Get matched with top doors installers or repairers in Wakefield, RI

"I am an avowed DIY-er, but I know my limitations ! In our version of "This Old House", our recent purchase of a 1910 home was in desperate need of new windows. The quotation appointment was prompt, on-time, with options offered for different grade of replacements and features. The price seemed fair (not a bargain basement offer, and VERY far from the 'ridiculous' numbers always put out by an un-named famous national chain). The expectations for installation date range were clearly set (as we all know some of the supply chain challenges we are all currently living with). Installation date was arranged, once they had the units from their supplier. Friendly reminder call the day before, crew of 2 showed up exactly on time, and the work was efficiently and professionally executed. 15 replacements completed on 1st day, and 2 more days (per plan) to complete to work for installing 2 brand new openings for 2 additional windows. Only a few days in, so far - but we could NOT be happier. The work was completed with craftsmanship (see below, as a portion of the work was more than just installing replacements)."

"Dean was very easy to work with, understood the work that was needed to be done, didn't try to up sell, came in with a very reasonable quote. We had 5 sliding glass doors installed which had a long lead time on getting made but he stayed in contact during that time. His crew showed up 7 am sharp, cleaned up after themselves leaving it better than what it was before at the end of the day. Everything came out looking great."

"Excellent experience from the estimate to completion. Work was expertly done, with attention to detail. The wooden doors now look better than when they were new. All of the crew were professional, pleasant, respectful of the property and did outstanding work. Over the years we have done our own painting and the work of this team exceeded our expectations."

"Our front stairs needed to be repaired and we had some wood rot that needed to be replaced along the back doors. They did a great job on both projects and the cost was very reasonable."

"The guys who came to do the installation were wonderful, very nice and professional. The only problem is that I really didn't notice any difference in the before and after. My garage doors are still so loud that if I'm in my bedroom (above the garage) they scare me every time they open. I'm just not sure there was any way for them to improve the sound - I guess I wish there had been more discussion the install or follow up afterwards.
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"Roland was professional and timely. He came to repair a garage door that lacked a counterbalance and a fence that needed new hinges. I was told he was going to be a few weeks on an estimate due to demand and he came when we agreed he would and managed to get me on the schedule sooner than anticipated. The repairs took about 5 hours, 1 more than he anticipated, but he stuck to the quote he gave me and remained professional and courteous throughout all our interactions. I would definitely recommend him, and certainly plan to call him for future projects."

"Company did a good job last summer with 3 bay windows, so I called them back when the rest of the windows in the house needed to be replaced. On the initial visit, I told the rep that I wanted the same windows as last year. He quickly found the job order and picked up the details of the window make/model/etc without any need for me to reinvent the order. The company had the opportunity to try to upsell me, as I asked them about replacement of the skylight in the bathroom. Refreshingly, they declined to do so and told me that it would be much better to wait until we needed to get the roof re-done, and to do the window at that time. As before, the first guy clearly explained the process: guy 1 to take the order and measure the windows, later follow-up visit from guy 2 to remeasure all the windows carefully before ordering their construction, and then a couple of months later, a follow-up call from their HQ to schedule the install. He gave me an approximate window for this scheduling call. It was a pretty broad time-frame because there had been an unusually large number of people needing custom windows. As before, everything went off exactly as the rep indicated. The install team showed up within a half-hour of the estimated time, and installed 11 windows without taking a break. They removed every scrap of rubbish, vacuumed thoroughly, and left the place as clean as it was when they arrived."

"UPDATE #2:
Windows, sliding doors and front door are finally finished.  The installers did a fantastic job.  The windows we ordered were not the ones we received.  We ordered the SoftLite Pro window and received the Imperial LS.  The LS is a better made window as it's one of the upper tier SoftLite windows but with the standard glass package ends up with a slightly higher u factor (0.28 vs 0.27 for the Pro).  Plus, the opening is a little smaller as the Pro has a thinner sash.  But it really isn't enough of a difference to gripe as the windows look terrific.   SoftLite offered us a credit for the rebates so we could purchase a new AC unit that would fit the narrower sash, which was a solid gesture on their part.  

The sliders we ordered were not even offered by SoftLite.  So we ended up with a triple pane 0.26 u factor slider for the cost of a double pane 0.27 u factor (which is not made, it's actually a 0.28 u factor double pane slider).  The sliders are seriously heavy.  I'd recommend anyone considering sliders to get the triple pane slider since it's all glass, there's a lot of heat transfer - better to have the extra protection here.  

The ThermaTru door had a couple cosmetic dings from the manufacturer - extra caulk, a slightly cracked frame.  Again, easy enough to just fix those issue than to get bent out of shape about it.  

All in all, it wasn't the smoothest job and there were real communication issues.  The owner had other issues he was dealing with so I can understand it to some extent.  Still, as a business, communication is key.  The installers were great - really courteous, really professional.  They worked right through for two and half days to get the windows and front door done.  Then came back for another full day to do the sliders.  

Most contracting jobs will have problems - this one had more than it's fair share.  But the key is to acknowledge the problems and make them right.  They did that.  And in the end, the product - the whole reason for the job in the first place - turned out beautifully.   


UPDATE #1:
Received a call from the owner on Monday, 27 July.  He acknowledge problems and is trying to make things right.  There were very real issues with communications, scheduling, and ordering as the sliding doors we ordered were only just submitted on Monday 27, July, even though we ordered them back in early June.  The 4-5 week project we were quoted will end up being an 8-10 week project and the window and front door portion will be installed (I hope) the first week of August.  I will continue to update as the project progresses.  I'm hopeful the worst is over.

After calling several times to find out the status of our install, since we were a few weeks past the original time quote and I still hadn't been contacted, the run around started on 17 July.  Apparently the windows were manufactured and were shipped to the contractor but there were no sliders.  In fact, no one seems to know where the sliders are or if they were ever ordered (I say apparently because I have no way of knowing or verifying this) .   Still, the windows were in so we were told we would be able to at least get that portion of the job done and when the doors were available, they would come back to do those.  The first date we were told they would be installed was Monday, 20 July.  The owner, Steve, called and asked me to call him to confirm the Monday install.  That call was on Friday the 17th and I returned his call on Saturday AM and left a message saying that Monday would be fine.  Monday AM I still hadn't received confirmation about the install so I called Monday AM.  The installer was doing another job and he wouldn't get to me until the following week (27 July).  On that call, I was also told that Steve would get to the bottom of the mystery of the disappearing slider doors.  I have called 3 times since Monday the 20th to get an update about either the window install or the sliders.  It is now Monday, 27 July and I still have no idea if my windows will be installed or if the sliders we ordered and paid for were ever actually ordered."

"Excellent work. We purchased natural cherry cabinets in shaker style, with the panels made of solid wood rather than veneer. That is more difficult work, as each panel has to be constructed from several planks. Moreover, the clear finish would leave any flaws more visible. Simply put, the doors are beautiful--flawless in both construction and finish. They are similar in quality to custom cherry furniture we own."

"Material delivery only. A bit expensive but a quality door that is sturdy."