Get matched with top swamp cooler installers and replacers in West Stockbridge, MA

"Went great, he was very pleasant and professional got the replacement complete in a timely matter I would definitely have him come back"

"Stephen answered the phone directly when I called to make an appointment.  He said that he was available to come out that afternoon, if this was convenient..  I agreed, since we were home anyway because of power outages at work.  Stephen arrived as anticipated and spent a few minutes looking at the shed and its contents.  I also showed him an old exercize bicycle in the garage that I wanted removed.  He stated that he would e-mail me an exact estimate within a day or two, but anticipated the cost to be in the range of $800-$900.  I was somewhat taken aback by the amount since I had been quoted several hundred dollars less than this by the company I was planning to buy a new shed from.  I indicated to him that I would probably use this other company.  He said that he could take the exercize bicycle when he left, and proceeded to carry it out the garage and lift it into his truck.  He refused to accept payment or a even a tip for this.  The bike had been taking up badly needed space in our garage  for years, and for us it was extremely heavy (he hoisted it up with seemingly minimal effort...).  It may have been a small thing for him to do, but I was really appreciative.    If I need to hire anyone to haul away items in the future I plan on calling  Stephen."

"Mr. Ferrell first connected his computer to my computer via internet and worked for quite a few hours trying to determine what exactly was wrong. The next day he continued working from his computer for several hours. He determined he would have to have my desktop tower to complete the repair. He and my son met in Huntsville to exchange the tower. He then cleaned up a lot of what was wrong and reloaded Windows 10. He deleted the D: drive which had way too much memory allotted to it. The tower was returned and I plugged it all back together and it is working better than it did when I first purchased it. I would use him again and I recommend him highly to anyone needing computer updating and/or repair. His work is warrantied and he is very personable, knowledgeable, and helpful."

"Very well: the ducts were filled with dust, dirt, and construction debris and now they are clean and shown to be so with their air duct camera. The technician was friendly, professional, and knowledgable. I'd highly recommend hiring them right after buying a house, especially if it is new construction. Also, if you have new filters on hand, they will install them for you after they are done. They have transparent pricing, you can pay online in advance, and I received a discount for doing so in April."

"I had a lot of additional cost. It ended up at $1500. They only cleaned three, for the big deal. And then, I had a thing that they put in to make sure that the air stays clean. They said I had a humidifier on my furnace and they said that it had to come off. And then, they said you can get a much better one and then they kind of disappeared and they didn't talk about it or really sit down and have a conversation with me. I'm not even sure why they had to take it off or what they did."

"It went well. The new unit generates more than enough heat for that area. Very satisfied with his work. This is the third time I have used WTPI. When I purchased this house the furnace was not working (we knew this), They installed a new furnace and a separate hot water unit, all natural gas. We had a water problem in the cellar, the furnace was ok but the electronic control for the water heater was damaged. They replaced this within hours. Have always had a good experience with this company."

"We recently had a complete roof replacement. Before proceeding, we did comprehensive research of area companies and Vista came out on top, with good reason! All appointments were not only on time but were extremely punctual. We met first with Product Specialist Holly, who was enthusiastic, very knowledgeable and helpful. While at our home assessing the proposed job, Project manager Rick explained the entire process in layman's terms. The day of the job, Project Supervisor Marc arrived early and went over the entire job with the crew. All company representatives left us with a business card with their cell #'s to call if we required anything. The installation crew was amazing. They arrived early and began immediately. They were no nonsense, very focused and, worked like a well oiled machine. All Vista team members were polite and respectful of my special request to be cognizant around some of my more cherished trees & shrubs. Vista was fastidious in their care for my home and lawn, not one speck of debris was left behind. Vista, the installation crew, company representatives, everyone, exceeded our expectations. Vista stands behind their work and products. If you wish to relax after a major home improvement project knowing the job was done correctly, you will want to consider Vista. Dan & Kim Belchertown"

"Service was performed as requested. Update of old electrical wiring was undertaken successfully so new lighting could be installed. I would use this client again.
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They sent out contractors on their list. They don?t do the actual work. What they would do is schedule the contractor and then the contractor would not show up and then they would say we thought we called you to tell you they had rescheduled or something like that. The contractors sent the quotes to Top Notch and then Top Notch gave us the quotes. There were a lot of different things to be done. One company they sent out added something to the quote that was not to have been in there. They did not provide the insurance company with the proper paperwork that was necessary

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"The initial visit was on schedule and completed in a shorter time than I expected.  However, the $69 price (while advertised to only cover a certain number of vents and returns with additional charges) went to $810.  I was also offered an additional product which I felt was worth it (the UV light) at an additional cost so the complete total was $1309.  This was MUCH more than I anticipated and when I pressed, the price dropped to $699 which I thought was a great deal since the work also came with a warranty of a flat fee the next time they came back for maintenance in 2 years and was transferable to the next owner if I ever sold the house.  So we went ahead and I was very pleased.  At the end of the work, I was told that they liked to come back and check on things after a week and I was going to be home so it worked out well.  I never got that call for the follow up.  What I did get was a phone call telling me that the part they had ordered had taken longer to come in than originally anticipated and it was now available for installation.  WHAT? "So, you're telling me that a product I paid for and thought was installed a week ago was never installed?" This was the first hurdle.  So I set up an appointment for their return and went to look around my basement for evidence of work that had not been completed or openings on my furnace.  What I found was that a sweatshirt had been left behind and there were big chunks of metal on the floor. 
When the second team came to install the UV light, I followed them to the basement to make sure what I paid for was installed.  Comments were made that I had one of the cleanest basements that had been seen and he was looking around my basement, honestly, in a way that made me feel like he was casing the house to get back in later.
Once the work began I returned upstairs.  I was then informed that the part that had been ordered was incorrect and they had to run out to a local store to get the correct one. (Why this was not done on the original visit, I will never know) They returned to say that since it was a holiday (Martin Luther King Jr Day) the store was closed and they would have to come back again.  (Really? you didn't call before you drove there?)
We once again rescheduled for a Saturday since I was not taking any more time off work and they came and installed the missing part.
I raised my service concerns through Angie's List email and my chagrin that they were now offering the same deal but for $169 and unlimited ducts and was provided with a callback from their dispatcher that indicated "offers cannot be combined" which I understand but my bigger issue was with the level of service (and I use that word loosely).  She said that she would see what she could do and I have never heard back.
I gave management a chance to speak with me about this situation before I posted an honest review and they have never contacted me.  It makes me wonder if my service contract will even be honored.
So my advice would be if you contract them, make sure you know exactly what you are getting, how much it will cost, watch to ensure that it is actually completed and if you don't like the price...just ask for something else.  I was willing to pay much more than they offered but it's interesting that my hesitation dropped the price almost in half.
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