her old sump pump and old water heater from the donation funds. I was so moved by her extra ordinary compassion and kindness to look after my poor elderly mother. She gave my mother the best mother's present in her life. Even though compassionate Trustee Debbie was paying for this project, I had a big responsibility to find the best estimate and honest plumber. I'm a frugal person and a smart shopper, so I decided to do my homework by asking around plumbers' advise. Plumbers educated me that Bradford White water heater and PHCC sump pump are the best products for longevity. I requested Angi's member specialist two dozen plumbing referrals. I called the two dozen plumbing companies and then explained to them that I need an estimate for new Bradford White 80 gallon water heater and 1/3 horsepower PHCC sump pump. It is very important that homeowners must diligently get as many estimates as possible to find the best and honest company. Some plumbing companies gave me high estimates and difficult to work with. Most of the time, plumbing companies charge service calls with repair jobs. There were two companies that caught my attention, one was 24-7 Plumbing Heating and Cooling, advertised that they do not charge for service calls without commitment and the Peterman Brothers Plumbing Company advertised free second opinions. So I decided to include these two companies' estimates too. The owner of the 24-7 Plumbing Heating and Cooling, Brandon gave me the best reasonable and honest estimate. Another plumbing company was $300 more than Brandon's estimate. I realized that out of two dozen plumbing companies, I found the two companies with the best estimates. When I called the Peterman Brothers Plumbing, they insisted to provide an estimate after they inspect the water heater and the sump pump. The Peterman Brothers Plumbing company sent Bradly to give an estimate. I didn't like to play games so I printed out Brandon's estimate and gave a copy to Bradly and asked him whether your company can beat Brandon's estimate. I was very surprised to Bradly's response that, "You want our company to do a charity work?" I realized that Brandon gave me an honest and very reasonable estimate to help out honorable Trustee Debbie and my poor elderly mother. I was very disappointed with Peterman Brother Plumbing company, I cannot imagine their high estimate. I was thinking if they want to give a free second opinion, they must come up with a competitive reasonable estimate. Otherwise, they will be wasting their time and the trips. Even today, I still could not forgive Bradly. Even though he inspected my mom's old electrical water heater and he took Brandon's estimate. When Bradly emailed me an estimate, I could not believe that he intentionally gave me an estimate for a gas 80 galloon Bradford White water heater. I contacted Bradly again and told him that he sent the wrong estimate instead of the electrical water heater estimate. He told me that he will send another electrical water heater estimate but he never did. Seemed like he wants to hide their high estimate. Honorable Trustee Debbie requested that she wanted to meet Brandon at my mom's house. I talked to Brandon several times on the phone regarding this project and the estimate, he was always so kind to help out customers' concerns, questions, and willing to go extra miles in explaining to me in details so that I could understand well. Especially being a woman, I am not that familiar with plumbing projects and products. I appreciated him even more when I met him in person. He was honorable, modest, nice mannered, and trustworthy man. On April 30, Brandon's crew plumbers showed up, they showed high professionalism and work diligently all day long. They only used premium quality materials and did an excellent job in installing the water heater and sump pump. My poor elderly mother's 25 year old home is somewhat neglected, especially, the bathtub faucet was worn out so I bought a new one in advance and I asked Brandon's plumbers to help install the new one and they did it even if it is not a part of their job. I also asked them to re-caulking around the bathtub and kitchen sink. They were glad to help me. Especially, I was concern about any leaks under the kitchen sink, I asked them to check it out and they checked it for me thoroughly and I really appreciate them doing that. I felt that Brandon's crew really cares about my poor elderly mother's situation. I was very happy with this project and I really appreciated Brandon, his crew and also compassionate honorable Trustee Debbie from the bottom of my heart. I highly recommend this company to other homeowners."

"We are on a service agreement with them. We are not the original owners of our home. We purchased the home in October of 2013. In March of that year, the previous owner installed an entirely new HVAC system, about $20,000 worth. There are 2 heat pumps and 2 furnaces. It's a hybrid system, so it will either run on electric or gas, depending on exterior temperatures. RT Moore was the installer. While we were not required to go with them on servicing, they are familiar with the system. They are the installers and it's a Carrier brand. So we are inclined to go forward with them and we are on a service agreement. We've had them since we moved here almost 3 years to the day. 



Our agreement is they do a twice a year inspection and cleaning and everything. In the fall it focuses on the heating. Then we'll have them in May. I haven't scheduled the service yet but usually within a week or so of the call, they'll be here. That one will focus on the cooling. 



We've been very pleased with their punctuality, professionalism and the quality of the work."

"The results were decent, but I can't say they were better than that.  No specific or grievous complaints.  The carpet was good, but past cleanings have left it in better shape, even taking into consideration additional age for this latest cleaning.
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