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"Robby from Pronto replaced the compressor and coil on our air conditioner that was in the ninth year of a 10 year warranty. There was no charge for the very expensive replacement parts (compressor and coil). There was also no charge for the labor since Pronto had installed and maintained the air conditioner. Robby did a fantastic job. Pronto really backs up a warranty. The service from Pronto is the best that anyone could hope for."

"Vitaliy and his team were fantastic! The furnace and AC installation was handled with knowledge and professionalism. They were competitive in pricing, no pressure and made the whole experience a breeze. I wouldn't hesitate to recommend them!"

"Eric and John did plumbing work at my home a month ago, and I was happy to see their familiar faces arrive to replace our broken bathroom sink. I had purchased a replacement sink that was ready for installation. The cracked sink was removed and the new sink installed. Eric quoted the job before the work was done so I had no surprise costs upon completion. Because I had previously purchased Aquarius’ annual plumbing repair plan, I was able to save on the service fee and saved an additional 15% on the job. Once again, I was impressed with Eric and John’s professionalism and attention to detail. The replacement is installed better than the original had been by my previous plumbing company."

"Original problem was found to be the thermostat but after looking at the furnace, he recommended we replace it. We were thinking that would be coming soon so it wasn’t a surprise. He replaced the thermostat to get it heating again and then gave me a wide range of options for a replacement. We called the next week to schedule and had a new furnace within another week. The installer showed us some great tips about changing the filters and so on before he left."

A happy, healthy family thrives with pure, chemical-free water and safely functioning plumbing and climate control systems at home and at work. Finken is made up of two sister companies Finken Water Solutions & Finken Plumbing, Heating & Cooling working side by side to bring you whole-home and office climate comfort and clean water solutions. Finken Water Solutions is your premium source for water treatment and bottled water for your family and co-workers — we even deliver coffee and water softener salt to your door! For problem water as simple as hard water to as complex as arsenic and nitrate tainting, Finken has chemical-free filtration solutions to purify even the nastiest water. We even offer financing and rental options so everyone has access to the purest water possible, straight out of their tap, for better drinking, cleaner laundry and squeaky clean skin and hair. When it comes to bottled beverages, Finken has you covered from our five kinds of bottled water to our 100+ varieties of brewed beverages. Finken Plumbing, Heating and Cooling is ready to tackle your home or commercial construction or remodeling projects and repairs. We work with the best builders in the business to create safe comfortable homes and working environments. From new construction to remodeling, cozy homes to comfortable apartments and office complexes, Finken is the go-to choice for plumbing, heating and cooling contracting. Got a serious plumbing or HVAC predicament? Finken is on call for you 24-hours a day. When your furnace, air conditioner or toilet is clinkin’ better think Finken!

"Randy Lane has skilled plumbers and a well-organized office staff. The plumber arrived at the pre-arranged day & time and fixed the two sinks. The plumber looked at the corroded sections of pipe that I pointed out and stated that his opinion was that replacing those would not significantly increase water pressure in the house. I appreciate the honest opinion.
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"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"This company has treated me well, especially Mike Museus, who worked over a year (last summer and this spring) to find out why there was a fluid leak in my new AC unit. The leak didn't affect the cooling of my home so I wasn't concerned, but Mike was persistent, even to returning finally with an "expert" to help diagnose the problem. What they found was that the A-coil above the furnace was full of tiny pinholes. On the day this was to be replaced, Steve came before 9 a.m. to remove the defective A-Coil and install the new one. He worked on it all day, without lunch or a break, leaving shortly after 5 p.m. There was no charge, as it was still under warranty. With all that, he still took the time to explain to me why the replacement was so important: that the defective A-Coil could eventually leak enough to damage the furnace below it. Because he was using solder, I believe, to install the new part, he turned on the ceiling fan in the adjacent room to mitigate the fumes. My only complaint is that a few of my vinyl floor tiles were damaged/discolored by the soldering process. That part of the flooring has had water damage before and is missing a few tiles so, after a day of hard work, he may have attributed the damage to work done before. It's not a big deal; I just wish he'd have said something. I have to hand it to Steve, though; he was working by himself, which frequently required him to leave the furnace area to check the outdoor AC unit, then rush back to the indoor work. I think it might have been a two-person job. At least, an assistant could have facilitated some of the work done."

"New furnace and A/C installed. Joe ( the owner) is very easy to work with. Prices very good. Will definitely hire them again!"

"We were unaware of an extra-large build-up of lint in our dryer.  The lint eventually caught fire and we had a small fire inside our dryer.  Fortunately, the fire did not spread and nothing was damaged except for the dryer.  We called SOS to see if the dryer could be repaired -- we were thinking it would need to be replaced.  The technician came out, inspected the dryer and told us it could definitely be salvaged.  We were thrilled.  He worked on the dryer immediately, but had to schedule the vent cleaning a few days later.  However, we were not charged until the vent cleaning was completed.  SOS provided me with one of the best experiences I have had with a repair company.  I was thrilled with the end result!"