Get matched with top swamp cooler service or repairers in Thorntown, IN

"I called for service around 8:00 in the morning on a hot July day. Roy answered the phone himself and we discussed the problem. He arrived around 3:00 that afternoon and was able to diagnose a leaking evaporator coil. At my request, he also talked to me about some DIY maintenance items. Roy had a busy schedule but arranged to come back in two days to do the needed repair. He arrived an hour ahead of schedule two days later and how the A/C up and running in under four hours. In addition to the work I had contracted him for, he went above and beyond, replacing another faulty part without extra charge, cleaning up my outdoor unit, and even cleaning up the weeds I had let grown up around and under the outdoor unit."

"Very quick response with a phone call. Arrived within an hour & repair was made. Very polite & helpful."

"Very warm weather.  Home of elderly mother.  A/C stopped working the evening before.  A quick call to Hoff the following morning received a very prompt response that day.  Mike diagnosed the problem immediately, telephoned me with thorough explanation of problem and cost, and took care of the matter in a short time.

I have no doubt that Mike remained long enough to ensure that his repair was appropriate, and that no other repairs were necessary.  There were no other A/C failures during the remainder of the cooling season.
Highly recommended."

"I was disappointed that the service tech did not have the replacement faucet or garbage disposer with him when he came out. I made it clear in my request for an estimate that at a minimum, these two items need to be repaired/replaced so he should have brought them when he came. Instead, I had to wait for an hour for him to drive to the "warehouse" to pick up the items and come back. I did not see or sign the written estimate before I agreed to the quote, and I do believe I was gouged on the price, but the work needed to be done so I did not press the issue with John. Other than that, John was friendly, professional, and did a great job cleaning up after himself when we completed the work. The employee that contacted me to set up the appointment was also very friendly, prompt, courteous and professional. The lady that called the other day to see how things went was friendly and professional. For these reasons, I am willing to hire Hope Plumbing again for future plumbing need; however, I will scrutinize the invoice and demand to see the written estimate before hand."

"Our heat pump needed to be replaced and our furnace wasn't as efficient as it could have been so we decided to replace it all. After a consultation Bassett recommended a system for our house that included a furnace and standard air conditioner. We also had zones in our house but because we have an open stairway (in a not that big house) they also recommended doing away with the zones. We went with the recommendation and that first winter (last year) our house was so cold in the winter months. We were told that by letting the fan circulate all the time it would eliminate cold spots. What we didn't realize is that they never inspected or evaluated our current ductwork. It is undulated and as a result the air that circulates is always cold. The upstairs is cold and without a quartz heater in our family room, it too would be cold. We called them back to check and we were told that it seemed to be working fine. Putting a thermometer in the register said that there was heat. Later, in this summer my husband talked to them again anticipating this winter. We were told we might want to go back to having zones. It would only cost us another $1,000 or so to make that change. 

As for installation, that was done very professionally and neatly. They were prompt and polite. I would say to do your own research before Bassett ever comes and be prepared to make a decision based on that rather than what they may recommend. If I could figure out how to put that old furnace back in, I sure would. It worked much better for winter heat than this one does."

"Excellent service, very fast response to my request for service, picked up laptop, diagnosed issues. Initially thought it was an OS update issue but the hard drive had failed along with other components (including 'CPU). Because other components were involved, a new solid state hard drive was put into a laptop with a working processor - same type CPU as in the failed unit. The laptop was repaired and returned in less than a week. This company picked up and dropped off the laptop (driving from Huntsville, AL (about 60-70 minutes)-- great service in this covid environment. I would recommend this company to my family./friends and will use again."

"Great service, timely and diagnosed perfectly. Came back with parts quickly and made the fixes. Very good service provider and will definitely use again."

"The rep, Ty, was courteous and promptly evaluated and replaced unit to resolve out problem. The office agent,Laura, was very responsive and squeezed us into the schedule because our quick need. C.J., the service mgr, has always been helpful on selection of which product and other questions I had."

"Good job.  Air ducts clean and fresh smelling.  That is what I paid them to do.
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"During the recent hot weather streak, I turned on my AC for the first time this year only to find it blowing warm air.  I prepared myself for the worst, knowing that the system was 14 years old. 
The technician, Sean, arrived later that day and quickly found the problem.  It was just a stuck fan on the AC unit.  He quickly unjammed it and checked all the other functions of the system while on site.  I then asked him if it was time to consider system replacement, and he told me this particular system would probably have about six more years of life.  I was charged a very reasonable fee and he was on his way.  The technician was clean, well-mannered, and respectful of my home.

I have used this company for about five years now.  NEVER have I felt pressured into a sale or for a repair that was not needed.  If they would have told me the system needed replaced, I would have gone with their recommendation.

Having worked in the plumbing division of corporate owned HVAC companies for the past 8 years, I had become accustomed to high pressure sales tactics from the technicians and that system replacement was the only option.  I would caution other homeowners who read this to be leery of many of these HVAC companies out there, but not Smith and Son. Please stay privately owned and keep up the good work!"