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MTL Management is committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty, and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade combined with ability is what makes us true professionals. Above all, we are watchful of our customers' interests, and make their concerns the basis of our business.\n

"It went very well.  They did a great job.  I have no more problems with black dust floating throughout my house.  They were very professional."

"Sooo....first, Jim is a very nice guy.  However, Jim now works in Nashville during the week and is only home to the Huntsville area on the weekends.
My first impression of him was that he was awesome.  My computer system had crashed because I pulled the plug during a thunder storm before the computer fully shut down which resulted in the computer hanging up.  Jim took my call while in Tennessee and suggested how to fix the system.  For this I am very grateful.

What happened next was I had him come and check my computer to make sure everything was working properly.  He came to my house and spent an hour tweaking it (basically running various checks on the system), for which I paid him $50.  He suggested that my laptop would work much better if I had Windows 7 and increased my RAM up to 4 GB.  He said he could install it for me for (including the RAM) for about $160.  We met the following weekend for the handoff and he loaded Window 7.  When I received the call it was ready, the bill was $227.50.  I was surprised that is was $70 more than quoted, but paid it anyways.  When I asked about the RAM, he mentioned he did not upgrade the RAM and this would be another $60.  I was a little discouraged at that point since I felt like I was being taken advantage of, but the guy is relatively nice, so I said to go ahead and order the RAM.  He did so and the following weekend was supposed to install it.  Due to some personal things in his life, he wasn't able to install it, so I picked it up since I had to go out of town and could use the IT guy at my new location to install it for me.  When we went to install the RAM, the system wouldn't let us do it since my particular type of laptop can only take 2GB of RAM max.  If Jim had gone to the crucial.com website (where he bought my RAM) and entered my computer system on it, it would have told him the max amount of RAM that could be installed on that unit.  He did not do that.  He is supposed to refund my $60 this next weekend.

I think if Jim wasn't burning the candle at both ends by having a job in Tennessee during the week and trying to run this business on the weekends, it would've been a better experience.  Perhaps taking a few extra minutes to SLOW DOWN and write out an estimate of everything he would need for the job including the prices would ensure people know up front how much the repair would/should cost so they can budget accordingly.  I think if he had taken that approach, it might've been a better experience.  So now I am stuck with a laptop that runs slower because Windows 7 uses more memory and a laptop that can't be upgraded to more RAM.  Basically, the last step which cost me almost $300 was not necessary.  If you need something simple done like coming back from a system crash, he would be okay to use.  Otherwise, for the bigger jobs, I recommend he provide a written estimate with the items he plans to do.

UPDATE:  After posting this review, I received a number of text messages from Jim commenting on the bad review.  I understand he is upset, but harassing someone about a review is not a good way to go.  My review was honest and not meant to be mean, but to let those that use Angie's list get what they pay for...an honest review of someone's experience."

"I had never heard of product before program. Installation went well. It seemed thorough and quick. Efficiency of product will tell in time. I would use this company again if product works as stated."

"Very expensive service... I was charged 210 dollars for 5-minute reprogramming of my new ecobee4 thermostat. I requested a technician to come to check my Air conditioner as my electric bill was higher compared to the last year.. he found nothing wrong with the system. I suggested to him that it might be the newly installed ecobee4 thermostat. He checked the wiring was good. He found out that it's set up to auxiliary heat as primary and reprogrammed it and charged me 210 dollars without letting me know it will be that expensive prior to the reprogramming... Imagine, 5-minute setup of the thermostat and they charge you 210 dollars.. I will never recommend them to anyone"

"Matt was exceptional in his overall knowledge, installation and coordination of my project. He was friendly, informative with fast responses and great follow through. We switched from propane heating to natural gas which Indiana required a plumber's line test and us needing other new appliances at the same time. Matt was instrumental in partnering with my plumber and others during this major switch. I am so thankful to have found him and highly recommend Jacobs because of his talents."

"Ronnie and his team at Bennett Home Specialist have done both AC and Heating installs at our home. They were at house 24 hours after being contacted and AC and Furnace replacements were done the very next day. The work was fast and done perfectly. Their list of services and competitive rates makes it easy and convenient to hire them for future needs. Highly recommend Bennet Home Specialist."

"New installation went well. I was a little upset that only 50% was covered being that the unit was 19 years old. I'm sure that parts for something that old would be hard to find. Replacement was recommended."

"Went fine - Cleaned dryer vent inside.
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Jason replaced a kitchen faucet.  The old faucet was difficult to remove because of some rust, and contrary to what I first thought, it was not just loose, it had broken off at the handle.  Jason did a good job with this and installed a new faucet without any issues.  He also put back the cover of a bathroom fan that had given me some trouble. 

Jim replaced the water supply line to my dishwasher, which had apparently developed a small leak.  This leak was discovered while a new floor was installed earlier in the week.  I was very concerned to get the issue fixed quickly and correctly.  Jim identified the problem immediately and replaced the necessary parts with his usual expertise, for which I am very grateful.  He also replaced (2) water filter cartridges in my basement. 

I continue to have good experiences with Handyman Matters of Dayton and will use them again.

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